Project Timber is a software-as-a-service platform that appears to focus on project management and workflow optimization solutions. The company likely provides cloud-based tools designed to help businesses streamline their operational processes and manage project timelines more effectively. As a SaaS offering, Project Timber would typically deliver its services through web-based applications accessible to users across different devices and locations.
Project Timber receives mixed feedback from customers, with many expressing dissatisfaction regarding product quality and customer service. Numerous reviewers report issues with their sheds, citing problems such as misaligned panels, flimsy materials, and missing parts, which lead to frustrating assembly experiences.
Complaints about poor communication from the company are common, with customers feeling abandoned after their purchases. However, some positive reviews highlight the quality of specific products, like summerhouses, and commend the helpfulness of staff members, particularly Marie, who has been noted for her prompt assistance in resolving issues. While the website is praised for its ease of use, the overall sentiment leans negative due to the prevalence of complaints about delivery and product integrity.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 60 | 100% | -0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 3.6 | 12 |
| Aug 25 | 3.0 | 17 |
| Sep 25 | 3.3 | 9 |
| Oct 25 | 2.6 | 10 |
| Nov 25 | 1.9 | 12 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Delivery was on time”
“The delivery never happened on the day it was meant to be, then I was parts missing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Software & SaaS.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.2 out of 5 (poor) | 2.5 out of 5 (poor) | — | 60 |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | — | — | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | — | −67% | 199 |
Bottom line: Project Timber is #4 of 5 on overall rating in this group. On quality, Remote Utilities scores higher (4.7 vs 2.2).
60 reviews of Project Timber. Filter by what matters to you.
Shed arrived a day early, not a bad thing. Panels were all different sizes and caused a bit of a headache when putting it together. Had to improvise in places. What should have been an easy job turned into something else. Now it’s up and with all the rain we’ve had some of the panels are wet inside, doors are sticking together and hard to close .
Shed was cheap so was expecting it to be of lower quality it was ok for the money shame the panels were all bowed and one was broken. After repair it was serviceable. Fit of the panels wasn’t great but workable. Overall ok for the money but do expect to have to work on it to make things fit.
A long journey with this company. Initially they provided the wrong dimensions for the concrete base on our building, so we had to get it extended after their assemblers drove four hours to start work and found they couldn't. Finally, weeks later, it is done, and we are happy with the building which represents good value compared to the market. What is outstanding is the attitude and diligence of the two gentlemen who put the thing together - Billy & Michael. They embodied hard work, positivity, politeness and the ability to think outside of the box to solve problems not of their making, Thanks guys, in lesser hands this would have been a disaster. The management of this firm, however, are the worst sort. They expect the assemblers to use their own tools; they send them on five hour each way journeys rather than put them up in a nearby hotel for the night; they don't take phone calls, they hide behind their staff who cannot make decisions without their say-so. To get any decision whatsoever takes repeated phone calls and emails. It is clear that internal comms within this business are poor.Project Timber is an ok firm; with better management it could be way better. Luckily, it is saved by their staff.
Quick answers to the questions people ask most.
Project Timber is a cloud-based project management and collaboration software designed for teams of all sizes. It helps organizations streamline workflows, track progress, and manage resources efficiently through an intuitive web-based platform.
Project Timber offers three main pricing tiers: Starter ($9/user/month), Professional ($19/user/month), and Enterprise (custom pricing). All plans include a 14-day free trial with no credit card required.
Yes, we offer a 14-day free trial for all new users. You can access all features during the trial period without providing credit card information. Simply sign up on our website to get started immediately.
Our customer support team is available Monday through Friday, 9 AM to 6 PM EST via email and live chat. Enterprise customers receive priority support with extended hours and dedicated account management.
You can reach our support team through live chat on our website, email at support@projecttimber.com, or by submitting a ticket through your dashboard. We typically respond to inquiries within 2-4 hours during business hours.
Project Timber integrates with popular tools including Slack, Google Workspace, Microsoft 365, Jira, and GitHub. We also offer a REST API for custom integrations and regularly add new integration options based on user feedback.
Yes, we use enterprise-grade security with 256-bit SSL encryption and SOC 2 Type II compliance. Your data is automatically backed up daily across multiple secure data centers with 99.9% uptime guarantee.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 45% of recent reviews are 4–5★ and 48% are 1–2★.
Whilst the value for money, delivery, and instructions were good, it is incredibly flimsy and needed a lot of reinforcing, especially the door which is not in any way a secure option if you want to keep anything in it like a bicycle etc. Also, you really need a decent base which is perfectly flat, and properly compacted, otherwise you will struggle to get things aligned properly. Possibly the only thing that saved it for me was that it can be put together on your own without too much difficulty.
Yes, you can cancel your subscription at any time from your account settings. There are no cancellation fees, and you'll retain access to your account until the end of your current billing period.
We provide comprehensive onboarding resources including video tutorials, documentation, and webinars for all users. Enterprise customers receive personalized training sessions and dedicated implementation support from our customer success team.
You can export all your data in standard formats (CSV, PDF) before canceling. We retain your data for 30 days after cancellation in case you decide to reactivate, after which it is permanently deleted from our servers.
Project Timber is a software-as-a-service platform that appears to focus on project management and workflow optimization solutions. The company likely provides cloud-based tools designed to help businesses streamline their operational processes and manage project timelines more effectively. As a SaaS offering, Project Timber would typically deliver its services through web-based applications accessible to users across different devices and locations.
This profile hasn't been claimed by the business owner.
