The final document didn't show and the…
The final document didn't show and the email asking for help and clarification has never been answered.
CrowdTrust is a user-driven review platform that enables consumers to share and read feedback about various products and services. The platform focuses on providing a transparent space for customers to express their experiences, helping potential buyers make informed decisions. By allowing users to post reviews and ratings, CrowdTrust aims to foster trust and accountability among businesses and consumers alike. The company caters to a wide range of industries, from retail to hospitality, attracting businesses that seek to enhance their online reputation through authentic customer feedback. By leveraging user-generated content, CrowdTrust supports companies in understanding consumer sentiment and improving their services. With its commitment to promoting honest reviews, the platform serves as a valuable resource for both consumers looking for reliable recommendations and businesses aiming to build credibility in an increasingly competitive marketplace.
Now Test receives a generally positive reception from customers, with many praising the ease of use and quick service. Reviewers highlight the straightforward process of ordering tests, receiving kits promptly, and obtaining results in a timely manner.
The affordability of the test kits is also noted, with some mentioning significant savings compared to competitors. However, there are critical concerns regarding customer service, particularly related to the failure to generate certificates alongside test results and unresponsive support when issues arise. Some users express frustration over not receiving necessary documentation after their tests. Despite these complaints, the majority of feedback reflects satisfaction with the product quality and overall service. Overall, Now Test is viewed positively, though improvements in customer support are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 804 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2022.
| Month | Average | Reviews |
|---|---|---|
| May 21 | 2.2 | 18 |
| Jun 21 | 1.8 | 12 |
| Jul 21 | 3.0 | 6 |
| Aug 21 | 3.9 | 7 |
| Sep 21 | 1.0 | 2 |
| Oct 21 | 1.0 | 1 |
| Nov 21 | 4.5 | 193 |
| Dec 21 | 4.3 | 37 |
| Jan 22 | 4.3 | 81 |
| Feb 22 | 4.4 | 339 |
| Mar 22 | 2.3 | 3 |
| Apr 22 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“In some places Covid Self test kit costs around £15, how ever the kits which I got it from Now Test was for £5, its e...”
“Also it seems that this company doesn’t sell tests anymore; my guess is their platform (and customer service) will st...”
500 reviews of Now Test. Filter by what matters to you.
Over a year ago
The final document didn't show and the email asking for help and clarification has never been answered.
Over a year ago
I was not able to receive a certificate!! Unacceptable
Over a year ago
In some places Covid Self test kit costs around £15, how ever the kits which I got it from Now Test was for £5, its easy to use and with self explanatory instructions.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The final document didn't show and the email asking for help and clarification has never been answered.
Certificate was not generated alongside my test results. Also it seems that this company doesn’t sell tests anymore; my guess is their platform (and customer service) will steadily decline from here. Just another company trying to make a quick buck from the pandemic.
I was not able to receive a certificate!! Unacceptable
In some places Covid Self test kit costs around £15, how ever the kits which I got it from Now Test was for £5, its easy to use and with self explanatory instructions.
It's all ok, but I don't understand why I have to send a photo of my face , that's not a proof that I did the test on myself .
A Very straightforward and reliable way to test using NowTest
The test arrived on time, the registration was easy to do and the results were also on time.
Test kit received promptly. Instructions for use clear.
It’s easy to apply and get it delivered at home and also easy to upload test and get results fast.
The instructions were clear and easy to follow.
Great service,
Easy to order online, recieved reference no. once you have paid and completed your details. Test easy to carry out and results recieved back quickly
Simple quick and easy to upload results
The overall process was very clear and the team let me know of any updates regarding delivery and progress on results. With the fit to fly test certificate, the certificate wasnt attached on the app and I had to email customer support. At which point they responded with the certificate and in a timely manner.
Quick service
CrowdTrust is a user-driven review platform that enables consumers to share and read feedback about various products and services. The platform focuses on providing a transparent space for customers to express their experiences, helping potential buyers make informed decisions. By allowing users to post reviews and ratings, CrowdTrust aims to foster trust and accountability among businesses and consumers alike. The company caters to a wide range of industries, from retail to hospitality, attracting businesses that seek to enhance their online reputation through authentic customer feedback. By leveraging user-generated content, CrowdTrust supports companies in understanding consumer sentiment and improving their services. With its commitment to promoting honest reviews, the platform serves as a valuable resource for both consumers looking for reliable recommendations and businesses aiming to build credibility in an increasingly competitive marketplace.
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