Great experience
They offer so many deals for so many locations that can fit around your availability. The app was easy to use and access when managing booking

CrowdTrust is a review platform dedicated to helping consumers make informed decisions in the travel and tourism sector. By providing a space for users to share their experiences, the company aims to foster transparency and trust between travelers and service providers. Customers can find authentic reviews on various travel-related services, including accommodations, flights, and activities, allowing them to choose options that best suit their needs. Targeting both leisure and business travelers, CrowdTrust serves as an essential resource for individuals seeking reliable information before making travel arrangements. The platform encourages users to contribute their insights, creating a comprehensive database of experiences that can guide future travelers in their planning. With an emphasis on community-driven feedback, CrowdTrust plays a vital role in enhancing the overall travel experience while promoting accountability within the industry.
Reviewers express a generally positive experience with lastminute.com, highlighting the ease of the booking process and the quality of service provided. Many customers appreciate the affordability and efficiency of their trips, with specific praise for helpful staff and smooth transactions.
However, there are notable complaints regarding customer service, particularly in emergency situations, where some users report difficulties in contacting support and inadequate responses to flight changes. Issues with incorrect driver information for rentals and delayed confirmations for transfers also surface. Despite these challenges, the overall sentiment remains favorable, with a significant majority of users satisfied with their travel experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Easy to use website but at the same time very informative, if you look hard enough you can find the right deal to mat...”
“The webpage for connecting to customer care is completely broken—pages either won’t load properly or end up as dead ends”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.3 out of 5 (fair) | 4.2 out of 5 (good) | — | 60 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: lastminute.com is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.3).
60 reviews of lastminute.com. Filter by what matters to you.
They offer so many deals for so many locations that can fit around your availability. The app was easy to use and access when managing booking
Made a last minute deal for celtic manor, very good price, easy correspondence. Had a lovely stay, will defo use again.
Alles, was wir gebucht hatten (Flug mit einchecken durch lastminute, Transfer vom Flughafen zum Hotel und auch zurück, sowie Hotel) hat hervorragend funktioniert und war ohne Beanstandung. Wir haben beim Hotel sogar noch ein Upgrade beim Zimmer bekommen.
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Easy to book clear updates
Rapide conforme à l'attendu mais absence de support humain en cas de questions, c'est un peu stressant
Location of hotel was ideal but the room was not what we expected for 4 stars
I’ve had a shocking experience trying to cancel my booking. The webpage for connecting to customer care is completely broken—pages either won’t load properly or end up as dead ends. I’ve tried the "live" chat multiple times, but an actual agent never connects. You’re just left staring at a loading screen or a "connecting" message that goes nowhere. I’ve wasted hours trying to reach customer care on the phone but they never respond - waited more than 44 minutes.
I have been trying to Cancel a Hotel stay for over a Week with no success! Not responding to emails and making it extremely difficult to cancel, although the Hotel booking was with free cancellation, They’ll Charge £75 Admin fee. Worst Company ever had to deal with. NEVER AGAIN!!!!
Malta ist toll, leider wurden beide Gepäckbuchungen wieder von lastminute.com storniert und das Geld zurück überwiesen. Keine Ahnung, was da schief gelaufen ist.
Combined 2 flights from different airlines into one payment and was cheaper in the long run
The jet to Manchester was too small and light in the air. Not as comfy as the big planes
The room was nice could do with updating bathroom bath was chipped . Staff nice in hotel
Nice hotel, easy booking. Good location. Would go again
Andato tutto a meraviglia dal viaggio all’alloggio Fantastico
Bonjour, Je souhaite partager mon expérience concernant le voyage en avion. Dans l’ensemble, le vol était très agréable : le décollage, le trajet et l’atterrissage se sont très bien passés. Cependant, il y a un problème au niveau de l’organisation des horaires. Il y a systématiquement un retard au départ, d’environ une heure ou une demi-heure. Cela s’est produit aussi bien à l’aller qu’au retour. Merci de votre attention
J’avais louer une voiture à récupérer à l’aéroport, je n’ai pas trouvé l’agence tout de suite et après avoir galéré à la trouver l’hôtesse me dit qu’il est trop tard et que la location est annulée, rien n’est précisé lors de la réservation sur le fait qu’après 1 h la location est perdue…
1 - best deals make you feel always great as last minute does. 2) company doing well in finding all complete deal under one roof
CrowdTrust is a review platform dedicated to helping consumers make informed decisions in the travel and tourism sector. By providing a space for users to share their experiences, the company aims to foster transparency and trust between travelers and service providers. Customers can find authentic reviews on various travel-related services, including accommodations, flights, and activities, allowing them to choose options that best suit their needs. Targeting both leisure and business travelers, CrowdTrust serves as an essential resource for individuals seeking reliable information before making travel arrangements. The platform encourages users to contribute their insights, creating a comprehensive database of experiences that can guide future travelers in their planning. With an emphasis on community-driven feedback, CrowdTrust plays a vital role in enhancing the overall travel experience while promoting accountability within the industry.
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