It's not user friendly
It's not user friendly
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Now Test receives a generally positive reception from customers, with many praising the ease of use and quick service. Reviewers highlight the straightforward process of ordering tests, receiving kits promptly, and obtaining results in a timely manner.
The affordability of the test kits is also noted, with some mentioning significant savings compared to competitors. However, there are critical concerns regarding customer service, particularly related to the failure to generate certificates alongside test results and unresponsive support when issues arise. Some users express frustration over not receiving necessary documentation after their tests. Despite these complaints, the majority of feedback reflects satisfaction with the product quality and overall service. Overall, Now Test is viewed positively, though improvements in customer support are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 804 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2022.
| Month | Average | Reviews |
|---|---|---|
| May 21 | 2.2 | 18 |
| Jun 21 | 1.8 | 12 |
| Jul 21 | 3.0 | 6 |
| Aug 21 | 3.9 | 7 |
| Sep 21 | 1.0 | 2 |
| Oct 21 | 1.0 | 1 |
| Nov 21 | 4.5 | 193 |
| Dec 21 | 4.3 | 37 |
| Jan 22 | 4.3 | 81 |
| Feb 22 | 4.4 | 339 |
| Mar 22 | 2.3 | 3 |
| Apr 22 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“In some places Covid Self test kit costs around £15, how ever the kits which I got it from Now Test was for £5, its e...”
“Also it seems that this company doesn’t sell tests anymore; my guess is their platform (and customer service) will st...”
500 reviews of Now Test. Filter by what matters to you.
My day 2 test arrived on day 3. The rest of the test experience was really good.
I was sent two tests, but confirmation on one email address. Therefore when my wife tried to take the test, it gave her my results.
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I found it exasperating as I did those locator forms and I know I am not alone in that. We were abroad om holiday and people were becoming very anxious as some were not au fait with the computer world & even those who were, were baffled going back and forth for documents etc. The Now test was just another extenstion of that stress on our return and I was sorely tempted to simply ignore it - which I did not do of course. There was also a considerable choice of companies and rules for those were entirely different for each company use. We understand that we live in unprecedented times but in all honesty that company could not forward their database with the information they would hold and results is eye watering. The public are not employees of those companys but that is exactly how we have been treated. Sorry but its how I feel, simply used to collect data for you while you count your coins!
Organising the test was easy and was executed well. Instructions on reporting and taking the test was poor. Especially as you relied on people downloading your app - not everyone either wants to do that, or has a phone with the capacity to do it. I preferred to use my computer to upload photos, but again, you made many assumptions concerning using QR codes and ways to use your phone, rather than using photos. So I felt lost and unsupported having to do it in perhaps an old-fashioned way. However, I did receive an email back from your support quickly which helped.
I have ordered the test kit as a next day delivery service. But it didn’t arrive in well time. Than I have to chase up with customer service but they respond me that something wrong has happened with the system. I have ordered test kit as a next day delivery on 30 Jan 22 but I have only received on 2 Feb 22 after 3 days. If I didn’t chase up it will not arrived today.
We struggled to get two tests. We had to order separately on different email accounts, so it was very longwinding. When the tests were received the instructions were very misleading.
This is the same as a LFT test that I have been doing every 3 days. To charge someone £17.50 to fit in with the protocol 2 day test set by the government is stupid, why not use the PCR process where you can be photographed and watched by an impartial member of the volunteers to ensure you are not making a false test.
CrowdTrust is a user-driven review platform that enables consumers to share and read feedback about various products and services. The platform focuses on providing a transparent space for customers to express their experiences, helping potential buyers make informed decisions. By allowing users to post reviews and ratings, CrowdTrust aims to foster trust and accountability among businesses and consumers alike. The company caters to a wide range of industries, from retail to hospitality, attracting businesses that seek to enhance their online reputation through authentic customer feedback. By leveraging user-generated content, CrowdTrust supports companies in understanding consumer sentiment and improving their services. With its commitment to promoting honest reviews, the platform serves as a valuable resource for both consumers looking for reliable recommendations and businesses aiming to build credibility in an increasingly competitive marketplace.
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