Great customer service
Great customer service. You will be satisfied no mater your situation.

Ollie Dog Food is a subscription-based service that specializes in delivering fresh, human-grade dog food directly to customers' homes. The company focuses on providing healthy meal options made from real ingredients, including meat, fruits, and vegetables, tailored to meet the unique nutritional needs of dogs. Developed by veterinary nutritionists, Ollie's recipes are designed to be complete and balanced, ensuring that dogs receive the essential nutrients they require for optimal health. Targeting dog owners who prioritize their pets' nutrition, Ollie offers customized meal plans based on individual dog profiles. Customers can easily manage their subscriptions through the company's app, which also provides access to vet support and health tracking features. With a commitment to quality and convenience, Ollie aims to enhance the well-being of dogs while simplifying the feeding process for their owners.
Ollie Dog Food receives overwhelmingly positive feedback from customers, with many praising the quality of the food and the exceptional customer service. Reviewers frequently mention how much their dogs love the meals, highlighting successful transitions to Ollie's offerings and the variety provided.
The fast delivery and professional support are also noted, with several consumers appreciating the quick resolutions to any issues they encounter. However, there are some concerns regarding the shipping process, particularly with dry ice not being present upon delivery, which affects the food's freshness. Additionally, a few customers express that their dogs are not fond of all the vegetables included in the meals. Overall, Ollie Dog Food is well-regarded for its product quality and service, making it a popular choice among pet owners.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 4.7 | 81 |
| May 25 | 4.7 | 271 |
| Jun 25 | 4.6 | 250 |
| Jul 25 | 4.7 | 298 |
| Aug 25 | 4.5 | 100 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great customer service”
“I cancelled my very first order they apparently lost my cancellation email”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pet Food & Supplies.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.0 out of 5 (good) | +2% | 458 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | — | 100 | |
| 3.5 out of 5 (good) | 100 out of 100 | — | — | — | −28% | 100 | |
| 4.0 out of 5 (good) | 100 out of 100 | — | — | — | −23% | 100 |
Bottom line: Ollie Dog Food is #1 of 5 on overall rating in this group.
500 reviews of Ollie Dog Food. Filter by what matters to you.
Over a year ago
Great customer service. You will be satisfied no mater your situation.
Over a year ago
My dog loves olli! Easy transition and stress free delivery
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Great customer service. You will be satisfied no mater your situation.
Very fast resolution.
My dog loves olli! Easy transition and stress free delivery
Although I like the food and fast service, my dog doesn't like all the vegetables. Technically, dogs don't need all the vegetables. I've come to realize this from studying and reading about making my dogs food for the last 2 years. I like the convenience of it all. I just hope she starts to like it more.
1st box arrived via UPS all contents in box unthawed. Called and spoke to representative and was very nice, cordial, understanding and accommodating and got a replacement order set up. 2nd box arrived UPS same as initial box. Neither box was cold or the least bit cool. Called and spoke to another representative who was equally accommodating and placed another replacement order. This order should be arriving today but yet to receive it which was packed and ready to leave facility 08/04/25. Hopefully, this box will be frozen on arrival. Please consider better packaging to maintain temperature. Thank You. Update on package: Just received my replacement order and was very excited when I opened the box to find the food still frozen and still some dry ice. Very pleased with this shipment and feel very comfortable now being able to serve my pub. Looking forward to introducing the food to my four legged baby. Thank you Ollie for your replacement and your value for customer satisfaction.
Mia is a very picky eater. She requires variety and Ollie had supplied just that perfectly. Mia is finally eating regularly and very satified (which makes me very happy).
Very understanding and patient representative I spoke with.
Very professional and quick responses. Thank you!!!
The Dry Ice is always non existant by the time I get my delivery
Excellent delivery experience, delicious contents, perfect size packaging. Ollies is easy to open - no scissors needed! Content easily served and Charlie loves the food!
Just want them to ring the doorbell. Everything else was great. Your packaging your box everything else. We love the food, and I’m happy.
My dog loves this food. She never used to eat her kibble and now she eats until her bowl is clean.
The food is great! Lucy really scarfs it down! I just wish the shipping was a bit better coming from Portland it would take less time to reach us. The dry ice is always empty.
Been using Ollie’s for almost a year now. Every order is just flawlessly made! From an easy & seamless online experience to super quick delivery! I ordered it on Saturday & received the food on Wednesday! How crazy is that?? Ollie has never disappointed with the food, treats or supplements. My pup loves it! You can tell they put their heart & soul into each customer!
My dog and my sons dog love each of the various types of Ollie mixes.
💕 You guy's at my Ollie .com
My pup totally loves his food. I love that he loves the food. He also likes the probiotics. He’s kinda picky and with these chews he’s not!
Ollie Dog Food is a subscription-based service that specializes in delivering fresh, human-grade dog food directly to customers' homes. The company focuses on providing healthy meal options made from real ingredients, including meat, fruits, and vegetables, tailored to meet the unique nutritional needs of dogs. Developed by veterinary nutritionists, Ollie's recipes are designed to be complete and balanced, ensuring that dogs receive the essential nutrients they require for optimal health. Targeting dog owners who prioritize their pets' nutrition, Ollie offers customized meal plans based on individual dog profiles. Customers can easily manage their subscriptions through the company's app, which also provides access to vet support and health tracking features. With a commitment to quality and convenience, Ollie aims to enhance the well-being of dogs while simplifying the feeding process for their owners.
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