Mediocre service.
Mediocre service.
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Now Test receives a generally positive reception from customers, with many praising the ease of use and quick service. Reviewers highlight the straightforward process of ordering tests, receiving kits promptly, and obtaining results in a timely manner.
The affordability of the test kits is also noted, with some mentioning significant savings compared to competitors. However, there are critical concerns regarding customer service, particularly related to the failure to generate certificates alongside test results and unresponsive support when issues arise. Some users express frustration over not receiving necessary documentation after their tests. Despite these complaints, the majority of feedback reflects satisfaction with the product quality and overall service. Overall, Now Test is viewed positively, though improvements in customer support are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 804 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2022.
| Month | Average | Reviews |
|---|---|---|
| May 21 | 2.2 | 18 |
| Jun 21 | 1.8 | 12 |
| Jul 21 | 3.0 | 6 |
| Aug 21 | 3.9 | 7 |
| Sep 21 | 1.0 | 2 |
| Oct 21 | 1.0 | 1 |
| Nov 21 | 4.5 | 193 |
| Dec 21 | 4.3 | 37 |
| Jan 22 | 4.3 | 81 |
| Feb 22 | 4.4 | 339 |
| Mar 22 | 2.3 | 3 |
| Apr 22 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“In some places Covid Self test kit costs around £15, how ever the kits which I got it from Now Test was for £5, its e...”
“Also it seems that this company doesn’t sell tests anymore; my guess is their platform (and customer service) will st...”
500 reviews of Now Test. Filter by what matters to you.
Mediocre service.
The test process is very easy but seems like a total waste of money for what it is…The package also arrived 2 days late.
I don’t like that you can speak to anyone with questions. Best you can do is email someone and then they tell you to watch your video.
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All ok apart from the app, it’s rubbish!
Arrived on time - easy to follow instructions Cost was advertised at £5 but was charged £17 !
There were no instructions to take a photo of the unused test first so I did the test first before knowing what I had to do. Luckily it accepted my photo of the box instead of the test but it would be good to include some instructions of what they need you to do.
I found the instructions to return test results complicated and slightly ambiguous. I couldn't have done it on my own.
Customer service not very helpful
Respectable.
Test arrived on time, but the 'app' is just a poorly designed website with bad functionality. I couldn't get it to work on mobile, their preferred method for uploading your test. Their instructions and comms are also poor, with few confirmations given throughout the process of uploading results. I still can't see my certificate despite receiving an email saying it's ready. It seems like a website that has been mocked up in 5 mins on Wordpress with little regard to actually providing a satisfactory user experience. Glad I only paid a fiver and that there is next to no chance of anyone from this government actually following up on this.
It all worked OK eventually
Would have been excellent except a couple of areas let the service down a little. Firstly when filling in the forms when requesting the service some of the descriptions need to be clearer as to what is requested e.g. Passport with no description as to whether nationality is what is being requested or the passport number, the latter is what is being requested and if you make a mistake you cant correct it yourself. Lastly when doing the actual COVID test at home I could not use my phone to upload pictures for some reason and had to use my laptop camera. The user guide says to use their App but there is is no Now Test App to download, they mean just login and run through the steps online, this was a little confusing. Having said the above I have to highlight that the customer support was excellent and very helpful. All in all a very good service if it wasnt for a couple of frustrating issues
Nothing special and another company making money out of us through covid. Already had tests at home that could have been used but made to pay. Then they pester you to give them a review, well here goes.
The test instructions with the kit do not include the need to take a picture of the unused test before you take it.
Overall experience is not as slick as other tests I have used when traveling. There is no app and everything is web based and not time driven unlike other site experiences. Customer services was great thought and Reshma was extremely helpful
Requested test from lanzarote. All OK filling in the form. Needed confirmation booking number to complete locator form. No email in inbox or spam, sent email to customer services info requesting the confirmation email. Not heard anything 5 hours and it's a tight time frame to complete locator form, I ended up requesting a test from another company. I then received the link from NOW and ended up with two booking numbers. Money already taken.
CrowdTrust is a user-driven review platform that enables consumers to share and read feedback about various products and services. The platform focuses on providing a transparent space for customers to express their experiences, helping potential buyers make informed decisions. By allowing users to post reviews and ratings, CrowdTrust aims to foster trust and accountability among businesses and consumers alike. The company caters to a wide range of industries, from retail to hospitality, attracting businesses that seek to enhance their online reputation through authentic customer feedback. By leveraging user-generated content, CrowdTrust supports companies in understanding consumer sentiment and improving their services. With its commitment to promoting honest reviews, the platform serves as a valuable resource for both consumers looking for reliable recommendations and businesses aiming to build credibility in an increasingly competitive marketplace.
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