Project Timber is a software-as-a-service platform that appears to focus on project management and workflow optimization solutions. The company likely provides cloud-based tools designed to help businesses streamline their operational processes and manage project timelines more effectively. As a SaaS offering, Project Timber would typically deliver its services through web-based applications accessible to users across different devices and locations.
Project Timber receives mixed feedback from customers, with many expressing dissatisfaction regarding product quality and customer service. Numerous reviewers report issues with their sheds, citing problems such as misaligned panels, flimsy materials, and missing parts, which lead to frustrating assembly experiences.
Read full summaryShow less
Complaints about poor communication from the company are common, with customers feeling abandoned after their purchases. However, some positive reviews highlight the quality of specific products, like summerhouses, and commend the helpfulness of staff members, particularly Marie, who has been noted for her prompt assistance in resolving issues. While the website is praised for its ease of use, the overall sentiment leans negative due to the prevalence of complaints about delivery and product integrity.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.9
60
100%
-0.7
● Low
2.9 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2025.
Last 3 months
2.5▼ 0.7
12-month avg
2.9
All-time
2.9
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jul 25
3.6
12
Aug 25
3.0
17
Sep 25
3.3
9
Oct 25
2.6
10
Nov 25
1.9
12
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 27 positive reviews
Delivery70%
19 mentions
Customer service52%
14 mentions
Fast & efficient33%
9 mentions
Helpful support33%
9 mentions
“Delivery was on time”
On “Delivery” · Nov 12, 2025
Top complaintsof 29 negative reviews
Delivery62%
18 mentions
Customer service59%
17 mentions
Damaged34%
10 mentions
Quality31%
9 mentions
“The delivery never happened on the day it was meant to be, then I was parts missing”
On “Delivery” · Nov 23, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Software & SaaS.
Overall rating and review count for this company and similar companies
Absolutely would never recommend this company, not one panel lined up, the quality was absolutely shocking, and once I sent photos to customer service, well they did not help at all. Absolutely disgusting service and craftsmanship is a joke more gaps than anything. Cost me so much more money to put everything right, and the director of the company does not even reply to emails or phone calls. The delivery never happened on the day it was meant to be, then I was parts missing.. absolute joke this company.
Wow what a 💩shed. Look good from a distance cheap wood nothing matches up flimsy roof the doors don’t even fit the door frame and not the most secure doors if they did fit.
In the process of making the roof stronger and more stable and fitting a stronger door and frame
Not worth the money no wonder they are always appears to be on sale
I booked a showroom visit with Project timber, having booked and confirmed they had on display what I was looking for I made the 4 hour round trip. Unfortunately the showroom didn't have on display what I was after. I was hoping to discuss and place my order the same day but I was informed my quotation would be supplied via email, this email never came. I chased this quote for two days with no one answering the phones. Following this I decided to read the reviews regarding this company and saw similar experiences. I made the decision to take my business elsewhere, do your research before investing in this company.
Project Timber is a cloud-based project management and collaboration software designed for teams of all sizes. It helps organizations streamline workflows, track progress, and manage resources efficiently through an intuitive web-based platform.
What pricing plans are available?
Project Timber offers three main pricing tiers: Starter ($9/user/month), Professional ($19/user/month), and Enterprise (custom pricing). All plans include a 14-day free trial with no credit card required.
Is there a free trial available?
Yes, we offer a 14-day free trial for all new users. You can access all features during the trial period without providing credit card information. Simply sign up on our website to get started immediately.
What are your customer support hours?
Our customer support team is available Monday through Friday, 9 AM to 6 PM EST via email and live chat. Enterprise customers receive priority support with extended hours and dedicated account management.
All 10 questions →Show fewer questions
How do I contact customer support?
You can reach our support team through live chat on our website, email at support@projecttimber.com, or by submitting a ticket through your dashboard. We typically respond to inquiries within 2-4 hours during business hours.
What integrations does Project Timber support?
Project Timber integrates with popular tools including Slack, Google Workspace, Microsoft 365, Jira, and GitHub. We also offer a REST API for custom integrations and regularly add new integration options based on user feedback.
Is my data secure and backed up?
Yes, we use enterprise-grade security with 256-bit SSL encryption and SOC 2 Type II compliance. Your data is automatically backed up daily across multiple secure data centers with 99.9% uptime guarantee.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Following on from my previous review, I have now given up with this company.
I eventually was offered £70 as compensation for all the hassle, poor quality product and materials, and ridiculous incompetence from customer services, different person almost every time, no-one quite knowing how to deal with it, one person apparently lost their job over it, I suspect that was about an email that was recalled before I read it but we'll never know.
The offer was pitiful and rejected immediately, it was offensive and not what we were looking for. It was then raised to £100 with a request to remove my review, we'd had enough of flogging a dead horse by this time and were about to reject it and take it as a lesson. During this period we had a bit of a storm on 5th October and a large chunk of the roof felt was whipped off by the wind, (as I said before it was paper thin, the cheapest they could get away with) so I then had to purchase two rolls of roof felt which cost £80 so we accepted the £100 to pay for the felt and have now put the matter behind us and will never buy from them again.
I have added new materials etc. now new felt and sealed and fixed the shed to be usable though I would think that all the fixing will void any warranty.
I will NOT be removing the review as it is a true account of the horrendous chapter this has been and people should be able to see all reviews good and bad, not just the nice ones from friends and family.
Purchased a 12 x 6 pent shed in April, had to complain about the number of spit panels, cracks etc the company refused to send out replacements.
Whilst assembling the shed panels didn’t match up had to customise to make them fit.
Now we have had a drop of rain it would appear the rain water is seeping through the nail holes where the boards are nailed to the frame work.
Save your money stay away from this company everything about the shed is cheap
Jim watson
item was brought for my disabled daughtern for a sensory room, no screws , no handles or locks, agreed i would buy them and they would refund which they haven't, so it wouldnt be left in the rain as i paid for internal wall/insulations. On starting to build, we found no roof parts , no joists to support outside walls , and no door fittings to attach doors , all this while it being left in the elements for now 6 days . I paid extra to have it insulated , which isn't all weather as it like a thin plaster board , which is now all soaked through, and the internal walls you can see all the nail holes where the wet has got in and damaged the walls , was not sent in any protect wrapping to protect these internal walls. Apprently according to the customer service inside and out is all weather from the elements. One person delivered for huge wall panels so could not be monuverd safety by one so I had to help which isn't an issue but again a bit of a suprise. I have spent so much time on the phone and email , and there is no urgency. I told them not to send parts as I wanted to return it or a replacement. Apparently, it needs directors' approval to return and will need to be checked for missing parts and damage. said they would call me back multiple times and haven't, haven't refunded additional screw costs , said I would meet in the middle and that they could send me a whole new summer house , but apparently I would incur a charge for this even though I don't have a full house and the walls are ruined from the rain. Looking at reviews and speaking to other buyers people are still waiting over 5 weeks for refunds or parts ,or just a call back , the goods are ruined due to the amount of missing parts and rood missing, the warranty of the item would be null an void as it insist it needs to be treated within 2 weeks , how can that be done if you can't erect it.
Please please check all reviews they have nearly as many 1 stars as 5 stars. I wish i had. I have had to get my bank involved and put in a dispute through consumer rights. They want me to keep it in the condition its in and let my disabled child play in a house , that has been soaked wet through for days and doesnt have all the parts to build it safetly.
Not happy faulty parts communication not good from company…
Not happy with this company brought what I thought was a beautiful summer house. Arrived the date I wanted 5th September over half damaged. Communication was going well but then offered to replace damaged items nearly two months later still not arrived I asked for your company to come and collect due to this. Which was agreed. But then I had a delivery with the wrong parts needed to wrong address again emailed serval times no response tried to call no answer. Not happy with the service I am receiving still have broken summer house on my drive no way to be able to put it up and no response to my emails. It took me month to choose the right one for me and now I just wished I didn’t bother. Tried to call and no answer. This is not what I call a great company
I visited their factory before purchasing and was pretty impressed to be honest. Their Sales guy Andy (now left) was great and gave us all the time we needed.
We subsequently purchased a £4204 summerhouse and that’s where the good service ended.
When delivered the summerhouse was damaged and I reported that to Nicole (now left) who promised faithfully that a replacement would arrive in two days. It never arrived even though I waited a week. No communication and so many promises to do better came to nothing.
The build went ok but many panels were warped and two particularly were short by about 5cm so there’s a gap that I will need to fill. The metal supports for the roof buttresses were a joke, they were probably made out of tin cans and gave little to no support at all.
Once it was built, we discovered that the window kit was missing. I called and it turned out that they were having problems with their supplier (not sure that was true) and it became clear that they knew they had supplied it with the kit missing and had failed to tell me. They promised it would arrive within 4 days and I went and bought hinges to make it watertight but there’s loads of stuff in the kit.
Four days came and went and I complained, they offered £40 compensation and the £22 for the hinges I bought. I got £45.35 and God knows where that figure came from.
The window kit arrived a few days ago, so about 3 weeks in total from the promised date.
I’ve called all the numbers I have for sales, customer care and deliveries but no one is answering the phone so I’ve written a formal complaint to them and unsurprisingly I’ve received no response. I wouldn’t be surprised if more staff have left/been sacked.
Be aware many staff are in China or elsewhere outside the UK even though you phone a U.K. number it’s re-routed.
I’ve given up now, they’re an absolute shambles. Don’t buy for Gods sake.
Gave this 1 star because the system wouldn’t let me do zero stars. Shed deliver on time was about the only good thing! Fixing kit for windows and doors were missing spoke to the driver, he hadn’t loaded them and they weren’t with other bits, spoke to customer service, they said they’d get it to me straight away! 1 week numerous phone calls, emails, conversations with people apologising but still no fixing kit. That not even starting on the quality of a £2000 shed!
Despite bringing the delivery forwards at PT’s request, the order was only partially delivered, missing all fixings for windows and doors.
This meant I had to rearrange the fitters at my own cost.
I was told 3 times that the parts would be delivered in the coming days but each time nothing was delivered.
I was told twice by customer care that someone would call me back day but no one ever does.
To this date my workshop is sat in the rain awaiting the parts for it to be completed…
Unless you enjoy being lied to and incurring extra costs, do NOT use this company.
shed arrived with 2 broken panels, Nichole over the phone was very helpful and she made sure to help me with any issues, she also managed to send the replacements over night, unfortunately the replacement parts arrived broken but i just fixed it rather than complain again, multiple nails are shot in at the wrong angle and have either missed half or all of a batton, multiple pieces of cladding are cracked or damaged, none of the pieces are actually square to each other, whole shed arrived damp and warped, the bag of extras they sent for the windows and cladding for the gaps are just wrong i only have 3 out of 4 for multiple pieces and i have extras for parts i don't need, spent 1300 for what looked like a good shed but it wasn't up to standard
Where do I start?
I am well disappointed with the quality and craftsmanship of my mew 10'*10' tall hobbyists apex shed,
Like always you get what you pay for but to pay over £1000 I was certainly expecting much better quality as listed ,
After delivery and having to check all 26+ panels and a large amount of tiny to large pieces of trim, I found 4 panels were not fit for fitting, (extremely warped framing,T&G panels split, splitting timber from nails ,trim pieces broke/behond warped, roofing felt roll damaged on delivery pallet,the list goes on)
Project timber organized replacement parts to be sent, but not much better on replacement items,and it's impossible to check every part especially before erecting, this then led to other problems during the build process, opening window frames are poorly made with split framing from the screws used in manufacturing were not pre drilled (strange since on instructions it states to pre drill everything ???)
And on install 2 of the 4 opening windows were warped? I tried everything so far to rectify but still no luck so on 1 window it leaks,
Roof trusses were uneven so I had to adjust so that the roof apex fitted properly, I was becoming more and more fed up with the whole process of the build,
I'm not the only one that has had these problems so looks like a common thing,
I won't be using this company again, I don't see any quality control being used before leaving the factory,
Where is does the stated built by expert craftsmanship come into the construction?
I would not recommend and to urge anyone thinking about purchasing from this company to do there research and check all the negative reviews,
I was going on what project timber advertised,
Poor Communication, Missing parts and QA questions.
I can’t recommend Project Timber.
I placed my order on 22nd August and chose delivery for 19th September. On 1st September, I got a call asking if I could take delivery earlier, on the 11th, but I declined as I wasn’t available.
On 18th September, I called to confirm delivery and was told everything was on track. The next day, the driver Carl was great and very helpful, but he had to tell me that the rubber roof and window install kit weren’t included. Customer service said the roof would come the following week and the window kit around the same time. Because rain was forecast, I had to buy tarpaulin to keep things dry, which I feel should have been reimbursed.
When I started building, I found more problems. The threshold strip was missing, and the door opening measured 1875mm, the same as the doors, meaning they didn’t fit properly due to uneven edges. The suggested fix was that I plane the doors myself. I don’t own a plane, and when I asked if I’d be reimbursed for buying one, I was told no, and if I couldn't borrow one, they will see what they can do. Wanting to get on with the build, I bought one anyway.
Although missing timber parts eventually arrived, the packing list had incorrectly shown them as included, and I also received duplicate parts, which made me question quality control. The rubber roof finally turned up, but as of 1st October I still haven’t received the window kit, and reimbursement of the Tarpualin will be looked at after I get all the parts (will I ever see this arrive?)
Communication has been poor throughout. I wasn’t told about missing parts until delivery, and I’ve had to chase for every update. I do think the quality of the timber is good (Although I paid for all the upgrades), but the fit and finish is poor, with nails missing their intended location, cladding overhanging openings (which need to be cut), or not meeting the edges.
20th Oct update - still waiting for the "Window Kit" and partial refund promised to me over a week ago. I emailed twice last week to clarify what was in the missing kit, and also about my refund. I think I've now been ghosted.
Worst experience ever, and I've had issues with companies featured on BBC Watchdog too (see other reviews)
We purchased a cabin-style office for the garden of one of our care homes in March 2025. The team who came to install it were friendly and kind to our residents, which we appreciated. However, the experience quickly turned disappointing.
As the cabin neared completion, the contractors ran out of flooring and skirting. They assured us they would return the following week to finish the job—but they never did. Over the next month, we made multiple attempts to contact them. Initially, they responded and promised to come back, but eventually they stopped answering our calls altogether.
We then reached out to Project Timber’s customer service team several times via phone and email. Each time, we spoke to a different representative who assured us the issue would be escalated and someone would be in touch to arrange completion. Despite these repeated assurances, no one followed through.
It’s now September—six months since the project began—and the cabin remains unfinished. The flooring is incomplete, there’s no skirting, and there’s visible damage from the installation process. We’re deeply disappointed and now forced to hire external contractors to fix these issues at additional cost.
This has been a frustrating and upsetting experience, especially given the vulnerable setting of a care home. We had hoped for a professional and reliable service, but unfortunately, that’s not what we received.
I purchased a shed from them all i can say is you can buy better sheds from B&Q.
The wood is like it was made from the wood you use in fencing panels.
They also look like its been thrown together.
Instructions are impossible to read online and there are not even any video instructions.
The gaps between the panels leak.
Maybe all the one star reviews should get together and look in to some sort of legal action.
Customer service is poor after all the issues they offered me £50 which is an insult.
I am still willing to work with them to resolve this but i been told i must be mad.
Cheap wood, Poorly made.
Water is leaking on the floor
You just need to see the other reviews to know not to purchase from this company
Plus instructions are poor
Wouldn't recommend this company. Ordered a shed and set a delivery date for the following Friday. I received an order confirmation but no tracking information. I waited until the day of delivery and still didn't hear anything so I called up. I was told there was a problem with the courier and that it would now be delivered on the Monday. I booked the day off work to make sure I could take delivery for Monday. Monday came and still nothing. I called again and apparently there had been another issue with the courier. The people I spoke to on the phone were apologetic but couldn't really help as it was with the courier. I was told it would be delivered Wednesday. Wednesday came round and still nothing. I called up again and asked for a refund. I was told I couldn't get the refund until the shed was back in their possession (even though I'd never seen it). I genuinely thought I'd been scammed until I finally received my refund. Wasted 2 weeks of my time and also had my money for almost 3 weeks. Avoid and go elsewhere.
Do not buy from this company do not pay the driver properly make them work all hr the sheds are crap nail sticking out the side as a driver, you would do free deliveries and always have to collect sheds because not made properly and getting driver's to work 17.5hr a day with 3hr brake between shifts I did 17.5hr on a Monday finish at 12am and then made me come back to work at 5 at on the Tuesday morning got no one to build the sheds and letting customers down and they give customers personal phone number without consent do not work for this company and DO NOT BUY FROM THIS COMPANY YOUR SHED WILL BE BOAD DAMAGED, CRACKED OR JUST FALL INTO BITS OR MAY HAVE A NAIL STICKING OUT THE SIDE ALL THE VANS ARE OVERLOADED.
I wish I didn't have to give them a star.Bought a summer house(More like a Wendy house).Very poor quality
Nothing matches up,and got told by customer care,the flooring is cut of two machines.Think they need to go to specsavers.Then you get told ,read the small print,shocking company, Only time they have got intouch with me is when I left a review on Facebook,again read the small print.Had to pay for a carpenter to fix there bad workmanship. Parts missing the list goes on.
Appalling service. I was asked to pick a date for my summer house to be delivered. Bare in mind this company offers next day delivery. I picked a date almost a week later. Waited in on the due date, it didn't show, spoke to Sam at Project Timber was told they didn't have a van big enough to deliver. I was told it would be delivered two days later ams once again no show. Same excuse no can big enough. My summerhouse due again today and you guessed it, no van big enough. Why do they use a courier company who doesn't have big enough vehicles for their products.
I'm done with them, refund on its way. But not until the courier deliveries the house back to their depot. What the heck, are they sending it by plane? As they don't have vans big enough I thought.
Appalling, will be chasing refund with card holder.
Yes, you can cancel your subscription at any time from your account settings. There are no cancellation fees, and you'll retain access to your account until the end of your current billing period.
Do you offer team training or onboarding?
We provide comprehensive onboarding resources including video tutorials, documentation, and webinars for all users. Enterprise customers receive personalized training sessions and dedicated implementation support from our customer success team.
What happens to my data if I cancel?
You can export all your data in standard formats (CSV, PDF) before canceling. We retain your data for 30 days after cancellation in case you decide to reactivate, after which it is permanently deleted from our servers.
About Project Timber
Project Timber is a software-as-a-service platform that appears to focus on project management and workflow optimization solutions. The company likely provides cloud-based tools designed to help businesses streamline their operational processes and manage project timelines more effectively. As a SaaS offering, Project Timber would typically deliver its services through web-based applications accessible to users across different devices and locations.
