The final document didn't show and the…
The final document didn't show and the email asking for help and clarification has never been answered.
CrowdTrust is a user-driven review platform that enables consumers to share and read feedback about various products and services. The platform focuses on providing a transparent space for customers to express their experiences, helping potential buyers make informed decisions. By allowing users to post reviews and ratings, CrowdTrust aims to foster trust and accountability among businesses and consumers alike. The company caters to a wide range of industries, from retail to hospitality, attracting businesses that seek to enhance their online reputation through authentic customer feedback. By leveraging user-generated content, CrowdTrust supports companies in understanding consumer sentiment and improving their services. With its commitment to promoting honest reviews, the platform serves as a valuable resource for both consumers looking for reliable recommendations and businesses aiming to build credibility in an increasingly competitive marketplace.
Now Test receives a generally positive reception from customers, with many praising the ease of use and quick service. Reviewers highlight the straightforward process of ordering tests, receiving kits promptly, and obtaining results in a timely manner.
The affordability of the test kits is also noted, with some mentioning significant savings compared to competitors. However, there are critical concerns regarding customer service, particularly related to the failure to generate certificates alongside test results and unresponsive support when issues arise. Some users express frustration over not receiving necessary documentation after their tests. Despite these complaints, the majority of feedback reflects satisfaction with the product quality and overall service. Overall, Now Test is viewed positively, though improvements in customer support are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 804 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2022.
| Month | Average | Reviews |
|---|---|---|
| May 21 | 2.2 | 18 |
| Jun 21 | 1.8 | 12 |
| Jul 21 | 3.0 | 6 |
| Aug 21 | 3.9 | 7 |
| Sep 21 | 1.0 | 2 |
| Oct 21 | 1.0 | 1 |
| Nov 21 | 4.5 | 193 |
| Dec 21 | 4.3 | 37 |
| Jan 22 | 4.3 | 81 |
| Feb 22 | 4.4 | 339 |
| Mar 22 | 2.3 | 3 |
| Apr 22 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“In some places Covid Self test kit costs around £15, how ever the kits which I got it from Now Test was for £5, its e...”
“Also it seems that this company doesn’t sell tests anymore; my guess is their platform (and customer service) will st...”
500 reviews of Now Test. Filter by what matters to you.
The final document didn't show and the email asking for help and clarification has never been answered.
Certificate was not generated alongside my test results. Also it seems that this company doesn’t sell tests anymore; my guess is their platform (and customer service) will steadily decline from here. Just another company trying to make a quick buck from the pandemic.
I was not able to receive a certificate!! Unacceptable
Already more than 4 hours since I uploaded my husband’s test picture and still no result. Not the first time I use this company but today I had so many issues with testing! And still my certificate is impossible to open and download. Support is quite now for my emails. We have flight early morning and it’s super nervous.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Some written instructions with the test would have made the whole process clearer. Other providers have included instructions in the pack. And not everyone is comfortable swapping between email, apps and websites on a mobile phone. Once an error is made, there is no obvious provision to clear the form and start again, just a sign saying error. Not helpful!
I found the testing and uploading process very confusing and stressing. I could not finalize the upload process because the ‘waiting for result’ page got stuck and went nowhere. Therefore, I don’t know whether you received or not my test which was negative anyway. Your system really need attention for improvement.
Ordene mi test segundo dia junto con mi familia , el de mis hijas llego pero nunca el mio, despues de un intercambio de emials donde parecia que si me llegaria, nunca me llego, tuve que regresar a espana con el riezgo de que me pidieran el test y tal vez no me dejaran volar de regreso a espana por suerte nadie me pregunto por el,, entre mi familia yo fui el 30 porciento,,,tu quieres tomar el riezgo de ser ese 30 por ciento ??? entonces contrata este servicio Wilson Machado
The kit arrived with no instructions on how to upload my results. Now it’s an email battle to do that and try to explain how I’ve arrived and I’m not departing UK. Upload is late and no idea if that will have any consequences yet. Poor service and expensive.
The website did not accept my password and username when l arrived to England though we tried from 4 different devices, also tried changing password at least a dozen times. And of course when l tried to register again it said l am already registered, perfect trap of 22. If l didn't have someone helping me with an UK registered Iphone, l would not have been able to register my mandatory test after arrival. Not a good service at all.
I made a mistake on the test so I emailed you on the same day. You did not respond immediately so, knowing the gravity of the situation, I ordered a new test and paid again. Then you advised me that my mistake wouldn't matter and you sent me a negative test certificate. I immediately asked to you to cancel the second test as it was now not required. Had you responded to my query the same day I would not have needed to order and pay for a second test. I have asked for a refund but you have refused to give it.
DONT USE THIS COMPANY. Test didn’t arrive. They said it would arrive following day, it didn’t. Waited in all day. Then after paying for 24hrs delivery it will apparently (suppose to arrive this Tuesday, or so they say) arrive 5 days later. My 80 year old mother is in a panic because of this awful company and not receiving the two day test when it was paid for. It also was more expensive than others.
I ordered test kit on the 31st January from India, got confirmation that kit is on it's way, come the 4th February when I had to do 2 day latral flow test not kit has arrived, I chased nowtest and they apologised, no good to me as now I have not done the 2 day return test, I have informed nowtest that any problems in regards to the test I well be directeding them there way, so be careful when you choose NOWTEST waste of space diffently not reliable stay away.
When I ordered it I assumed the price would be as advertised on the Gov website e g £6.00 (£5.90 in fact). And when When I checked out that is what the NOW website said .....until the very last page when you are asked to click on confirm order when suddenly it became £17. And this was a test at home kit, same brand as used by the NHS. What a devious and unethical way of ripping people off. I shall warn others not to book w this company.
CrowdTrust is a user-driven review platform that enables consumers to share and read feedback about various products and services. The platform focuses on providing a transparent space for customers to express their experiences, helping potential buyers make informed decisions. By allowing users to post reviews and ratings, CrowdTrust aims to foster trust and accountability among businesses and consumers alike. The company caters to a wide range of industries, from retail to hospitality, attracting businesses that seek to enhance their online reputation through authentic customer feedback. By leveraging user-generated content, CrowdTrust supports companies in understanding consumer sentiment and improving their services. With its commitment to promoting honest reviews, the platform serves as a valuable resource for both consumers looking for reliable recommendations and businesses aiming to build credibility in an increasingly competitive marketplace.
This profile hasn't been claimed by the business owner.