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Bonjour, pas très bien emballé a été rafistolé par le transporteur

Maison Du-cable is a French online retailer specializing in network and audio products, offering a wide range of cables and connectivity solutions. The company features an extensive catalog of items, including RJ45 network cables, patch panels, and various audio and video connectors. With a commitment to providing quality products, Maison Du-cable serves both individual consumers and businesses seeking reliable networking and audio equipment. Customers can conveniently browse and purchase from thousands of available products through the company's website, www.maison-du-cable.com. The platform also includes a cable configurator to assist users in finding the right RJ45 cable for their specific needs. Maison Du-cable is dedicated to ensuring customer satisfaction, evident in their positive customer ratings and reviews. With competitive pricing and options for express delivery, the company aims to meet the demands of its diverse clientele.
Maison Du-cable receives high praise from customers for its rapid delivery and product quality, with many reviewers noting that their orders arrive promptly and as expected. Consumers appreciate the competitive pricing and the extensive selection of products available, often highlighting the professionalism of the service.
However, some negative feedback emerges regarding order issues, particularly when items are out of stock or when customers accidentally select more expensive delivery options. A few reviewers express frustration with the website experience and the handling of their orders. Despite these concerns, the overwhelming majority of feedback reflects satisfaction with the service provided. Overall, Maison Du-cable is viewed positively, with a strong emphasis on efficiency and product reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 797 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 2 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 4.5 | 2 |
| Nov 24 | 4.7 | 3 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 4.6 | 5 |
| Apr 25 | 5.0 | 5 |
| May 25 | 5.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“J'ai trouvé sur ce site ce dont j'avais besoin; ma commande a été traitée dans les meilleurs délais (reçu en trois jo...”
“Très mauvaise expérience avec La Maison du Câble”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Consumer Electronics.
| Company | Overall | Legit | Website & app | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.7 out of 5 (good) | −6% | 797 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.3 out of 5 (poor) | +104% | 547 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Maison Du-cable is #2 of 5 on overall rating in this group. On service, Mazuma Mobile scores higher (4.8 vs 3.7).
500 reviews of Maison Du-cable. Filter by what matters to you.
Bonjour, pas très bien emballé a été rafistolé par le transporteur
Je ne met que 3 étoiles pour la raison suivante: j'ai voulu annuler ma commande 2 heures après, le service client m'a répondu que ce n'était plus possible car j'avais choisi la livraison expres, ce qui est vrai. je devais refuser le colis à son arrivée, ce que j'ai fait, le colis est arrivé trois jours après la commande, rien à dire du coté express. J'ai été remboursé de la valeur du produit 21 jours plus tard mais pas des frais de livraison(câble Ethernet 30m 20 € livraison 21€ venant de UK. Morale, pas la droit à l'erreur. je ne peux rien dire sur la qualité ayant refusé le colis.
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Commande effectué en décembre pour plusieurs éléments dont 22 connecteurs RJ45 Logilink. Livraison rapide conforme à la commande. Les éléments sont laissés de côté car c'est pour des travaux en cours. Deux mois plus tard au moment de l'installation, je m'aperçois que les connecteurs Logilink ne sont pas des noyaux RJ45 à câbler (NK4001) mais des RJ45/RJ45 pour patch panel (NK4010). Malgré le délai de rétractation passé, je demande au service client si je peux échanger par le modèle qui m'intéresse sachant que je n'ai pas déballé les produits : ils sont neufs et que bien sûr je paie les frais de renvoie. En résumé, cela ne leur coûte rien. Réponse : On ne peut rien faire pour vous, le délai de 14 jours est passé ... Du coup je ne suis pas satisfait du service client. Même si le site est dans son droit, ce n'est clairement pas commerçant et je ne passerai pas d'autres commandes sur ce site. Je vais d'ailleurs commander mes modules chez un concurrent.
Le cable RJ45 en norme 6, dit "blindé", se plie très facilement avec son enveloppe plastique fine, comme si à l'intérieur les fils n'avaient aucune rigidité. Cela est particulièrement curieux et inquiétant alors que j'avais choisi la norme 6 comme actuelle et bénéficiant d'une meilleure protection, et me semble t-il d'une enveloppe extérieur plus rigide.!!.
Maison Du-cable is a French online retailer specializing in network and audio products, offering a wide range of cables and connectivity solutions. The company features an extensive catalog of items, including RJ45 network cables, patch panels, and various audio and video connectors. With a commitment to providing quality products, Maison Du-cable serves both individual consumers and businesses seeking reliable networking and audio equipment. Customers can conveniently browse and purchase from thousands of available products through the company's website, www.maison-du-cable.com. The platform also includes a cable configurator to assist users in finding the right RJ45 cable for their specific needs. Maison Du-cable is dedicated to ensuring customer satisfaction, evident in their positive customer ratings and reviews. With competitive pricing and options for express delivery, the company aims to meet the demands of its diverse clientele.
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