Project Timber is a software-as-a-service platform that appears to focus on project management and workflow optimization solutions. The company likely provides cloud-based tools designed to help businesses streamline their operational processes and manage project timelines more effectively. As a SaaS offering, Project Timber would typically deliver its services through web-based applications accessible to users across different devices and locations.
Project Timber receives mixed feedback from customers, with many expressing dissatisfaction regarding product quality and customer service. Numerous reviewers report issues with their sheds, citing problems such as misaligned panels, flimsy materials, and missing parts, which lead to frustrating assembly experiences.
Complaints about poor communication from the company are common, with customers feeling abandoned after their purchases. However, some positive reviews highlight the quality of specific products, like summerhouses, and commend the helpfulness of staff members, particularly Marie, who has been noted for her prompt assistance in resolving issues. While the website is praised for its ease of use, the overall sentiment leans negative due to the prevalence of complaints about delivery and product integrity.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 60 | 100% | -0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 3.6 | 12 |
| Aug 25 | 3.0 | 17 |
| Sep 25 | 3.3 | 9 |
| Oct 25 | 2.6 | 10 |
| Nov 25 | 1.9 | 12 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Delivery was on time”
“The delivery never happened on the day it was meant to be, then I was parts missing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Software & SaaS.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.2 out of 5 (poor) | 2.5 out of 5 (poor) | — | 60 |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | — | — | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | — | −67% | 199 |
Bottom line: Project Timber is #4 of 5 on overall rating in this group. On quality, Remote Utilities scores higher (4.7 vs 2.2).
60 reviews of Project Timber. Filter by what matters to you.
Over a year ago
Amazing customer service! Andrew helped me with creating a voucher for a family I support. Quick replies, and it was all very straightforward. Thank you so much Andrew!
11 months ago
Absolutely would never recommend this company, not one panel lined up, the quality was absolutely shocking, and once I sent photos to customer service, well they did not help at all. Absolutely disgus... See more
Over a year ago
Wow what a 💩shed. Look good from a distance cheap wood nothing matches up flimsy roof the doors don’t even fit the door frame and not the most secure doors if they did fit. In the process of making... See more
Over a year ago
I booked a showroom visit with Project timber, having booked and confirmed they had on display what I was looking for I made the 4 hour round trip. Unfortunately the showroom didn't have on display wh... See more
Quick answers to the questions people ask most.
Project Timber is a cloud-based project management and collaboration software designed for teams of all sizes. It helps organizations streamline workflows, track progress, and manage resources efficiently through an intuitive web-based platform.
Project Timber offers three main pricing tiers: Starter ($9/user/month), Professional ($19/user/month), and Enterprise (custom pricing). All plans include a 14-day free trial with no credit card required.
Yes, we offer a 14-day free trial for all new users. You can access all features during the trial period without providing credit card information. Simply sign up on our website to get started immediately.
Our customer support team is available Monday through Friday, 9 AM to 6 PM EST via email and live chat. Enterprise customers receive priority support with extended hours and dedicated account management.
You can reach our support team through live chat on our website, email at support@projecttimber.com, or by submitting a ticket through your dashboard. We typically respond to inquiries within 2-4 hours during business hours.
Project Timber integrates with popular tools including Slack, Google Workspace, Microsoft 365, Jira, and GitHub. We also offer a REST API for custom integrations and regularly add new integration options based on user feedback.
Yes, we use enterprise-grade security with 256-bit SSL encryption and SOC 2 Type II compliance. Your data is automatically backed up daily across multiple secure data centers with 99.9% uptime guarantee.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 45% of recent reviews are 4–5★ and 48% are 1–2★.
Amazing customer service! Andrew helped me with creating a voucher for a family I support. Quick replies, and it was all very straightforward. Thank you so much Andrew!
Absolutely would never recommend this company, not one panel lined up, the quality was absolutely shocking, and once I sent photos to customer service, well they did not help at all. Absolutely disgusting service and craftsmanship is a joke more gaps than anything. Cost me so much more money to put everything right, and the director of the company does not even reply to emails or phone calls. The delivery never happened on the day it was meant to be, then I was parts missing.. absolute joke this company.
Wow what a 💩shed. Look good from a distance cheap wood nothing matches up flimsy roof the doors don’t even fit the door frame and not the most secure doors if they did fit. In the process of making the roof stronger and more stable and fitting a stronger door and frame Not worth the money no wonder they are always appears to be on sale
I booked a showroom visit with Project timber, having booked and confirmed they had on display what I was looking for I made the 4 hour round trip. Unfortunately the showroom didn't have on display what I was after. I was hoping to discuss and place my order the same day but I was informed my quotation would be supplied via email, this email never came. I chased this quote for two days with no one answering the phones. Following this I decided to read the reviews regarding this company and saw similar experiences. I made the decision to take my business elsewhere, do your research before investing in this company.
Great summerhouse, value for money, fantastic communication with staff, double glazed summerhouse so you can keep warm in Winter, rot proof and pressure treated,choice of extra thick timber, spacious, easy to put up: pieces slotted together nicely, altogether a great buy and highly recommended.
We brought a 16x10 clubhouse summerhouse. Delivery was on time. Everything was good. Only thing missing was window latches but was quickly resolved by a lady called Marie and was expedited Delivery. Easy to put up by us 2 women, instructions were clear and I would definitely purchase from them again.
Website easy to use. Decided on a delivery date but then had to change due to personal issues. Contacted Project Timber changed without any problems by putting it back a week and that's when things went wrong. The evening before, received an email to say shed would not be delivered as agreed due to not being able to get it on the lorry in time. Took numerous phone calls to make contact with Steven, who was absolutely useless, arranged for the next day delivery which was not convenient then said it would be delivered on a Saturday, agreed. Two hours later, sorry courier company do not work on a Saturday, agreed on the following Friday, no written confirmation received, I had to chase it up to ensure it was being delivered when they said it would. No one returns phone calls. Eventually it arrived. Some of the panels measurements are out and therefore making it difficult to line things, up, parts damaged and instructions not great. no follow up from anyone to ensure I was happy etc. Definitely would not recommend.
Following on from my previous review, I have now given up with this company. I eventually was offered £70 as compensation for all the hassle, poor quality product and materials, and ridiculous incompetence from customer services, different person almost every time, no-one quite knowing how to deal with it, one person apparently lost their job over it, I suspect that was about an email that was recalled before I read it but we'll never know. The offer was pitiful and rejected immediately, it was offensive and not what we were looking for. It was then raised to £100 with a request to remove my review, we'd had enough of flogging a dead horse by this time and were about to reject it and take it as a lesson. During this period we had a bit of a storm on 5th October and a large chunk of the roof felt was whipped off by the wind, (as I said before it was paper thin, the cheapest they could get away with) so I then had to purchase two rolls of roof felt which cost £80 so we accepted the £100 to pay for the felt and have now put the matter behind us and will never buy from them again. I have added new materials etc. now new felt and sealed and fixed the shed to be usable though I would think that all the fixing will void any warranty. I will NOT be removing the review as it is a true account of the horrendous chapter this has been and people should be able to see all reviews good and bad, not just the nice ones from friends and family.
Purchased a 12 x 6 pent shed in April, had to complain about the number of spit panels, cracks etc the company refused to send out replacements. Whilst assembling the shed panels didn’t match up had to customise to make them fit. Now we have had a drop of rain it would appear the rain water is seeping through the nail holes where the boards are nailed to the frame work. Save your money stay away from this company everything about the shed is cheap Jim watson
item was brought for my disabled daughtern for a sensory room, no screws , no handles or locks, agreed i would buy them and they would refund which they haven't, so it wouldnt be left in the rain as i paid for internal wall/insulations. On starting to build, we found no roof parts , no joists to support outside walls , and no door fittings to attach doors , all this while it being left in the elements for now 6 days . I paid extra to have it insulated , which isn't all weather as it like a thin plaster board , which is now all soaked through, and the internal walls you can see all the nail holes where the wet has got in and damaged the walls , was not sent in any protect wrapping to protect these internal walls. Apprently according to the customer service inside and out is all weather from the elements. One person delivered for huge wall panels so could not be monuverd safety by one so I had to help which isn't an issue but again a bit of a suprise. I have spent so much time on the phone and email , and there is no urgency. I told them not to send parts as I wanted to return it or a replacement. Apparently, it needs directors' approval to return and will need to be checked for missing parts and damage. said they would call me back multiple times and haven't, haven't refunded additional screw costs , said I would meet in the middle and that they could send me a whole new summer house , but apparently I would incur a charge for this even though I don't have a full house and the walls are ruined from the rain. Looking at reviews and speaking to other buyers people are still waiting over 5 weeks for refunds or parts ,or just a call back , the goods are ruined due to the amount of missing parts and rood missing, the warranty of the item would be null an void as it insist it needs to be treated within 2 weeks , how can that be done if you can't erect it. Please please check all reviews they have nearly as many 1 stars as 5 stars. I wish i had. I have had to get my bank involved and put in a dispute through consumer rights. They want me to keep it in the condition its in and let my disabled child play in a house , that has been soaked wet through for days and doesnt have all the parts to build it safetly.
Not happy with this company brought what I thought was a beautiful summer house. Arrived the date I wanted 5th September over half damaged. Communication was going well but then offered to replace damaged items nearly two months later still not arrived I asked for your company to come and collect due to this. Which was agreed. But then I had a delivery with the wrong parts needed to wrong address again emailed serval times no response tried to call no answer. Not happy with the service I am receiving still have broken summer house on my drive no way to be able to put it up and no response to my emails. It took me month to choose the right one for me and now I just wished I didn’t bother. Tried to call and no answer. This is not what I call a great company
Shed arrived a day early, not a bad thing. Panels were all different sizes and caused a bit of a headache when putting it together. Had to improvise in places. What should have been an easy job turned into something else. Now it’s up and with all the rain we’ve had some of the panels are wet inside, doors are sticking together and hard to close .
I visited their factory before purchasing and was pretty impressed to be honest. Their Sales guy Andy (now left) was great and gave us all the time we needed. We subsequently purchased a £4204 summerhouse and that’s where the good service ended. When delivered the summerhouse was damaged and I reported that to Nicole (now left) who promised faithfully that a replacement would arrive in two days. It never arrived even though I waited a week. No communication and so many promises to do better came to nothing. The build went ok but many panels were warped and two particularly were short by about 5cm so there’s a gap that I will need to fill. The metal supports for the roof buttresses were a joke, they were probably made out of tin cans and gave little to no support at all. Once it was built, we discovered that the window kit was missing. I called and it turned out that they were having problems with their supplier (not sure that was true) and it became clear that they knew they had supplied it with the kit missing and had failed to tell me. They promised it would arrive within 4 days and I went and bought hinges to make it watertight but there’s loads of stuff in the kit. Four days came and went and I complained, they offered £40 compensation and the £22 for the hinges I bought. I got £45.35 and God knows where that figure came from. The window kit arrived a few days ago, so about 3 weeks in total from the promised date. I’ve called all the numbers I have for sales, customer care and deliveries but no one is answering the phone so I’ve written a formal complaint to them and unsurprisingly I’ve received no response. I wouldn’t be surprised if more staff have left/been sacked. Be aware many staff are in China or elsewhere outside the UK even though you phone a U.K. number it’s re-routed. I’ve given up now, they’re an absolute shambles. Don’t buy for Gods sake.
My review is for Marie in customer service, I did have a slight issue with my order but she has been very helpful and friendly throughout. This is our 2nd project timber shed and would recommend to others
DON'T SEND MONEY TO PROJECT TIMBER. THEY ARE GOING UNDER. I have been struggling to get fixings sent for weeks.Today no one answering the phone except in the Philippines. I asked if they were going into liquidation as have worked in that area and got told yes.
Gave this 1 star because the system wouldn’t let me do zero stars. Shed deliver on time was about the only good thing! Fixing kit for windows and doors were missing spoke to the driver, he hadn’t loaded them and they weren’t with other bits, spoke to customer service, they said they’d get it to me straight away! 1 week numerous phone calls, emails, conversations with people apologising but still no fixing kit. That not even starting on the quality of a £2000 shed!
Despite bringing the delivery forwards at PT’s request, the order was only partially delivered, missing all fixings for windows and doors. This meant I had to rearrange the fitters at my own cost. I was told 3 times that the parts would be delivered in the coming days but each time nothing was delivered. I was told twice by customer care that someone would call me back day but no one ever does. To this date my workshop is sat in the rain awaiting the parts for it to be completed… Unless you enjoy being lied to and incurring extra costs, do NOT use this company.
Ordered on line. A good price, glad it’s made in the UK. Steven who works there was in contact through out the purchase and delivery. All arrived intact because the shed was packaged well and clearly looked after by their transport company they use. Cheers John
shed arrived with 2 broken panels, Nichole over the phone was very helpful and she made sure to help me with any issues, she also managed to send the replacements over night, unfortunately the replacement parts arrived broken but i just fixed it rather than complain again, multiple nails are shot in at the wrong angle and have either missed half or all of a batton, multiple pieces of cladding are cracked or damaged, none of the pieces are actually square to each other, whole shed arrived damp and warped, the bag of extras they sent for the windows and cladding for the gaps are just wrong i only have 3 out of 4 for multiple pieces and i have extras for parts i don't need, spent 1300 for what looked like a good shed but it wasn't up to standard
Where do I start? I am well disappointed with the quality and craftsmanship of my mew 10'*10' tall hobbyists apex shed, Like always you get what you pay for but to pay over £1000 I was certainly expecting much better quality as listed , After delivery and having to check all 26+ panels and a large amount of tiny to large pieces of trim, I found 4 panels were not fit for fitting, (extremely warped framing,T&G panels split, splitting timber from nails ,trim pieces broke/behond warped, roofing felt roll damaged on delivery pallet,the list goes on) Project timber organized replacement parts to be sent, but not much better on replacement items,and it's impossible to check every part especially before erecting, this then led to other problems during the build process, opening window frames are poorly made with split framing from the screws used in manufacturing were not pre drilled (strange since on instructions it states to pre drill everything ???) And on install 2 of the 4 opening windows were warped? I tried everything so far to rectify but still no luck so on 1 window it leaks, Roof trusses were uneven so I had to adjust so that the roof apex fitted properly, I was becoming more and more fed up with the whole process of the build, I'm not the only one that has had these problems so looks like a common thing, I won't be using this company again, I don't see any quality control being used before leaving the factory, Where is does the stated built by expert craftsmanship come into the construction? I would not recommend and to urge anyone thinking about purchasing from this company to do there research and check all the negative reviews, I was going on what project timber advertised,
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Project Timber is a software-as-a-service platform that appears to focus on project management and workflow optimization solutions. The company likely provides cloud-based tools designed to help businesses streamline their operational processes and manage project timelines more effectively. As a SaaS offering, Project Timber would typically deliver its services through web-based applications accessible to users across different devices and locations.
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