Quick answer
Quick answer! Better than other e sim provider where you have to wait a few hours for answer.

Jetpac Travel eSIM is a digital service provider specializing in international travel eSIM solutions. The company offers travelers a convenient way to access mobile data while abroad, eliminating the need for physical SIM cards. By providing flexible data plans, Jetpac enables users to stay connected seamlessly during their journeys, catering to both leisure and business travelers. Targeting individuals and families planning to travel internationally, Jetpac's services are designed for those who prioritize reliable connectivity without the hassle of traditional roaming fees. With a straightforward online platform, customers can easily purchase and activate eSIMs from various global carriers, enhancing their travel experience while ensuring they remain connected. For more information, visit www.jetpacglobal.com.
Jetpac Travel eSIM receives overwhelmingly positive feedback, with many customers praising the exceptional support and service provided. Reviewers highlight the helpfulness of the staff, noting their quick responses and patience in resolving issues, particularly when it comes to activating eSIMs in various locations.
Users appreciate the great prices and deals offered, often mentioning successful experiences in multiple countries without significant problems. However, a few customers express frustration over misleading pricing and technical difficulties with the eSIM activation process, indicating that it can be somewhat confusing. Despite these minor complaints, the overall sentiment remains highly favorable, with many recommending Jetpac for its reliable service and effective customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,000 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.7 | 61 |
| Dec 24 | 4.6 | 60 |
| Jan 25 | 4.7 | 70 |
| Feb 25 | 4.7 | 67 |
| Mar 25 | 4.9 | 68 |
| Apr 25 | 4.4 | 69 |
| May 25 | 4.9 | 135 |
| Jun 25 | 4.8 | 145 |
| Jul 25 | 4.8 | 318 |
| Aug 25 | 4.4 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I’m absolutely blown away by the quality of customer service and communication I received from Jetpac”
“Absoluut misleidend”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.8 out of 5 (good) | +2% | 1,000 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.3 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | 3.5 out of 5 (good) | — | — | 1,060 |
Bottom line: Jetpac Travel eSIM is #1 of 5 on overall rating in this group.
500 reviews of Jetpac Travel eSIM. Filter by what matters to you.
Quick answer! Better than other e sim provider where you have to wait a few hours for answer.
Great service. Super helpful if anything does not work at the beginning.
They answered very quickly, and they answered every answer i had with efficiency.
Great service and true worth the money. Installation is easy with the app. I purchased multiple apps for my family and used across Europe and UK.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Excellent customer service very approachable day and night
I was so long to get assistance and she was fantastic! she helped me in less than 5 minutes. top
My e sim never worked on my phone, but getting a refund was so easy. The customer service is very nice and they reply super fast
Ik ben uitstekend geholpen door Nel van de klantenservice van Jetpac. Ze nam de tijd om al mijn vragen over eSIMs voor Zuid-Afrika duidelijk en geduldig te beantwoorden. Haar service was vriendelijk, deskundig en snel. Heel prettig contact – dank je wel.
I don’t know where you guys been but now you guys going to be my favorite app to get my travel packages just bought my second package had a question and Nel answered fast and easy thank you guys
Had an issue with one of the 4 eSIMs I purchased. Support was responsive and got me a new eSIM right away.
Very satisfied with quick professional & clear responses
I had a minor issue allocating an e-sim to someone, and it was resolved in seconds. Contacting a live agent via WhatsApp was super easy and he was polite and responsive. This is the way to go when travelling in Europe. BTW, I love that JetPac doesn't meter usage with Google Maps and WhatsApp!
Helped me fix me e sim troubles. I was having troubles connecting it and they fixed it for me.
We had initial problems activating our eSIMS and connecting them with the JetPac app, however the online help chat expert (Carl) did a great job to resolve all the problems. It took some time, but IT problems are rarely simple. We are yet to use the eSIMs in anger, but the interface and instructions are very clear so hoping it will be smooth sailing.
Buyer Beware! Purchased Jetpac travel eSIM for India. It did not activate on the network in India, billed credit card twice without authorization. Refused to refund for useless eSIM. Most dishonest company I've ever purchased from. Stay away!
Unfortunately our esim didn't work after activating the netwerk. Contacted the support by WhatsApp and they gave us an excellent service. Although we had to go through many steps/checks we're happy that it is solved. For sure we'll purchase a new esim by Jetpac the next time
Had a minor connection error, turns out it was a user error, after trying all the very helpful trouble shooting guides provided by jetpac I contacted customer service via WhatsApp, Carl was very helpful and solved the issue right away!
Jetpac Travel eSIM is a digital service provider specializing in international travel eSIM solutions. The company offers travelers a convenient way to access mobile data while abroad, eliminating the need for physical SIM cards. By providing flexible data plans, Jetpac enables users to stay connected seamlessly during their journeys, catering to both leisure and business travelers. Targeting individuals and families planning to travel internationally, Jetpac's services are designed for those who prioritize reliable connectivity without the hassle of traditional roaming fees. With a straightforward online platform, customers can easily purchase and activate eSIMs from various global carriers, enhancing their travel experience while ensuring they remain connected. For more information, visit www.jetpacglobal.com.
This profile hasn't been claimed by the business owner.