Project Timber is a software-as-a-service platform that appears to focus on project management and workflow optimization solutions. The company likely provides cloud-based tools designed to help businesses streamline their operational processes and manage project timelines more effectively. As a SaaS offering, Project Timber would typically deliver its services through web-based applications accessible to users across different devices and locations.
Project Timber receives mixed feedback from customers, with many expressing dissatisfaction regarding product quality and customer service. Numerous reviewers report issues with their sheds, citing problems such as misaligned panels, flimsy materials, and missing parts, which lead to frustrating assembly experiences.
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Complaints about poor communication from the company are common, with customers feeling abandoned after their purchases. However, some positive reviews highlight the quality of specific products, like summerhouses, and commend the helpfulness of staff members, particularly Marie, who has been noted for her prompt assistance in resolving issues. While the website is praised for its ease of use, the overall sentiment leans negative due to the prevalence of complaints about delivery and product integrity.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.9
60
100%
-0.7
● Low
2.9 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2025.
Last 3 months
2.5▼ 0.7
12-month avg
2.9
All-time
2.9
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jul 25
3.6
12
Aug 25
3.0
17
Sep 25
3.3
9
Oct 25
2.6
10
Nov 25
1.9
12
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 27 positive reviews
Delivery70%
19 mentions
Customer service52%
14 mentions
Fast & efficient33%
9 mentions
Helpful support33%
9 mentions
“Delivery was on time”
On “Delivery” · Nov 12, 2025
Top complaintsof 29 negative reviews
Delivery62%
18 mentions
Customer service59%
17 mentions
Damaged34%
10 mentions
Quality31%
9 mentions
“The delivery never happened on the day it was meant to be, then I was parts missing”
On “Delivery” · Nov 23, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Software & SaaS.
Overall rating and review count for this company and similar companies
Website easy to use. Decided on a delivery date but then had to change due to personal issues. Contacted Project Timber changed without any problems by putting it back a week and that's when things went wrong. The evening before, received an email to say shed would not be delivered as agreed due to not being able to get it on the lorry in time. Took numerous phone calls to make contact with Steven, who was absolutely useless, arranged for the next day delivery which was not convenient then said it would be delivered on a Saturday, agreed. Two hours later, sorry courier company do not work on a Saturday, agreed on the following Friday, no written confirmation received, I had to chase it up to ensure it was being delivered when they said it would. No one returns phone calls. Eventually it arrived. Some of the panels measurements are out and therefore making it difficult to line things, up, parts damaged and instructions not great. no follow up from anyone to ensure I was happy etc. Definitely would not recommend.
DON'T SEND MONEY TO PROJECT TIMBER. THEY ARE GOING UNDER. I have been struggling to get fixings sent for weeks.Today no one answering the phone except in the Philippines. I asked if they were going into liquidation as have worked in that area and got told yes.
I ordered the hobbyist tall H100 pent shed.
Granted I didn’t read the whole page. But how can you advertise a shed as a taller than normal roof and then provide a door that is 5ft 3inch tall (1.62m)? In six foot and smashed my head after the builders constructed it. It’s rubbish.
The thing is flimsy as an another review just commented. Despite being laid on a custom made concrete base. The builders had to brace it as it would not stand upright. This is after they threw the crappy nails and screws supplied away and used proper construction quality fixings and a nail gun.
The “glass” is also opaque plastic which is terrible.
Inside the roof is so low the only way to light would be strips on the beams or lights on the wall taking away valuable space.
Given their response (and yes they did respond quickly which was good) that if we cut above the doors to make it usable it might weaken further the already weak structure. I am kind of stuck. I will probably have to risk this, and apply more structural support than was already applied.
Failing that it’s £1200 totally wasted and probably being torn down and burnt.
Plus side if they are responsive and deliver was very good.
Project Timber is a cloud-based project management and collaboration software designed for teams of all sizes. It helps organizations streamline workflows, track progress, and manage resources efficiently through an intuitive web-based platform.
What pricing plans are available?
Project Timber offers three main pricing tiers: Starter ($9/user/month), Professional ($19/user/month), and Enterprise (custom pricing). All plans include a 14-day free trial with no credit card required.
Is there a free trial available?
Yes, we offer a 14-day free trial for all new users. You can access all features during the trial period without providing credit card information. Simply sign up on our website to get started immediately.
What are your customer support hours?
Our customer support team is available Monday through Friday, 9 AM to 6 PM EST via email and live chat. Enterprise customers receive priority support with extended hours and dedicated account management.
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How do I contact customer support?
You can reach our support team through live chat on our website, email at support@projecttimber.com, or by submitting a ticket through your dashboard. We typically respond to inquiries within 2-4 hours during business hours.
What integrations does Project Timber support?
Project Timber integrates with popular tools including Slack, Google Workspace, Microsoft 365, Jira, and GitHub. We also offer a REST API for custom integrations and regularly add new integration options based on user feedback.
Is my data secure and backed up?
Yes, we use enterprise-grade security with 256-bit SSL encryption and SOC 2 Type II compliance. Your data is automatically backed up daily across multiple secure data centers with 99.9% uptime guarantee.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 45% of recent reviews are 4–5★ and 48% are 1–2★.
Yes, you can cancel your subscription at any time from your account settings. There are no cancellation fees, and you'll retain access to your account until the end of your current billing period.
Do you offer team training or onboarding?
We provide comprehensive onboarding resources including video tutorials, documentation, and webinars for all users. Enterprise customers receive personalized training sessions and dedicated implementation support from our customer success team.
What happens to my data if I cancel?
You can export all your data in standard formats (CSV, PDF) before canceling. We retain your data for 30 days after cancellation in case you decide to reactivate, after which it is permanently deleted from our servers.
About Project Timber
Project Timber is a software-as-a-service platform that appears to focus on project management and workflow optimization solutions. The company likely provides cloud-based tools designed to help businesses streamline their operational processes and manage project timelines more effectively. As a SaaS offering, Project Timber would typically deliver its services through web-based applications accessible to users across different devices and locations.
