Mystery Kits is an online retailer specializing in mystery football shirts, offering a unique shopping experience for football enthusiasts. The company provides a range of mystery boxes that include authentic football shirts from clubs around the world, catering to both adults and children. Customers can purchase mystery kits at varying price points, with options for men, women, and kids, making it easy to find exciting additions to their football shirt collections. Targeting avid football fans and collectors, Mystery Kits aims to deliver an element of surprise and excitement with each order. By offering a selection of surprise football shirts, the company appeals to those looking to discover new clubs and styles. With worldwide shipping available, Mystery Kits ensures that customers can enjoy the thrill of unboxing a mystery football shirt regardless of their location.
Mystery Kits receives a mixed reception from customers, with many expressing frustration over poor communication and unfulfilled orders. Numerous reviewers report that they either did not receive their kits or faced significant delays, leading to claims of the company being a scam.
Complaints about customer service are prevalent, with many stating that their emails go unanswered, and refunds are difficult to obtain. However, some customers do mention that when issues are addressed, the quality of the shirts received is satisfactory, and there are instances of prompt resolution for size-related problems. Despite a few positive experiences, the overwhelming sentiment highlights a lack of reliability and support. Overall, the sentiment leans negative, with many advising potential customers to avoid the company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 999 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.6 | 12 |
| Oct 24 | 2.3 | 13 |
| Nov 24 | 2.3 | 29 |
| Dec 24 | 1.1 | 16 |
| Jan 25 | 1.1 | 26 |
| Feb 25 | 1.0 | 25 |
| Mar 25 | 1.5 | 15 |
| Apr 25 | 1.0 | 7 |
| May 25 | 1.0 | 5 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 1.3 | 6 |
| Aug 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“No problems with delivery”
“With shocking customer care”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 100 out of 100 | 2.9 out of 5 (fair) | 2.5 out of 5 (poor) | 3.3 out of 5 (fair) | −23% | 999 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | — | 2.7 out of 5 (poor) | — | −20% | 100 |
Bottom line: Mystery Kits is #3 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.5).
500 reviews of Mystery Kits. Filter by what matters to you.
Over a year ago
DO NOT USE THESE CONMEN!! The chances of you receiving what you ordered are very slim. My son's birthday present never arrived and they will not respond to any emails!!
Over a year ago
No item received, no response to emails. Absolute scam.
Over a year ago
Absolute scam. Ordered 2 kits none arrived. Emailed no contact back. How Facebook and others let these advertise and they are scamming people
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Polarized pattern: few middle ratings. 48% of recent reviews are 4–5★ and 49% are 1–2★.
Just horrible. Ordered 2 kits in may. Now, august 8th i received 1 shirt. Been trying to contact them to Get my order refunded, but they refuse to answer. On top of that, they tease you by sending ads on mail. Scum of the Earth, stay away from there folks!
DO NOT USE THESE CONMEN!! The chances of you receiving what you ordered are very slim. My son's birthday present never arrived and they will not respond to any emails!!
No item received, no response to emails. Absolute scam.
Absolute scam. Ordered 2 kits none arrived. Emailed no contact back. How Facebook and others let these advertise and they are scamming people
Do not ever use this company. They only have the same strip and send it out. They don't have a phone number as the owner is a coward. Every other mystery strips company are legitimate. This company is a scam. Hope they go bust
Worst company I have ever used. Kits ordered one month ago, 0 help 0 information. No kits.
Item never received have tried contacting several times received one email asking for confirmation of my order then nothing I wouldn’t bother
After writing a poor review of mystery kits. (They sent the wrong size). I was contacted the next day and my issue regarding the wrong size kit has been dealt with. Although the mistake was there's I still have to pay the shipping costs. I will update the review further once the shirt arrives.
I ordered 6 kits for my son's friend for christmas presents. Never got the kits, never got reply from them and had to claim refund from the credit card company. The credit card company got fake confirmation that someone at our home had received the shipment. Absolute joke and scam!
Item too small, slow to come back to me. After three chases they acknowledged they would process a change of shirt but then have ignored all subsequent emails since. Avoid
This has to be the biggest scam company there is. 9’of us ordered from here for a poker night we do once a month… 5 of us got exactly the same kit! Some moody Moroccan team nobody has heard of! Never again! Piss takers
`We let our customers do the talking` quote from their company description. Well, with a 2.4 rating (only propped up by surely fake reviews) you better believe it. or should that be writing - as talking is not possible... ...Try and call them for help. oh yeah, there is no phone number at all. dont expect a reply to your email either. All i can suggest is to go to Trading Standards and you can ask them to get involved on your behalf. This is the sole Director of this terrible shameful business. BADI, Hamid Esam Correspondence address 61 Central Avenue, West Molesey, Surrey, United Kingdom, KT8 2RF
Ordered three kits and specified not uk but European. First kit I open was from Thailand. I emailed them telling them their mistake, to rectify they expect me to post wring kit back at my expense and then pay for new kit to be posted again at my expense. Sorry but if you make the mistake it’s on you not me to pay to put it right. Now they don’t respond to any emails - would not use again
Just saw this on the BBC The one show. Lots of people unhappy with this site. Some have waited a year without success for a refund. Lots of goods arriving damaged. With shocking customer care. I won't be using this site.
Have an ongoing dispute for around 7 months now. Ordered a 14-15 child's size back in November 2024. MysteryKits sent a size 12 children's. They agreed this could be sent back, which was done by me and acknowledged as received on their side. Now, some 7 months later, they have stopped all contact, no longer respond to emails, and haven't sent a replacement or reimbursed the funds we are out of pocket for. Absolute scam and a waste of a Christmas present. Clearly some kind of corrupt, underhand tactics to pocket the money and essentially steal. Crazy that companies in the industry aren't more heavily regulated.
I asked for no kits from the UK and ended up getting a Glasgow Rangers kit and also an Aston Villa kit, customer support is none existent.
Ordered a kids shirt. Took a month to arrive... Returned and paid for a new one to be sent. They were helpfull at first but now, they aren't answering any emails. DO NOT ORDER from this business.
I don't know how this company continues to trade! Ordered almost a month ago now. Delivery was estimated 2-5 days and no sign of any of the 3 shirts I ordered amounting to £118. No response to emails and no update from the tracking reference
Ordered the item paying nearly 40pounds including about 6pounds postage stating 3 to 5 day tracked delivery. No sign of item being dispatched and no response from customer services apart from on one occasion when I queried if this was a scam. They asked for my order details and then another string of no responses despite chasing multiple times and no parcel. Eventually after a month of this I told them I was going to report them and that I wanted a refund. A refund wasn't issued but had a response stating they had suddenly found my parcel and there was a delay on the couriers side. I emailed back again reiterating I wanted a refund and emailed multiple times since with no response. When the parcel arrived it was dated around the time that the email had been sent staying that they had found it... still unable to get a response for a refund. Avoid this company at all costs
AVOID!!! unfortunately I listened to my mother in law, without reading the reviews!! This has to be the worst company that I’ve ever dealt with. I ordered a kit for my nieces Birthday which was on 4th March, I specifically specified who to AVOID! And yes I got a team I’d asked to avoid. I emailed Mystery kits at 8.20 on 4/3/25 and it still isn’t sorted as of today! Replies to emails take forever, I actually think I’m talking to a computer. It has cost me so much money, the original payment, the cost to send it back, and the cost to resend it out. THIS DREADFUL COMPANY NEVER EVEN WAVERED THE RE DELIVERY COST as goodwill, as like I said it was a team of asked to avoid!! Please be aware of how bad this company is, I’d rate as a zero if I could. This is the first ever review I’ve written, as I’m a businesswoman myself, and do not like reviews. But Mystery Kits have had plenty of time to rectify this since 4th March, however here we are over 5 weeks later, and my niece is still upset she has no Birthday Present. All I can say is READ the bad reviews, as I’m not the only one!! AVOID AVOID AVOID.
Mystery Kits is an online retailer specializing in mystery football shirts, offering a unique shopping experience for football enthusiasts. The company provides a range of mystery boxes that include authentic football shirts from clubs around the world, catering to both adults and children. Customers can purchase mystery kits at varying price points, with options for men, women, and kids, making it easy to find exciting additions to their football shirt collections. Targeting avid football fans and collectors, Mystery Kits aims to deliver an element of surprise and excitement with each order. By offering a selection of surprise football shirts, the company appeals to those looking to discover new clubs and styles. With worldwide shipping available, Mystery Kits ensures that customers can enjoy the thrill of unboxing a mystery football shirt regardless of their location.
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