better than i thought it'd be
better than i thought it'd be. pleasant surprise all around. nice one.

The Neat Company specializes in providing comprehensive scanner and document management solutions designed to streamline the handling of financial documents for individuals and businesses alike. With a focus on simplifying the process of scanning, storing, and managing receipts, invoices, and other critical financial records, The Neat Company's offerings cater to those seeking an efficient way to convert physical paperwork into organized, digital formats. Their products, including document management scanners and a versatile document management app, leverage OCR technology to accurately extract data from scanned documents, reducing the need for manual data entry and enhancing productivity. Targeting a broad audience ranging from small business owners to individual users aiming to declutter their financial paperwork, The Neat Company offers tools that support better finance management and reporting. Customers are provided with options to quickly upload and track receipts, bank statements, and documents through multiple channels, including mobile apps and email integration. This emphasis on accessibility and convenience positions The Neat Company as a valuable resource for those looking to transition to a paperless environment, ensuring secure storage and easy retrieval of important financial information.
The Neat Company receives overwhelmingly positive feedback, with many reviewers praising the helpfulness and expertise of staff like Liza and Gabriel. Customers frequently highlight the effective and reliable service, noting that the products meet their needs and are reasonably priced.
Reviewers appreciate the friendly interactions and the thorough support provided, especially for those who may not be tech-savvy. However, there are a few critical voices, with one customer describing a severe issue regarding access to their data, labeling it the "worst experience ever." Additionally, some consumers express confusion about pricing. Despite these isolated complaints, the majority of feedback reflects satisfaction with the service and product quality. Overall, The Neat Company is viewed positively by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 2 |
| Aug 24 | 5.0 | 3 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 3.0 | 1 |
| Mar 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Also I have listened to some zoom chats and are very helpful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 60 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | −1% | 1,000 |
Bottom line: The Neat Company is #1 of 5 on overall rating in this group.
60 reviews of The Neat Company. Filter by what matters to you.
Quick answers to the questions people ask most.
Pricing varies depending on the product and service you choose. Please visit www.neat.com for the most current pricing information or to contact customer service for a quote.
The Neat Company provides customer support through phone, email, and live chat. Visit our website for details on how to contact us.
Yes, The Neat Company has a return policy for products purchased directly from us. For specific terms and conditions, please refer to our website.
We offer a range of services including software solutions for data organization, cloud storage, and technical support for troubleshooting. Visit www.neat.com for more details.
The Neat Company prioritizes data security with encryption and secure cloud storage. For more information on our security practices, please visit our website.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Lisa was absolutely great in transferring my old files to the neat cloud and was very patient when I did not understand some items...Also I have listened to some zoom chats and are very helpful......I have actually used Neat for over 20years and am now transitioning to their new software.
Steven quickly noticed that I was struggling, and he suggested that he have access to my computer to help navigate in the program. He was most helpful by understanding my visual approach to learning. He mentored me by accessing my computer to make it so easy to follow him as he gave me a wonderful tour of the program. Great work, Steven! A pleasure to work with you!
Thank you for saving my 2023 receipts
Liza on the CHAT line I connected with twice for getting my program and scanner updated. Both visits she was very helpful. She accessed my computer remotely and was able to delete and install programs needed. I have been a NEAT user since 2008 and started with the hand held scanner prior getting DESK TOP scanner. I do several expense reports and invoicing a year in my accounting/event services businesses. Average scanning 25-50 receipts per report. So glad my issue was resolved quickly and minimum down time. Thank you Liza!
Liz was very knowledgeable in the Neat application and very pleasant to interact with during the call. I was very pleased with her assistance. Brian Currie
The technical aid was helpful and understanding, offering suggestions on how to efficiently perform my task for which I was seeking assistance.
Liza has worked tirelessly to mitigate files from my old NEAT into the CLOUD. Was always there to help when I needed her. Taught me how to move files from my computer into the cloud. Very satisfied with her for everything she did for me.
The Neat Company specializes in providing comprehensive scanner and document management solutions designed to streamline the handling of financial documents for individuals and businesses alike. With a focus on simplifying the process of scanning, storing, and managing receipts, invoices, and other critical financial records, The Neat Company's offerings cater to those seeking an efficient way to convert physical paperwork into organized, digital formats. Their products, including document management scanners and a versatile document management app, leverage OCR technology to accurately extract data from scanned documents, reducing the need for manual data entry and enhancing productivity. Targeting a broad audience ranging from small business owners to individual users aiming to declutter their financial paperwork, The Neat Company offers tools that support better finance management and reporting. Customers are provided with options to quickly upload and track receipts, bank statements, and documents through multiple channels, including mobile apps and email integration. This emphasis on accessibility and convenience positions The Neat Company as a valuable resource for those looking to transition to a paperless environment, ensuring secure storage and easy retrieval of important financial information.
This profile hasn't been claimed by the business owner.