Easy fair and quick
Easy fair and quick! Thanks

The Mobile Guru is an Australian-based platform specializing in the buying and selling of mobile devices. The company offers a straightforward process for consumers looking to sell their old phones, tablets, and other mobile devices. Customers can create a sell order online, send their devices via post, and receive payment within 24 hours, providing a quick and hassle-free experience. Targeting individuals seeking to trade in their used electronics, The Mobile Guru focuses on popular brands such as Apple, Samsung, and Google. The platform lists a wide range of devices along with corresponding price estimates, ensuring that sellers can easily navigate the process and receive competitive offers for their old devices. By prioritizing customer satisfaction and fast transactions, The Mobile Guru aims to be a trusted choice for phone trade-ins in Australia.
The Mobile Guru receives overwhelmingly positive feedback from customers, who frequently highlight the ease and speed of the selling process. Reviewers appreciate the straightforward experience, noting that the company provides fair quotes and quick payments, often completing transactions within days.
Many express satisfaction with the excellent communication and professionalism displayed throughout their interactions. However, a small number of consumers report issues with the condition of their phones, claiming that The Mobile Guru misrepresented the state of their devices, leading to lower offers than initially quoted. Despite these isolated complaints, the majority of reviews reflect a strong sentiment of trust and reliability. Overall, The Mobile Guru is regarded as a top choice for selling mobile devices, with a high level of customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 541 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 23 |
| Sep 24 | 4.9 | 30 |
| Oct 24 | 4.9 | 63 |
| Nov 24 | 4.7 | 35 |
| Dec 24 | 4.7 | 32 |
| Jan 25 | 4.9 | 39 |
| Feb 25 | 4.7 | 51 |
| Mar 25 | 4.8 | 40 |
| Apr 25 | 4.7 | 39 |
| May 25 | 4.6 | 42 |
| Jun 25 | 4.9 | 38 |
| Jul 25 | 4.6 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy fair and quick”
“Do not use these guys cannot fix a problem and are now not getting back to me did not get paid”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | −3% | 541 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: The Mobile Guru is #2 of 5 on overall rating in this group. On website & app, Mobile Monster scores higher (4.9 vs 4.6).
541 reviews of The Mobile Guru. Filter by what matters to you.
Over a year ago
Excellent Transaction with Mobile Guru once again and can highly recommend to all Thanks !!
Over a year ago
They gave a quote. Reviewed and approved the quote day after I sent it. Paid the next day. Very smooth interaction.
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Easy fair and quick! Thanks
Excellent Transaction with Mobile Guru once again and can highly recommend to all Thanks !!
Sold my old phone to The Mobile Guru. Super easy process. They gave me a quote, I posted the phone to them using the postage label they emailed me, and a couple of days later the money was transferred to my bank account. Easy cash for an unwanted phone. Also good to know that my phone gets a second lease on life.
They gave a quote. Reviewed and approved the quote day after I sent it. Paid the next day. Very smooth interaction.
Super easy process, quick turn around and excellent communication.
So fast and easy!! From start to finish the process was simple to follow and quick turnaround. Thanks so much!!
They are great in doing Business
Like others on this site, sent in phone in what was definitely good condition and a quoted price for purchase, then they claimed the phone was not in good conditions and had "deep scratches". They provided a video which did not enable you to see what they were claiming, then followed with a picture which was similar. There were not deep scratches on the phone when I sent it in and for a five year old phone was in very good condition, including the screen. The rest of the process was fine and worked well but felt screwed over. I was going to go through Apple who quoted just slightly less and wish I had done so. Would not use them again.
I’ve been buying phones from the Mobile Guru for years now. Such a great company! Great service and products!
Fast service
Most amazing service I have ever received. Filled out the sell my phone request at around 10pm on Tuesday, then I dropped the phone off to them at their office the next day (Wednesday), money was in my account later that same day. Unbelievably fast service and great communication as well. Thank you so much Mobile Guru Regards, Warren
Very quick and very trustworthy. The reviews are definitely legit! Would be very happy to deal with them again :)
The selling process was very straightforward, I had no troubles at all. Prices are fair, I would go to MobileGuru again in the future.
Selling your phone made easy! Sold 2 phones to mobile guru and the process was fast and easy, highest paid for selling your phones. Would definitely recommend.
Good quick payment. No waiting around for weeks to check over the phone. Worth it.
The whole experience from researching the sale of old phones to sending away and payment was seamless. All done within a week. The website provided easy to follow details and instructions on how to sell used I phones. Once the company had received the phones, ongoing communications about the whole process were very good. Payment offered was fair and better value than offered elsewhere. Payment was prompt. Very happy with this professional service.
Excellent service, provided the postage. All processed and received payment in 2 days
Amazing service , it was such a quick and easy process they were honest and offered the best price by far. Very fast turn around from posting to paying was 3 days!
I just sold my phone to Mobile Guru and the whole process was so straightforward and easy. Everything was clear from start to finish, and payment was fast. Highly recommend them if you’re looking for a smooth and hassle-free sale!
The whole process was great - easy to print out the paid postage label & the amount of money quoted for the quality of my phone was fair. I had the money in my PayPal account 2 days later. Very happy & I will use next time.
The Mobile Guru is an Australian-based platform specializing in the buying and selling of mobile devices. The company offers a straightforward process for consumers looking to sell their old phones, tablets, and other mobile devices. Customers can create a sell order online, send their devices via post, and receive payment within 24 hours, providing a quick and hassle-free experience. Targeting individuals seeking to trade in their used electronics, The Mobile Guru focuses on popular brands such as Apple, Samsung, and Google. The platform lists a wide range of devices along with corresponding price estimates, ensuring that sellers can easily navigate the process and receive competitive offers for their old devices. By prioritizing customer satisfaction and fast transactions, The Mobile Guru aims to be a trusted choice for phone trade-ins in Australia.
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