Amazing customer service
Amazing customer service! Andrew helped me with creating a voucher for a family I support. Quick replies, and it was all very straightforward. Thank you so much Andrew!

Project Timber is a software-as-a-service platform that appears to focus on project management and workflow optimization solutions. The company likely provides cloud-based tools designed to help businesses streamline their operational processes and manage project timelines more effectively. As a SaaS offering, Project Timber would typically deliver its services through web-based applications accessible to users across different devices and locations.
Project Timber receives mixed feedback from customers, with many expressing dissatisfaction regarding product quality and customer service. Numerous reviewers report issues with their sheds, citing problems such as misaligned panels, flimsy materials, and missing parts, which lead to frustrating assembly experiences.
Complaints about poor communication from the company are common, with customers feeling abandoned after their purchases. However, some positive reviews highlight the quality of specific products, like summerhouses, and commend the helpfulness of staff members, particularly Marie, who has been noted for her prompt assistance in resolving issues. While the website is praised for its ease of use, the overall sentiment leans negative due to the prevalence of complaints about delivery and product integrity.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 60 | 100% | -0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 3.6 | 12 |
| Aug 25 | 3.0 | 17 |
| Sep 25 | 3.3 | 9 |
| Oct 25 | 2.6 | 10 |
| Nov 25 | 1.9 | 12 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Delivery was on time”
“The delivery never happened on the day it was meant to be, then I was parts missing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Software & SaaS.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.2 out of 5 (poor) | 2.5 out of 5 (poor) | — | 60 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | — | — | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | — | −67% | 199 |
Bottom line: Project Timber is #4 of 5 on overall rating in this group. On quality, Remote Utilities scores higher (4.7 vs 2.2).
60 reviews of Project Timber. Filter by what matters to you.
Amazing customer service! Andrew helped me with creating a voucher for a family I support. Quick replies, and it was all very straightforward. Thank you so much Andrew!
Great summerhouse, value for money, fantastic communication with staff, double glazed summerhouse so you can keep warm in Winter, rot proof and pressure treated,choice of extra thick timber, spacious, easy to put up: pieces slotted together nicely, altogether a great buy and highly recommended.
We brought a 16x10 clubhouse summerhouse. Delivery was on time. Everything was good. Only thing missing was window latches but was quickly resolved by a lady called Marie and was expedited Delivery. Easy to put up by us 2 women, instructions were clear and I would definitely purchase from them again.
Quick answers to the questions people ask most.
Project Timber is a cloud-based project management and collaboration software designed for teams of all sizes. It helps organizations streamline workflows, track progress, and manage resources efficiently through an intuitive web-based platform.
Project Timber offers three main pricing tiers: Starter ($9/user/month), Professional ($19/user/month), and Enterprise (custom pricing). All plans include a 14-day free trial with no credit card required.
Yes, we offer a 14-day free trial for all new users. You can access all features during the trial period without providing credit card information. Simply sign up on our website to get started immediately.
Our customer support team is available Monday through Friday, 9 AM to 6 PM EST via email and live chat. Enterprise customers receive priority support with extended hours and dedicated account management.
You can reach our support team through live chat on our website, email at support@projecttimber.com, or by submitting a ticket through your dashboard. We typically respond to inquiries within 2-4 hours during business hours.
Project Timber integrates with popular tools including Slack, Google Workspace, Microsoft 365, Jira, and GitHub. We also offer a REST API for custom integrations and regularly add new integration options based on user feedback.
Yes, we use enterprise-grade security with 256-bit SSL encryption and SOC 2 Type II compliance. Your data is automatically backed up daily across multiple secure data centers with 99.9% uptime guarantee.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 45% of recent reviews are 4–5★ and 48% are 1–2★.
Fast delivery shed great purchase and Nichole from customer service sent new Perspex windows free of charge even though they didn’t have to as the original Perspex windows were damaged by my builders project timber are five star company highly recommended
After ordering, I bust my arm and these guys kindly assisted with pushing back the delivery several times and were then quick to respond when I need instructions re-sent. In the end I got someone else to put the shed up and everything went perfectly. No parts were missing and every single panel was square. Very happy with my choice and HUGE thanks to Nichole and the team. These guys were a great find. My arm still hurts, but my shed looks great!
Had some issues originally but contacted customer support and spoke to Nicole who was able to sort the issue out and was very polite and helpful
Superb customer service from Pippa, listened to our problems and resolved them very quickly. Communication throughout ensured that we always felt that were important to the company.
We found this company on Ebay, we were a little unsure whether to buy but we did. And what an excellent company to buy from. Shed ordered and delivered on the date quoted 5* for that. The shed was in perfect condition on arrival. Asked customer services for the instruction booklet, late wednesday on the 20/08/25 and it was emailed to me before lunch on the 21/08/25. May i take a moment to thank Nicole Orage, the customer service executive for all her help she has been wonderful and a credit to your company.
Andy was fantastic with us. I worked in sales myself for a good few years and so I know a bad salesman when I meet one… Andy is very likeable, knowledgeable, helpful and genuine. I’m a paraplegic in a wheelchair and despite the show area still being under construction (nit fully accessible YET) Andy bent over backwards to accommodate… He simply couldn’t do enough for us and between us, we found a way to get me in to see everything. Me and the wife had a REALLY positive experience and genuinely enjoyed the process if ordering our garden-house. Can’t wait to get it here and installed… Cheers to Andy and Project Timber!
From the initial contact through the selection process Andy and Sam were excellent. Very personable, extremely knowledgeable and as helpful as anyone could be. Delivery was very prompt and the driver most helpful. Assembly of the shed was easy following the detailed instructions supplied. I now have an excellent shed in my back yard - THANK YOU TO YOU ALL
5 star service! Smooth process from ordering to delivery,I was kept updated regularly. After sales service was just as good too I had an issue with the door of summer house I contacted them and straight away the problem was resolved with replacement door frame being sent out to complete my fantastic summer summerhouse
I have had to call on Project Timber's after sales customer service a couple of times following delivery. I spoke to Nicole both time. She was really friendly & helpful getting the answers to my queries, making sure I had all that I needed.
Highly recommend them, From using there website to having the shed delivered has been a great experience. Delivery driver was most helpful and pleasant. Shed was packaged well and nothing broken, Good quality timber. We changed are mind about where the door should be on the shed which meant having to change end panels to accommodate this, Contacted the sales team and they arranged to swap the panels for us without any issues and were very understanding. Would purchase again, Thank you guys.
All good. On time, all the bits were there. Service was good. Cheers Joe
Our summerhouse from Project Timber gets compliments all the time. It’s sturdy, stylish, and was delivered quicker than expected.
We had a problem with delivery so it was delayed for a week, the doors are slightly big, needed plainin. Couple of cracks in panels (nothing major). It was also packaged very poorly on delivery. The instructions are all online and no option for paper instructions which made our job alot harder having to stop to flick through pages online. However after saying all this i would 100% buy from project timber again as before purchasing i spend 3-4 weeks doing research and this is by far the cheapest option. The wood is very good quality and looks fantastic! Its been stressful but worth every minute.
Customer service is outstanding. Ordered a summer house which was delivered next workday. One construction I Had a problem with roof supports due to a fault and the replacement arrived less than 30 hours later. The phone always gets answered and as a customer I am pleased that I spoke to a person and not a computer. Well done to Project Timber, this is how customers should be dealt with.
Yes, you can cancel your subscription at any time from your account settings. There are no cancellation fees, and you'll retain access to your account until the end of your current billing period.
We provide comprehensive onboarding resources including video tutorials, documentation, and webinars for all users. Enterprise customers receive personalized training sessions and dedicated implementation support from our customer success team.
You can export all your data in standard formats (CSV, PDF) before canceling. We retain your data for 30 days after cancellation in case you decide to reactivate, after which it is permanently deleted from our servers.
Project Timber is a software-as-a-service platform that appears to focus on project management and workflow optimization solutions. The company likely provides cloud-based tools designed to help businesses streamline their operational processes and manage project timelines more effectively. As a SaaS offering, Project Timber would typically deliver its services through web-based applications accessible to users across different devices and locations.
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