It appears there was a misunderstanding in your request. You've provided details about Jo-Ann Stores and its transition to being featured on Michaels' platform, rather than information about CrowdTrust, a review platform similar to Trustpilot. Without specific details about CrowdTrust, I cannot generate a precise company profile for it. However, I can offer a general template based on the information you intended to request about CrowdTrust, assuming it operates similarly to Trustpilot. CrowdTrust is an online review platform designed to foster trust between consumers and businesses by facilitating the sharing of genuine customer feedback. Serving as a bridge for communication, CrowdTrust offers a space where customers can leave reviews about their experiences with products or services, helping other consumers make informed decisions. With a user-friendly interface, the platform caters to a wide range of industries, allowing companies of all sizes to engage with their customers, respond to feedback, and improve their service offerings based on real-world insights. CrowdTrust's target market includes both individual consumers looking for reliable product or service recommendations and businesses aiming to enhance their reputation and customer satisfaction levels through transparency and direct engagement with their clientele.
Jo-Ann Stores faces significant criticism from customers, with a staggering 92% of reviews rating it poorly. Many reviewers express frustration over issues with online orders, citing cancellations and unfulfilled purchases, leading to lost money and time.
Complaints about poor customer service are rampant, with reports of rude staff and inadequate assistance in stores. Additionally, several customers mention deceptive pricing practices, such as misleading discounts. While a few reviewers appreciate the store's product selection and the physical shopping experience, these positives are overshadowed by the overwhelming dissatisfaction regarding order fulfillment and customer support. Overall, the sentiment is predominantly negative, reflecting a troubling trend for the company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.4 | 653 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 2.3 | 3 |
| Aug 24 | 2.1 | 7 |
| Sep 24 | 1.7 | 6 |
| Oct 24 | 1.0 | 5 |
| Nov 24 | 1.3 | 18 |
| Dec 24 | 1.1 | 16 |
| Jan 25 | 1.0 | 9 |
| Feb 25 | 1.0 | 3 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.0 | 3 |
| May 25 | 1.0 | 3 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Everything I ordered is high quality and exactly what I was hoping for”
“Been a customer at the Aurora, CO since it opened”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Arts & Crafts Supplies.
| Company | Overall | Legit | Website & app | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.4 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.3 out of 5 (poor) | 1.3 out of 5 (poor) | −30% | 653 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | −3% | 551 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 272 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | 4.8 out of 5 (good) | — | 25 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 25 |
Bottom line: Jo-Ann Stores is #5 of 5 on overall rating in this group. On website & app, Pellpax scores higher (5.0 vs 1.3).
500 reviews of Jo-Ann Stores. Filter by what matters to you.
Less than 24 hours after I signed up at their website, I started getting insane amounts of spam in my email that I can't get rid of months later. They sold my information to predatory third parties. I won't be going back there.
I went to Jo-Anns to buy an item. When I got to the store I asked one of the employees to help me find locate the item. She keyed it into her machine and said that they didn't have any out but there were 8 in the back room waiting to be unpacked. So I wouldn't miss the sale I went home and ordered the item online for curbside pickup. Two weeks went by and I called the store to make sure my order was still on file. The man confirmed it was and apologized for them taking so long to get the orders filled. A month later I receive an email saying that my order had been cancelled!! Why?! I emailed Customer Service to get an answer..NEVER got a response. A week later I get an email to write a review for the purchase..I wrote this; I would give ZERO stars if I could because I never received this item. I had ordered this item for curbside pic-up. A month later I receive an email saying they had to cancel my order and gave me no reason at all. I emailed customer service about this and they never got back to me. I'm so disappointed in this company. Today I received an email from them saying, "We're sorry! Our staff has read your review and values your contribution. Unfortunately, your review did not meet all of our website guidelines." My jaw dropped when I read that..Of course they don't want to post it. We can't let the truth be known.
Quick answers to the questions people ask most.
Jo-Ann Stores' return policies may vary, especially for items purchased from closing stores. For the most accurate and up-to-date information, please visit our website or contact customer service.
The ability to use gift cards at stores that are closing can vary. For specific details regarding gift card usage under these circumstances, please check our website or reach out to customer service.
To check the status of your online order or a refund, please log in to your account on our website or contact our customer service team for assistance.
If you've received a faulty item, please contact our customer service as soon as possible with your order number, the item's details, and the issue's description to find a solution.
Purchasing and return policies may be affected during a bankruptcy process. For the most accurate information, please visit our website's FAQ section or contact customer service directly.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Joann.com has worst customer service ever. I would give them negative stars if I could. No way to cancel an order, slow shipping, no response to emails, no way to contact by phone, slow shipping. I place orders all the time and 90% of them get cancelled. I order 10 items and 9 get cancelled, so I get to pay the same shipping for 1 item as I pay for 10. Are they not capable of keeping up with their inventory? Unfortunately for most customers, there is not another good alternative to the products they sell. Still looking for somewhere else to take my business.
I didn't want to give any stars but it is required to leave this review. My order arrived in 3 different shipments which was fine. I received 3 of the same item and was charged for all 3 when I actually ordered only 1. Another item that I did order and was charged for, I did not receive. I sent an email to the "help" site(which is your ONLY option for customer service), waited 4days and did not receive a response so I sent another email 2days ago, still no response. The store listed as "my store " was called and they had no record at all of my order. Basically, you order what you want and they send you what they want to send you, charge what they want to charge you and there is absolutely no way to do anything about it because you can not speak to anyone, everything is via email which is ignored. I will never order from these crooks again.
I made an online order using a "40% off everything in your cart that is not on sale" and received an email three days later from Joann.com that said items in my order were canceled because they were not in stock -- even though they were in stock on their website when I ordered them and three days after! I had 24 different items in my cart -- over $134 worth of merchandise. EVERYTHING was canceled -- apparently not in stock! This is absurd! I will NEVER shop at Joann Fabrics again -- they apparently did not want to honor their own coupon!
Ive been going to joann's for years but never once did i want to order online for them. The other day i decided, why not whats the harm? The harm? THE SHIP THROUGHOUT FEDEX SMARTPOST the MOST unreliable shipping service on the market. My package was shipped from their location in ross town center which is 30 min away from my house. I live in Verona. I dont own a car, and an uber/lyft is exorbitantly expensive due in these times, and there are no busses that go out there. And i dont have family to rely on. When i saw it was coming from ross town center oh it shouldnt take that long.. Then instead of saying that it was transferred to usps for delivery, it went to zelienople. I thought, okay theyre sending it there then they'll make the transfer. I check the third, and my crap (word stronger than this is used) is in ohio. I got no response from joann's and when I i called fedex about it they told me it was the cheapest route... The cheapest route... Google Verona pa, then get directions to ross town center. Then google fedex locations and usps locations in the same areas Some how OHIO is the cheaper route. So i leave it there seems to be nothing i can do. Then i wake up and check my package see if its making its way back to Pennsylvania. NO its NOT. Instead its sitting in GROVE CITY OHIO after having a brief time in COLUMBUS... I live 20 minutes away from ross town centee. The shopping center has a fedex distribution center, a ups distribution center, AND A usps distribution center... and some how GROVE CITY OHIO is the cheapest route.🙃🙃🙃🙃🙃🙃 Fedex seems to think expediting the delivery of package would make it go faster; if it had been sent by a competent delivery service, it would have been here the next day without the need for it. Joann' isnt offering expedited shipping at the moment otherwise i would have chose it. Joanns has yet to contact me on this, I've sent them two emails about the matter with screenshot and nothing, there's been no response. I should have gone with my initial instinct and waited until i could get to joann's in person. With both Joann's online and fedex smartpost, this is the definition of re tard ed. If it wasnt for the fact that ive gotten decent service from them IN STORE the stars would be lower.
Does anyone take inventory at Joann's? You order stuff online and less than half of your order will be fulfilled due to low inventory. You find a fabric you like on the website? Not available for shipping and not available in your local store. The markups are ridiculous and they make it impossible to use the "good" coupons. When they put out a 50 or 60 % off coupon, they exclude sale items, so they make everything on sale for 20% off. 20% off your total purchase, but you can't use it online. It's ridiculous. No customer service live chat--you have to email someone and they might get back to you next week if you're lucky. I get emails saying I've earned so many Smile Reward dollars. Go to the app and there's no rewards in my Smiles Dashboard. Prompted for my loyalty number at checkout...what's that? It's not the Smiles number. Can't find what it is. Website is crap and takes forever to load. The sale signs in the store are either never put up or never taken down. So you might think you're getting something on sale, but when you get to checkout they tell you "oh, that sale ended last week". Or you think something isn't on sale and you can finally use that 60% coupon, but no, you get to checkout and it's 20% off, but there was no sign, so you can't use your 60% coupon. Fabric quality is poor...it seems like I regularly get cuts that have permanently lost their dye at the fold lines. It's the Walmart of fabric stores. Unfortunately, if you live in a smaller town, Joann's is often the only place to buy fabric and craft supplies. Looking at the more than 200 ratings on this site and the 1 star average, you have to wonder if they care about their customers at all.
Like so many other reviewers here I am so disappointed with the service from Jo-Ann Fabric. I have shopped there for years. I understand delayed shipping due to COVID; but other stores are doing it and making it work. Communication!!! JoAnns doesn't communicate. When you can't talk to a live person about an order, then I consider the company to be scamming me. My order shows shipped but to date FedEx is still waiting for the order to be received by them. One day COVID will be over; I will be able to walk into a store and order on line. You can rest assured I will NOT be doing so at or from JoAnns. They have lost my business forever.
what good is an online store if people can't log in and shop. these nit wits force a password change often when it isn't necessary. I guess some idiot told them this is how security works. Yeah, if you are an effing bank. NOT if you are just a place to shop . To top that off, it is impossible since they don' t let you SEE the new password you are making up, so you are likely to NOT match up the two copies of it you have to type. It has to be a complex word. Plus they force you to have 4 different forms of characters! DAMM, i gave up. I cursed them mightily. They wanna make it that error prone, and difficult, to shop there-- FINE, I WON'T. i will go to michaels or even walmart, or ebay . or other online shops.
Joann stores sponsor "sales" that are less than upfront. I wanted to purchase ONE spool of blue thread but in order to get any kind of a "special" I was required to purchase 2 rolls at regular price to get 2 more( free??). I needed one roll of thread. I did not want or need 4 rolls of thread.This is one example of several in which JOANNE gets customers bearing 50% coupons to the store only to find out the largest discount they can get is the in-store one which is ALWAYS less than the ones sent in the mail. The only way JoAnn can get away with this is because they are a monopoly. I presently shop there ONLY when in desperate need of an item not carried by a local community business. In future I will not patronize JOAnn for future purchases, quilting or otherwise.
I was at the store today. I find people rude,unhelpful and unfriendly. It took them nearly 4 weeks to complete my online curbside pickup order and 1/2 the stuff I ordered was no longer available. My worst experience today was a racist one when the person helping me checkout said do not come close to me. Not only was I wearing a mask I was also maintaining a safe social distance. This company needs some serious customer service and racial bigotry education for its employees I will think twice about shopping here again. I am glad there are other avenues for me.
I put in a order for curbside pick-up on May 9, after seeing large ads for how convenient it would be and how much Joann’s is helping during the Covid crisis. We are now going into June, and not a word that my order is ready. I have emailed several times. No response. I have called both the store and corporate headquarters. No answer. No return call. Meanwhile, so many other retailers have been wonderfully accommodating and have transitioned to delivery and curbside pick-up easily. This is certainly a upper-level management problem. I am finished with JoAnns and will deal only with smaller and more efficient companies from now on. I hope JoAnns goes bankrupt.
My trip to Joann’s in DuBois, PA (15801) started out great. Employee cut my foam and I went on my way to the check out. I got in line and an employee named Faith waited on me. She was probably one of the most unhelpful and rude employees I’ve ever come into contact with. When I asked a question about my coupon not loading on my phone, she acted extremely annoyed and stood in enough silence after my question that it became awkward. She finally said, “there’s nothing I can do about that” in a very annoyed tone. All she had to do was call the manager or try to give me some kind of help, even a suggestion to log out and back in or something, but instead she decided that I was somehow massively inconveniencing her. She didn’t give any effort to help me apart from saying I should try their WiFi, which had a bad connection and didn’t solve the problem. I stood to the side and figured it out myself after a few minutes. Then I got back in line for a second time and she ended up waiting on me again. She didn’t say a word to me apart from my total. I said “have a nice day”, to which she said nothing. She treated me like I was a huge inconvenience to her, and all I had was one simple question that I received no answer to. Faith had a terrible attitude and it spilled over into her job. I don’t know what was going on behind the scenes, so maybe she was just having a bad day, but I can safely say that she treated each of the other customers with the same attitude.
Nowhere in the store on march 21, 2020 was their a sign saying anything about a restocking fee on sewing machines. This was before the state of Illinois shut down before the virus. They reopened and charged a 25$ restocking fee for an unopened, unused sewing machine. Two clerks said those are new signs. There were no signs posted the day it was purchased. The one sign is behind one register you can't see it from any other register.
Unfortunately you have to pick a star, which I wish 0 stars could be selected! The company is outdated and definitely can not fulfill orders of customers!! What the heck am I going to do with thread but no fabric??? Why ship partial of the items order, if the important items to go with it are no longer available??? Do you suggest me braiding the thread in order for me to get what I intend to make??? People don't waste your time. Go else where for things you need. Chances are you'll get them better than Joannes stating something is instock but truly isn't!!!
Their coupons are WORTHLESS! I’ve tried to use coupons on my last three trips to Joanne’s—I have yet to be able to use ANY of their coupons. First time I tried to use a coupon, the clerk couldn’t figure out why it wouldn’t work and just said I’m sorry and stated, “there’s nothing I can do about it”—second trip verbatim. Today, I went to the cutting table to purchase 21.99 yard linen with a 60% off coupon. The coupon stated a single cut by the yard (I needed around 7 yards). I looked at the exclusions prior to shopping and thought I met all guidelines to use the coupon. BUT NO! I was told it was already on sale at 40% off. But there was absolutely nothing to indicate the sale price in the store. I asked for a manager—expressed my concern and she mumbled there was nothing she could do about it and walked off. I had already shopped for at least hour to make my decision on fabric. The 40% vs 60% was a difference of $30! Each time has been a plethora of excuses, nonchalant attitude, rudeness, and a lack of support and care for their customers. I’ll travel 45-50 minutes to buy fabric next time instead of shopping at our local Joanne’s!
I first thought that Joanns would be very nice. Like fast free shipping, but I expected the prices to be high. I have been waiting for more than 2 weeks and I still don’t have my package. You know what the worst thing was there was a fedex man dropping off some of my moms stuff and I got so happy thinking that it finally came in. It didn’t. That right there made me so mad, so my desicon is that I will probably not order off of Joanns ever. I would only order off there if no other store has what they have.
They show the item online. The order goes thru then within a few days you will get a uh oh we no longer have that item. Ordered 3 items 2 were canceled as no longer available. The item that they have I would not have ordered without the other two. This happened a few weeks back too with whole order canceled. If you don’t have it mark it out of stock! Won’t be ordering again
It appears there was a misunderstanding in your request. You've provided details about Jo-Ann Stores and its transition to being featured on Michaels' platform, rather than information about CrowdTrust, a review platform similar to Trustpilot. Without specific details about CrowdTrust, I cannot generate a precise company profile for it. However, I can offer a general template based on the information you intended to request about CrowdTrust, assuming it operates similarly to Trustpilot. CrowdTrust is an online review platform designed to foster trust between consumers and businesses by facilitating the sharing of genuine customer feedback. Serving as a bridge for communication, CrowdTrust offers a space where customers can leave reviews about their experiences with products or services, helping other consumers make informed decisions. With a user-friendly interface, the platform caters to a wide range of industries, allowing companies of all sizes to engage with their customers, respond to feedback, and improve their service offerings based on real-world insights. CrowdTrust's target market includes both individual consumers looking for reliable product or service recommendations and businesses aiming to enhance their reputation and customer satisfaction levels through transparency and direct engagement with their clientele.
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