Global electronics manufacturer
Samsung Electronics faces significant criticism from consumers, with an overwhelming majority rating their experiences poorly. Reviewers frequently express frustration with the company's customer service, describing it as unresponsive and inadequate.
Many report issues with product quality, citing problems with appliances like refrigerators and dishwashers that fail shortly after purchase. Specific complaints include defective items, such as a damaged TV upon delivery and malfunctioning smartphones after software updates. While a few customers mention positive experiences with Samsung products in the past, the current sentiment reflects a stark decline in satisfaction. Overall, the negative feedback dominates, highlighting a troubling trend in service and product reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.2 | 120 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 1.0 | 5 |
| Feb 25 | 1.0 | 11 |
| Mar 25 | 1.2 | 17 |
| Apr 25 | 1.0 | 6 |
| May 25 | 1.0 | 12 |
| Jun 25 | 1.9 | 9 |
| Jul 25 | — | 0 |
| Aug 25 | 1.3 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 120 most recent reviews.
“Vor 3 Wochen haben wir unserem Kühlschrank gekauft und im Betrieb genommen, seit dem knackt es mit so einem komischen...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.0 out of 5 (poor) | 1.2 out of 5 (poor) | +28% | 120 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 4.5 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 3.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 3.0 out of 5 (fair) | 4.1 out of 5 (good) | — | 1,000 |
Bottom line: Samsung Electronics is #5 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 1.2).
120 reviews of Samsung Electronics. Filter by what matters to you.
Entrewga OK, Producto entregado con defectos. Serviccio post venta no acorde con la marca. Me informan de enviar un formulario a la empresa de losictica para tramitar la incidencia , al cabo de 48 H sin recibir contestacion, me dicen que hay que proceder a una devolución y luego volver a llamar para poder comprar el productoen laas mismas condiciones ofertadas.
serwis gwarancyjny to jakaś porażka, ile można czekać na decyzję o uznaniu reklamacji? naprawili mi telefon, ale niesmak pozostał. Sprzęt świetny, ale obsługa gwarancyjna już nie.
Samsung products look great at first, but i have had issues with durability and slow customer support. For the price, i expected better reliability and faster software updates.
Quick answers to the questions people ask most.
Samsung Electronics produces a wide range of consumer electronics including smartphones, tablets, televisions, home appliances, computer monitors, and memory storage devices. They also manufacture semiconductors and display panels for various electronic devices.
You can reach Samsung customer support through their official website's live chat feature, by calling their customer service phone line, or by visiting an authorized Samsung service center. Contact information varies by region and can be found on Samsung's official website.
Samsung typically offers a standard manufacturer's warranty that varies by product type and region. Most consumer electronics come with a one-year limited warranty, though some products may have different warranty periods. Specific warranty terms and conditions can be found in the product documentation or on Samsung's website.
Samsung has authorized service centers worldwide that can be located using the service center finder on their official website. You can search by your location to find the nearest authorized repair facility. Many locations also offer walk-in service as well as appointment scheduling.
Yes, Samsung regularly provides software updates for their smartphones, tablets, smart TVs, and other connected devices. These updates typically include security patches, bug fixes, and sometimes new features. Updates are usually delivered over-the-air or can be downloaded from Samsung's support website.
You can register your Samsung product by visiting their official website and creating a Samsung account, or through the Samsung Members app on mobile devices. Product registration helps with warranty tracking and provides access to exclusive offers and support services.
First, try basic troubleshooting steps such as restarting the device or checking connections. If the problem persists, contact Samsung customer support for guidance or visit an authorized service center. Make sure to have your product model number and purchase information available.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Samsung frequently offers trade-in programs where customers can exchange eligible older devices for credit toward new purchases. These programs are typically available through Samsung's website, authorized retailers, and participating carriers. Trade-in values depend on the device model and condition.
User manuals and product documentation are available for download on Samsung's official support website. You can search by product model number to find specific manuals, quick start guides, and technical specifications. Many newer products also include digital manuals accessible through companion apps.
Samsung Knox is a security platform built into many Samsung devices that provides enterprise-grade security features. It's primarily found on Samsung Galaxy smartphones and tablets, offering features like secure folder functionality and enhanced data protection. Knox is designed to protect both personal and business data on supported devices.
The factory reset process varies by device type, but generally can be accessed through the device's settings menu under system or general management options. For smartphones and tablets, you can usually find this under Settings > General Management > Reset. Always back up important data before performing a factory reset as this will erase all personal data.
Genuine Samsung accessories and replacement parts can be purchased through Samsung's official website, authorized Samsung retailers, and certified service centers. This ensures you receive authentic products that are compatible with your Samsung devices. Avoid purchasing from unauthorized sellers to ensure product quality and warranty coverage.
Global electronics manufacturer
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