Kitbag is an online retail platform specializing in sports merchandise, offering a wide selection of apparel, accessories, and memorabilia for fans of various sports. The company provides products from a range of teams and leagues, catering to sports enthusiasts looking to support their favorite clubs. With a focus on quality and authenticity, Kitbag sources officially licensed merchandise, ensuring customers receive genuine products. Targeting both individual consumers and sports organizations, Kitbag aims to meet the needs of fans seeking to express their loyalty through merchandise. The platform is designed for user convenience, featuring an intuitive interface that allows customers to easily browse and purchase items online. By providing a comprehensive range of sports-related products, Kitbag positions itself as a go-to destination for avid sports fans.
Kitbag receives a mix of feedback from customers, with a notable portion praising the fast delivery and quality of products. Many reviewers highlight their satisfaction with the speed of service, noting that items often arrive quickly and securely.
However, a significant number of complaints revolve around order accuracy, with customers frequently reporting receiving incorrect items or experiencing issues with customer service. Some express frustration over delayed responses and lack of resolution for their problems, particularly regarding returns and refunds. Despite these challenges, several consumers emphasize their positive experiences, appreciating the overall quality and value of the products. The sentiment is mixed, with a majority leaning towards positive experiences, but the recurring issues with order fulfillment and customer support cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 100 | 100% | -1.2 | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 4.1 | 76 |
| May 25 | 3.5 | 12 |
| Jun 25 | 2.5 | 11 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“I was nervous about placing an order in light of the negative reviews, and it appears this website has a bunch of dup...”
“Avoid at All Costs – Unreliable Service and Broken Promises I placed an express delivery order with Kitbag on Monday...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.8 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.1 out of 5 (good) | 3.7 out of 5 (good) | — | 100 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | — | — | 2.7 out of 5 (poor) | −20% | 100 |
Bottom line: Kitbag is #3 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 3.7).
100 reviews of Kitbag. Filter by what matters to you.
Usuall my experience with Kitbag is great however my recent one has been disappointing. The shirt arrived quickly which is great, however unfortunately it doesn't fit as hoped for. To return the item and refund the item, it turns out you have to pay the shipping, which is most unusual!
Ordered 2 American jerseys which had been dispatched separately due to longer dispatch times which was perfectly fine but one of the jerseys that was due on the 5th of June arrived a week early which I thought was strange so I came home to find it was the completely wrong item. They sent me some completely random order. I'm incredibly disappointed cause I loved the first one I got and how quick it arrived was unbelievable but the second package was a disgrace lads. Paid good money and expected what I paid for. Now I have to pay for shipping back to yous for a refund. Was going to do an exchange but I seriously don't trust you's after that. Shame. Thought this was a good site.
Beware when ordering trading cards. Although you think you can order a numbered megatin you can’t they are picked at random. Also my final order although it arrived in a white sealed Jiffy bag which was inside a sealed grey bag, the booster tin I ordered was empty. However customer services were spot on and sent a replacement. I won’t order again so I don’t have to go through this again .
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Delivery fees (8 EUR) and return fees (15 EUR !! also not mentioned anywhere before) are non-sense even if the mother company is based in the UK. I won't make any more purchase there, nor would I recommend.
Kitbag is an online retail platform specializing in sports merchandise, offering a wide selection of apparel, accessories, and memorabilia for fans of various sports. The company provides products from a range of teams and leagues, catering to sports enthusiasts looking to support their favorite clubs. With a focus on quality and authenticity, Kitbag sources officially licensed merchandise, ensuring customers receive genuine products. Targeting both individual consumers and sports organizations, Kitbag aims to meet the needs of fans seeking to express their loyalty through merchandise. The platform is designed for user convenience, featuring an intuitive interface that allows customers to easily browse and purchase items online. By providing a comprehensive range of sports-related products, Kitbag positions itself as a go-to destination for avid sports fans.
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