JS Law is a conveyancing service provider based in the UK, dedicated to simplifying the process of buying and selling homes. The company offers a personalized approach to conveyancing, ensuring that clients have expert guidance throughout every step of their property transactions. JS Law aims to alleviate the stress associated with moving by keeping clients informed and in control, utilizing innovative technology and outstanding customer care. Targeting home buyers and sellers, JS Law provides fixed fees that include a “No Sale, No Legal Fee” guarantee, meaning clients will not incur legal fees if their transaction does not proceed, aside from a nominal File Opening Fee. Regulated by the Council of Licensed Conveyancers, JS Law is committed to maintaining high standards in its services, making it a reliable choice for families looking to navigate the complexities of property transactions with ease.
JS Law receives a predominantly positive reception, with many reviewers praising the professionalism and support of their staff, particularly individuals like Ruby, Khusbu, and VJ. Customers frequently highlight the smooth and efficient handling of property transactions, expressing gratitude for the team's responsiveness and dedication to addressing queries.
However, there are notable complaints regarding poor communication and service delays, with some clients feeling neglected and frustrated by the lack of timely responses to their emails. A few reviewers describe their experiences as deeply disappointing, citing incompetence and a lack of support during critical moments. Despite these criticisms, the majority of feedback reflects satisfaction with the overall service provided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 47 |
| Sep 24 | 4.9 | 61 |
| Oct 24 | 4.7 | 56 |
| Nov 24 | 4.7 | 71 |
| Dec 24 | 4.8 | 68 |
| Jan 25 | 4.7 | 61 |
| Feb 25 | 4.5 | 67 |
| Mar 25 | 4.5 | 108 |
| Apr 25 | 3.3 | 34 |
| May 25 | 4.5 | 36 |
| Jun 25 | 4.3 | 49 |
| Jul 25 | 3.7 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“JS Law handled my sale and purchase”
“I feel compelled to share my experience with the law firm currently handling our house purchase, as it has been deepl...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 2.8 out of 5 (fair) | −8% | 1,000 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 3.6 out of 5 (good) | +2% | 692 |
Bottom line: JS Law is #2 of 5 on overall rating in this group. On value, Knights Professional Services scores higher (3.6 vs 2.8).
500 reviews of JS Law. Filter by what matters to you.
Over a year ago
JS Law handled my sale and purchase. I would like to give a 5 star review for Khusbu Vhikabai. Throughout my experience with JS Law, Khusbu has been professional, supportive and understanding, answeri... See more
Over a year ago
Use at your own risk. Offered little help in terms of protecting my interests with my property purchase, and never responded to me when questions arose after the completion. I would report them to the... See more
Over a year ago
Terrible firm. Incompetent, rude and arrogant. Please avoid this law firm at all costs. No axe to grind here at all and I will be making a complaint to the law society.
Quick answers to the questions people ask most.
Yes, JS Law is a legitimate company with numerous reviews reflecting a mix of customer experiences. They have received both positive feedback for their professional service and concerning complaints about communication.
No, JS Law is not a scam. While there are verified reviews indicating some safety concerns and negative experiences, many customers have also reported satisfactory service and support.
JS Law specializes in conveyancing services, handling both property sales and purchases. Customers have praised individual staff members for their helpfulness and professionalism during these processes.
Details about pricing and payment methods are typically provided during initial consultations. It's advisable to reach out directly to JS Law for specific information related to fees and payment options.
You can contact JS Law through their website or by phone. Many reviews highlight their staff's responsiveness, though some customers have expressed frustration with communication delays.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
JS Law handled my sale and purchase. I would like to give a 5 star review for Khusbu Vhikabai. Throughout my experience with JS Law, Khusbu has been professional, supportive and understanding, answering my questions and keeping us informed all up date. Thank you so much JS Law. Good service, excellent communication and an efficient stress free experience
Use at your own risk. Offered little help in terms of protecting my interests with my property purchase, and never responded to me when questions arose after the completion. I would report them to the law ombudsman if I thought I would get any resolution.
I would like to give a 5 star review for Loni Timson. Throughout my experience with JS Law, Loni has been professional, supportive and understanding answering all questions and queries and keeping us informed and up to date. I can’t thank you enough Loni! 🌟🌟🌟🌟🌟
Terrible firm. Incompetent, rude and arrogant. Please avoid this law firm at all costs. No axe to grind here at all and I will be making a complaint to the law society.
I feel compelled to share my experience with the law firm currently handling our house purchase, as it has been deeply frustrating and disappointing from start to finish. We were recommended this firm by our mortgage advisor—something we now regret deeply. We began the house purchase process in November of last year, for a brand new, chain-free property that was already completed at the time. Despite this, we are now eight months in, and the process remains incomplete. Our conveyancer, Kenny Crowther, has provided what I can only describe as extremely poor service throughout. Communication has been minimal at best. I have not been able to speak with him even once by phone, and email responses often take two to three days, even now when we are under urgent time pressure. Due to the delays, we’ve had to apply for a mortgage offer extension, and we are now just over a week away from the mortgage offer expiring completely. The lack of urgency or accountability is incredibly frustrating, especially given the high stakes involved. On the rare occasions we’ve been able to speak with someone at the firm, the tone has often been rude and dismissive—as if we are inconveniencing them, rather than being paying clients. It is deeply disappointing to see such a lack of professionalism and care in what is such a significant life event. I would strongly advise others to avoid this firm if they are looking to avoid unnecessary delays, stress, and anxiety.
JS law handled my sale and purchase, I found VJ extremely helpful and would always chase any queries I had, would use JS law again if ever needed,
Ruby and JS Law was recommended by our estate agent and I have nothing negative to remove. Service was very good.
Thank you very much VJ at JS Law for your work on getting our Sale through in quick time once everything was covered. You were professional and answered all our questions. I like the dashboard on our case file so we could see everything that was happening. Thank you.
We cannot recommend Grace enough she made the whole process smooth and stress free for us with our house. Always prompt in responding to emails and any concerns that we had, all work was carried out professionally and with fine detail. 5 star rating without hesitation!
The whole process was handled very well by the team.A thank you to Viraj Patel who kept us informed and answered all our questions and queries
I am selling a property and this firm has delayed the sale on an unprecedented scale! 20 weeks and counting! Like other reviews they are blaming my buyer for not providing information and claiming to have done work they haven't! A simple call to Land Registry proved that. They were so incompetent they even had my buyer confused with someone and were asking about a property in Leicester they thought they were buying! How is this service acceptable in the 21st Century? I have posted warnings on other sites about this firm as organisations I am part of should be aware of the level of tardiness, bad service and total indifference to their role being something that needs to be carried out in a professional, timely and efficient manner. My buyer has had his buyer have 2 lost sales as this has been dragged out for so long, unacceptable.
The communication was really bad there were days without any come back from questions. This caused a lot of stress. I felt I was the last to know when things were being told. Completion was set a few times and then dates didn't transpire due to poor communication. I'm still waiting for emails now for things I was told I would be emailed about. I was doing the running around when I was paying someone to do the work. I would not recommend.
AVOID!!! Luckily I haven’t used these clowns but my buyer has. The way this firm is set up is a joke, why do enquiries need to be sent to a case handler to then be reviewed by different teams?! This adds complexity to the process, just hire competent solicitors. My experience with JS Law is one I wish to never go through again, they’ve been told on multiple occasions the deadline the chain was working to but have left enquiries until the eleventh hour. This deadline has now passed and the chain has fell through at the top. Communication is poor, you struggle to get hold of them via email or telephone, they just don’t care about their customers. We’ve had enquiries that should have been asked at the beginning of this process left until last, repeated questions (can you guys not read?!) it’s all very frustrating. Well done JS Law you absolute clowns!!! For anyone looking at these glowing reviews please go elsewhere, it’s probably paid reviews.
Ruby supported me all the way through. Her communication was amazing and nothing was too much. My house buy wasn't as straight forward as we would have liked but Ruby was patient and understanding the whole way. Thank you!
AVOID!!!! Komor Udin is an extremely incompetent conveyancer. He went quiet on our buyers for 3 months and posted the blame over to our side. Unable to get in touch with him, does not read or respond to emails and JS Law / Purple Bricks were unable to help in any way. Use a proper solicitor instead for you house sale!
Buying a new home is a major life step, full of excitement, but also a fair amount of complexity. I am incredibly grateful to have had Uzma as my conveyancer throughout the entire process. Her support made what could have been a stressful experience feel smooth, clear, and manageable. From the initial stages of reviewing my all relevant documents to the final steps leading up to settlement, Uzma was consistently professional, thorough, and reassuring. She took the time to explain legal terms and procedures in plain language, which really helped me feel confident and informed at every stage. What truly stood out was her attention to detail and responsiveness. Uzma anticipated potential issues, handled communication with all parties efficiently, and ensured that key deadlines were met without any delays. Her calm, proactive approach gave me peace of mind and allowed me to focus on the excitement of moving into my new home. Uzma was not only technically excellent but also approachable and kind. It felt like I had someone genuinely on my side who cared about the outcome as much as I did. I would highly recommend Uzma to anyone looking for a conveyancer, her professionalism, clarity, and human touch made all the difference in my home-buying journey.
Ruby Allen has been an absolute star guiding as through our first property purchase. She’s been supporting us along the way and never once mind our 1000s of questions! Definitely recommend her, very professional!
Ruby Allen in a very professional, friendly and personal manor helped our son through the potentially stressful and complex procedure of purchasing his first house. She even managed to arrange the exchange of contracts to be on his birthday!!
Chloe Bromley - absolutely brilliant solicitor. From the first instruction to the end in what turned out to be far from straightforward all i can say is she is excellent and i would not hesitate to use her and JS again.
After a lot of bad experiences with conveyancing solicitors, JS Law are one of the few good ones. A massive thank you to Kelly for dealing with our sale and purchase in an efficient, professional and timely manner. She rang us back, big tick, responded to emails, another big tick, and delivered the service we expected. I wouldn’t hesitate recommending Kelly and JS Law to my friends and family 🙂
JS Law is a conveyancing service provider based in the UK, dedicated to simplifying the process of buying and selling homes. The company offers a personalized approach to conveyancing, ensuring that clients have expert guidance throughout every step of their property transactions. JS Law aims to alleviate the stress associated with moving by keeping clients informed and in control, utilizing innovative technology and outstanding customer care. Targeting home buyers and sellers, JS Law provides fixed fees that include a “No Sale, No Legal Fee” guarantee, meaning clients will not incur legal fees if their transaction does not proceed, aside from a nominal File Opening Fee. Regulated by the Council of Licensed Conveyancers, JS Law is committed to maintaining high standards in its services, making it a reliable choice for families looking to navigate the complexities of property transactions with ease.
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