Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.8	1,000	100%	+0.1	● Low

4.8 / 5 overall

1,000 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Aug 2025.

Last 3 months: 4.8▲ 0.1
12-month avg: 4.8
All-time: 4.8
Category avg: 3.8

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Website & app	Value	Trend	Reviews
Jetpac Travel eSIMThis company	4.8 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.1 out of 5 (good)	4.8 out of 5 (good)	+2%	1,000
Asda Mobile	3.8 out of 5 (good)	100 out of 100	3.6 out of 5 (good)	2.3 out of 5 (poor)	4.1 out of 5 (good)	—	1,060
Maya Mobile	4.6 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.1 out of 5 (good)	4.6 out of 5 (good)	—	1,060
Mint Mobile	3.3 out of 5 (fair)	100 out of 100	3.1 out of 5 (fair)	2.3 out of 5 (poor)	3.6 out of 5 (good)	—	1,060
ho. Mobile	3.9 out of 5 (good)	100 out of 100	—	3.5 out of 5 (good)	—	—	1,060

Bottom line: Jetpac Travel eSIM is #1 of 5 on overall rating in this group.

Shing

1 review

Jul 29, 2025

The eSIM worked well when the networks…

The eSIM worked well when the networks were connected. I bought multiple packs for my travel in July (Korea, China, Taiwan and Japan). The network automatically connected when I landed in Korea. And there was no dead zone issue as I was in the city. The next jetpac was for China and Taiwan, and it too automatically switched over to the local network. I didn’t know it “intelligently” switched to the local networks of the country for which you purchased the pack. There was no indication or any mentions in the confirmation email other saying the purchased was a success. I only learned about this “intelligent” auto switch over after contacting an agent via WhatsApp. This is an area that needs improvement to avoid confusion. The next pack that I purchased for Japan was problematic as it didn’t not “intelligently” switched over when I landed in Japan. Needless to say, it was frustrating as I didn’t have any data for directions to the hotel and it was late at night (24:00) due to flight delays. I contacted Jetpac via WhatsApp and was told the pack that I purchased was not assigned to my email account, and yet I received a successful purchase confirmation email. I sent them an image of the confirmation email. I was informed that the issue had been forwarded to a team member and that someone would get back to me within 24 hours. Frustration mounts. I’m aware that it wasn’t the agent’s fault but it was bad customer service for having to wait another 24 hours. I informed her that my reviews on Jetpac will reflect this experience. Finally, she was able to retrieve my purchased and reassigned the pack to my email account. It did not “intelligently” switched over to the local networks of Japan. She directed me to change the APN and got it working. She mentioned not all networks worked seamlessly (auto switch over to local networks). Again, one of the company’s main issue is lack of communication. If they are aware of the connectivity issues (not automatically switching over to local networks with some countries), shouldn’t they advise the customer in advance or assign a new eSIM number for the specific country? At the very least, include relevant information on the bot generated email to the customers. In summary, the connections worked well once established. The lack of communication and spotty customer service is problematic. The fact that you don’t know if you will have connectivity is troublesome as people rely on data for important tasks.

Report

Month	Average	Reviews
Nov 24	4.7	61
Dec 24	4.6	60
Jan 25	4.7	70
Feb 25	4.7	67
Mar 25	4.9	68
Apr 25	4.4	69
May 25	4.9	135
Jun 25	4.8	145
Jul 25	4.8	318
Aug 25	4.4	7

Jetpac Travel eSIM reviews & trust report

Jetpac Travel eSIM has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 483 positive reviews

Top complaintsof 14 negative reviews

How it compares

Reviews

Customer reviews (1,000)

Discovered that JetPac was inoperable…

Positive experience with the company!

Nel had very good assistance

I get my problem solved in a few minutes

Alternatives to Jetpac Travel eSIM

Asda Mobile

Maya Mobile

Mint Mobile

ho. Mobile

US Mobile

Very Mobile

The CrowdTrust Experience⭐

Great customer service

Really great customer service

Problemas resueltos

Excellent customer service 10/10

Great and fast customer service…

Invoice and access to may account

Definitely recommend!

Jetpac eSim

Bought two sims to use in Canada

Dual plans

Great service

Super Customer Service

The eSIM worked well when the networks…

Amazing!!!

Help desk molto efficiente

I had a problem connecting my purchase…

About Jetpac Travel eSIM

You Might Also Be Interested In

Electronics & Technology

GRADE MOBILE

Mazuma Mobile

Utilities

Origin Energy

Wessex Water

Business Services

Upgrow

Star-Clicks.com