It appears there was a misunderstanding in your request. You've provided details about Jo-Ann Stores and its transition to being featured on Michaels' platform, rather than information about CrowdTrust, a review platform similar to Trustpilot. Without specific details about CrowdTrust, I cannot generate a precise company profile for it. However, I can offer a general template based on the information you intended to request about CrowdTrust, assuming it operates similarly to Trustpilot. CrowdTrust is an online review platform designed to foster trust between consumers and businesses by facilitating the sharing of genuine customer feedback. Serving as a bridge for communication, CrowdTrust offers a space where customers can leave reviews about their experiences with products or services, helping other consumers make informed decisions. With a user-friendly interface, the platform caters to a wide range of industries, allowing companies of all sizes to engage with their customers, respond to feedback, and improve their service offerings based on real-world insights. CrowdTrust's target market includes both individual consumers looking for reliable product or service recommendations and businesses aiming to enhance their reputation and customer satisfaction levels through transparency and direct engagement with their clientele.
Jo-Ann Stores faces significant criticism from customers, with a staggering 92% of reviews rating it poorly. Many reviewers express frustration over issues with online orders, citing cancellations and unfulfilled purchases, leading to lost money and time.
Complaints about poor customer service are rampant, with reports of rude staff and inadequate assistance in stores. Additionally, several customers mention deceptive pricing practices, such as misleading discounts. While a few reviewers appreciate the store's product selection and the physical shopping experience, these positives are overshadowed by the overwhelming dissatisfaction regarding order fulfillment and customer support. Overall, the sentiment is predominantly negative, reflecting a troubling trend for the company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.4 | 653 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 2.3 | 3 |
| Aug 24 | 2.1 | 7 |
| Sep 24 | 1.7 | 6 |
| Oct 24 | 1.0 | 5 |
| Nov 24 | 1.3 | 18 |
| Dec 24 | 1.1 | 16 |
| Jan 25 | 1.0 | 9 |
| Feb 25 | 1.0 | 3 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.0 | 3 |
| May 25 | 1.0 | 3 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Everything I ordered is high quality and exactly what I was hoping for”
“Been a customer at the Aurora, CO since it opened”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Arts & Crafts Supplies.
| Company | Overall | Legit | Website & app | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.4 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.3 out of 5 (poor) | 1.3 out of 5 (poor) | −30% | 653 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | −3% | 551 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 272 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | 4.8 out of 5 (good) | — | 25 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 25 |
Bottom line: Jo-Ann Stores is #5 of 5 on overall rating in this group. On website & app, Pellpax scores higher (5.0 vs 1.3).
500 reviews of Jo-Ann Stores. Filter by what matters to you.
Supplies on shelves are very low,I have never been unable to buy my crafting supplies and the fabric in nursery dept doesn’t have much that matches anything,the PoP brand is awful and most doesn’t look nursery.I make baby quilts and can’t get what I need.The store that I go to looks like it’s closing,I’m praying it isn’t.They need help
Joann’s Manteca store unorganized since the new year you cannot walk down aisles fabric waiting on carts to be placed on shelves fabric in boxes at counter with only 2 employees working with no employee available to cover breaks at fabric counter I hope they can fix this problem since it was our only fabric store in Manteca
I was browsing one of their sales online, and shortly after received one of those "25% off + $2.99 shipping" coupons. Gave me a bit of an incentive to shop around so I ordered about 8 items, received a confirmation email, and my card was charged. But not even an hour later, I get a cancellation email due to items no longer being available. All the items are still listed as in-stock online, but my whole order was cancelled. I've ordered online before and had no issues until now, and it looks like others are also having this problem. Not sure what's going on, it's almost like they want to chase away their customers. I'll be taking my business elsewhere from now on.
Quick answers to the questions people ask most.
Jo-Ann Stores' return policies may vary, especially for items purchased from closing stores. For the most accurate and up-to-date information, please visit our website or contact customer service.
The ability to use gift cards at stores that are closing can vary. For specific details regarding gift card usage under these circumstances, please check our website or reach out to customer service.
To check the status of your online order or a refund, please log in to your account on our website or contact our customer service team for assistance.
If you've received a faulty item, please contact our customer service as soon as possible with your order number, the item's details, and the issue's description to find a solution.
Purchasing and return policies may be affected during a bankruptcy process. For the most accurate information, please visit our website's FAQ section or contact customer service directly.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The store should stop having employees at the cutting counter ask about your project. The last time I was there (Toledo, ohio location), the woman asked me about my sewing project. After I told her what the fabric was for, she nagged at me about my choice of fabric and told me to get a pattern. She was awfully rude and loud, and did this in front of customers. I won't be going there again. I actually make my own patterns, and design some of my clothes amongst other things I sew. The company needs to go back to hiring knowledgeable employees.
I placed my first order on Joann.com on 1/10/24, as I had a coupon I wanted to use which was expiring the same day. I chose several items and my credit card was charged. Within an hour I received an email stating that LITERALLY EVERY ITEM was no longer available and was cancelled. The entire order on the first try. Wow. I also noticed that although I placed the order on 1/10/24 and my credit card was charged on that date, Joann's order summary listed the order as being placed on the 11th (not true). That would negate the coupon. A note at the bottom of the email stated my card not be charged for the cancelled items, however it already has. I am hoping that my credit card will soon be refunded. I'll take my business elsewhere.
I just made an online order with 22 different items. These were the Christmas clearance sale items. Hours later, I received an email that ALL of my items were out of stock and had been cancelled! They have some VERY serious inventory issues! I will never order from them again! I ordered more than one of some items, but there were 22 different items. They didnt have ANY of them in stock. Wow. Terrible.
This company might as well be a scam. I ordered something beginning of December to be delivered to my family by Christmas and was sent to a confirmation page which told me I would received tracking via email. I never received any confirmation email but was charged so I assumed it was going to arrive. 3 weeks later coming up on Christmas, nothing had been received. I reached out to customer support via email and received no response. It was only after I sent about 5 emails that I finally received a generic response asking for my order number (which I didn’t have since I never received a confirmation email). I replied explaining this and again, no response. I think altogether I sent about 10 emails and received only 2 responses. Finally someone replied again saying that he order had been canceled. I asked them why I was never informed of the cancellation and they ignored my question and replied by simply saying “sorry for the confusion, it looks like your charge has been reversed. Let me know if you have any more questions.” Um, can you answer my question that you just ignored? I ended up having to spend $$ on expedited shipping to get the item from another company before Christmas. Color me annoyed. It’s safe to say I will be boycotting this unprofessional company.
The customer service is rude. They are a welp it's out of our hands have a good day and hang up the phone. They will not go out of their way for their customers. I placed a order on the app. It said it processed. Checked back and there was no history of my purchase at all or the gift card I used to purchase my products. When asked they said do you have the card number I replied no since I used the whole gift card on my purchase and threw it away. They said well that's not our problem and hung up. NEVER AGAIN WILL BE SHOPPING AT JO ANN. Hopefully they will be the next business to close . My 52$ somehow vanished and I got none of my products.
My order did not get shipped for a month!!! Reached out to customer support with my order number provided, they replied with a WRONG order number indicated that the order is delivered. Super incompetent! After a few emails back and forth, they issued a refund before giving me the option to reship the package (which I will prefer)! Now the product I wanted is out of stock. For a loyal customer of Jo-Ann for years, this is extremely disappointing.
I ordered two frames on November 25th for delivery, was charged and never heard a word about the order even after multiple inquiries. They were supposed to be a Christmas Gift so I am so very upset! When I inquire via email (because they won't accept phone calls which is outrageous) I get a automatic response that someone will contact me within 24 hours. Hah! I have asked for the order to be voided since when I check with Fed Ex they say they have not even received the merchandise yet! Customer Service is non existent! I need this to be resolved immediately.
On-line order for Craft decorating supplies placed 11/25/23; multiple packages received with 1-2 items in each and all in mid December which was too late to make my wreaths. I reached out to CS and got back "How can I help you today" from 4 different agents and none followed through, despite the information I provided. One box received with a smaller box inside that was not taped shut. Is something missing - I may never know.
Here's a customer warning to all my crafty friends near and far, when in comes to online orders with JOANN... With great anticipation I ordered a total of four products from JOANN on November 25, 2023, and awaited the timely delivery of the items. The ribbons and a string of garland were ordered for use with holiday decor and family crafted gifts. From the onset of the order, I was informed via automated email: "Thanks for shopping with us. We'll email you as soon as your order ships with the tracking details. Due to high demand, please allow a little extra time for us to fulfill your order.". However, as the days of processing turned into weeks, I wondered what was the delay. On December 9th I sent the first of three emails inquiring as to the shipment delay, with varying versions of customer service responses, including: "This is a quick note to let you know that we received your message and we will be crafting a response soon! We are receiving a higher than normal volume of emails currently, and it is taking us longer to respond. We appreciate your patience as we work as quickly as possible! In the meantime, we encourage you to check out our Help Center on joann.com for answers to our most frequently asked questions." The Help Center was neither helpful nor satisfactory in their answers to my question, How to contact a customer service? On December 19 I finally located a phone number for JOANN after conducting an extensive Google search. However, after remaining on hold for 35 minutes, I disconnected the call. Then on December 18, I received an email message stating one of the 3 ribbons was being shipped and would arrive by Friday, December 22 - not ideal, but at least I could use it before Christmas. However, December 22 and came and went, but there was no ribbon in my mailbox nor my hands to craft. It finally arrived on Tuesday, December 26. On December 23rd I sent another email, my third and final email inquiring as to the reason for yet another delay, and the status of the remaining order. "Customer Service" responded on December 27, with the following email: "Thank you for reaching out to us. We sincerely apologize for any inconvenience caused. Upon reviewing your order, we have identified that three items have been canceled due to their unavailability during the fulfillment process." As a 30+ year loyal customer of JOANN's I am extremely disappointed with the customer support I received throughout this month-long process of online order and shipment of product. So dear crafty friends near and far, here's my warning to you...beware of online orders with JOANN's. From the delay of time-sensitive products, to the lack of personal (non-automated) customer service, to the inability to post a honest review of their customer service or lack thereof; my recent experience as a long-time shopper with JOANN has soured my future support of their company and products. And for those whom might suggest I alter my shopping experience to an in-person customer, for myself and my current residence location, to shop in-person means a 120 mile round-trip drive. :(
Never buying from Joann again. Absolutely the worst online retailer there is. Ordered Christmas wrapping paper on 11/25. Order was processing. Received an email notification stating my order was delayed on 12/15.....Wow, only 3 weeks after placing the order!! At this point I sent an email to find out why my order hadn't shipped and what the status was. No response. Instead, I get an email telling me my entire order has been cancelled on 12/21. Ordered way in advance not to find myself searching for wrapping paper last minute and now that's exactly what I am being forced to do. Know you inventory, communicate with your customer, give timely updates! Guess it could have been worse....if they had sent me the wrapping paper folded in half like another unfortunate reviewer experienced I would have been on the war path...how ridiculous is that? Done with Joann....If you value your time, and want a positive customer service experience you should too! Happy Holidays Everyone!
I ordered a sewing machine for Christmas. My wife was going to be so excited!! I noticed a credit on my card after a week of no shipping updates. They dont have one to sell me I'm guessing due to the credit. Zero Stars is more appropriate.
Purchased a product from them online for a birthday gift 2 weeks away. We receive thank you for your order then nothing. After a week we sent a message to customer service with another thank you for contacting us. Then nothing for another week. We called several times and waited on hold for over an hour getting sick of the tape that said “we aren’t happy until you are happy”. After 18 days they sent an answer saying product was out of stock. Fortunately we ordered a replacement from AMAZON and we got it it time for her birthday. They have no customer service at all! We to think a 1 is too high of a rating for them, and sadly they dont care!
NEVER AGAIN!!! I will never in my life shop at Joann's again - and I warn you to NEVER shop online with them. I was charged for an order that took over a month to ship, and when it did ship it came in bits and pieces with inaccurate tracking updates, and no packing labels to explain what should be in your order and what is coming. Then half the order was canceled without any notification at all. I had to dig to discover this - and I have yet to receive a refund for those canceled items! The items that did arrive - some were broken, others were incomplete like a set of 3 ornaments and only receiving 2!? LIKE WHAT THE ****!! I returned whatever items did finally arrive in-store, and guess what - that refund is also MIA! Poof! Wheres my money!? Talk about a TERRIBLE experience. And customer service has been a nightmare. Crickets for weeks.
It appears there was a misunderstanding in your request. You've provided details about Jo-Ann Stores and its transition to being featured on Michaels' platform, rather than information about CrowdTrust, a review platform similar to Trustpilot. Without specific details about CrowdTrust, I cannot generate a precise company profile for it. However, I can offer a general template based on the information you intended to request about CrowdTrust, assuming it operates similarly to Trustpilot. CrowdTrust is an online review platform designed to foster trust between consumers and businesses by facilitating the sharing of genuine customer feedback. Serving as a bridge for communication, CrowdTrust offers a space where customers can leave reviews about their experiences with products or services, helping other consumers make informed decisions. With a user-friendly interface, the platform caters to a wide range of industries, allowing companies of all sizes to engage with their customers, respond to feedback, and improve their service offerings based on real-world insights. CrowdTrust's target market includes both individual consumers looking for reliable product or service recommendations and businesses aiming to enhance their reputation and customer satisfaction levels through transparency and direct engagement with their clientele.
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