Customers service is like no other
Customers service is like no other. Loved my top and tights look amazing. Highly recommend.

Oner Active UK Ltd is a sportswear brand focused on providing high-quality activewear specifically designed for women. Founded by fitness influencer Krissy Cela, the company aims to empower women by offering a range of stylish and functional athletic clothing that supports their active lifestyles. Oner Active features a variety of products, including leggings, sports bras, and workout tops, tailored to meet the needs of women who prioritize performance and aesthetics in their fitness apparel. The target market for Oner Active includes women of all ages who are looking for comfortable, durable, and fashionable activewear. By combining functionality with modern design, the company seeks to inspire confidence and motivation among its customers, encouraging them to embrace their strength and individuality. With a commitment to quality and style, Oner Active positions itself as a go-to choice for women seeking effective solutions for their fitness and active living needs.
Oner Active UK Ltd receives high praise for its exceptional customer service, with many reviewers highlighting the quick and helpful responses from staff like Grace and Jenny. Customers appreciate the stylish designs and fit of the activewear, often noting that the clothing boosts their confidence during workouts.
However, some consumers express disappointment regarding product quality, particularly with issues like thin fabric and damaged items upon arrival. A few reviewers mention their frustration with the lack of support for larger cup sizes in bras and dissatisfaction with the company's compensation policies. Despite these criticisms, the overall sentiment remains positive, with a significant majority of customers recommending Oner Active for its service and product offerings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 100 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.6 | 14 |
| Jun 25 | 4.5 | 78 |
| Jul 25 | 4.4 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“Customers service is like no other”
“The designs are pretty cool but the quality is terrible cheap”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Quality | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.5 out of 5 (good) | 4.7 out of 5 (good) | — | 100 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.5 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: Oner Active UK Ltd is #3 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 4.5).
100 reviews of Oner Active UK Ltd. Filter by what matters to you.
Customers service is like no other. Loved my top and tights look amazing. Highly recommend.
product fault but Grace in customer service was amazing and rectified it straight away.
I've ordered a few items before and have always had fantastic customer service. I recently asked for some information thinking there was an issue with the website and Isla responded quickly and super reassuringly though I had a minor query.
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Really great customer service. I’ve placed lots of orders with Oner and never really had any issues, however I just received an item that was mildly damaged (still wearable) and they issued me a full refund without me even having to send the item back. I only asked for a partial refund, so for them to offer the full refund was really a huge gesture of good faith and customer service. Really love this company and will continue to support them.
Oner Active is literally that girl when it comes to activewear! everything fits like a dream and hugs in all the right places. I feel sooo confident and cute every time I put on my sets The colors? Obsessed. The comfort? Immaculate.
I had an issue with one of my items and contacted Oner Active. Their customer service was amazing, super fast, kind, and helpful. They solved everything smoothly and even refunded me without needing to return the product.
Very quick response and a very helpful lady (Grace) and was all sorted very quickly for me. Thank you
I had a question about a product and Grace helped me really fast like the reply and solution was quick.
I had a problem with not receiving my points on my first order, Millie helped me to get them in less than a day!! The costumer service was really helpful and fast, one of the best actually!
I recently received my order and loved the design and colour did note that the material of the top was quite thin (especially considering the price) and probably wouldn't last very long. After a couple of wears, a hole appeared. I reached out to the support team and they responded so quick and resolved the issue, providing a full refund, so 5 stars for excellent customer service. The gym gear is super comfy, especially the SoftMotion shorts and I enjoy wearing them but the tops won't last many washes.
I've already made four purchases from oneractive and all of them went very well. The products are incredible, it's my favourite training clothing brand without a doubt. Whenever I've needed a question clarified, they've always been quick and attentive to respond. Of particular note is ‘Grace’ who helped me in less than 2 minutes with my last purchase. The prices are getting higher, but the quality and context justifies it, plus they usually have sales and cheaper outlet products.
I recently received my order and loved it but it had a tare, I reached out to the support team and they responded so quick and resolved the issue. I am happy to be able to shop at oner active knowing that we aren’t just a customer we are family and that is what it felt like. They went and took my worry away!
I had problems with discoloration on a white sports bra. The support team responded to my email super quickly, and I was immediately refunded. Very easy to process. I own several items from this brand and have never had any problems before. It's just normal for it to happen sometimes.
The response was super quick and they provided solutions for my problem ! Everything went smoothly !!
I always get help very quickly, and problems are resolved super quickly. Very friendly and pleasant communication. I've loved the clothes since day one.
I had an issue with my order as one of the items came damaged, the Oner customer support team responded very promptly to my email and gave me a refund for the item. I was really happy with how they handled it so quickly and made me feel taken care of. I’ll definitely feel confident ordering more from the brand in the future after this positive experience.
Seamless ordering and returns system xx
Oner Active UK Ltd is a sportswear brand focused on providing high-quality activewear specifically designed for women. Founded by fitness influencer Krissy Cela, the company aims to empower women by offering a range of stylish and functional athletic clothing that supports their active lifestyles. Oner Active features a variety of products, including leggings, sports bras, and workout tops, tailored to meet the needs of women who prioritize performance and aesthetics in their fitness apparel. The target market for Oner Active includes women of all ages who are looking for comfortable, durable, and fashionable activewear. By combining functionality with modern design, the company seeks to inspire confidence and motivation among its customers, encouraging them to embrace their strength and individuality. With a commitment to quality and style, Oner Active positions itself as a go-to choice for women seeking effective solutions for their fitness and active living needs.
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