Slater and Gordon Lawyers is a prominent law firm in the UK, offering a comprehensive range of legal services to individuals and consumers. With a commitment to providing expert advice and representation, the firm specializes in areas such as personal injury claims, medical negligence, employment law, family and divorce law, and wills, trusts, and probate. Slater and Gordon Lawyers is dedicated to making legal support accessible, offering low-cost options and a “No Win No Fee” structure for many cases. The company serves a diverse clientele, including individuals seeking legal assistance in various personal and professional matters. With a national presence, Slater and Gordon Lawyers aims to provide tailored legal solutions that meet the unique needs of their clients. Their team of experienced solicitors is recognized for their expertise across multiple legal disciplines, ensuring that clients receive reliable and effective legal counsel throughout the process.
Slater and Gordon Lawyers receive high praise for their efficient and straightforward legal services, with many reviewers highlighting the ease of the claims process and quick responses. Customers frequently mention how simple it is to fill out forms and the clarity of communication throughout their cases.
Positive experiences are often attributed to dedicated staff members, such as Megan Santangeli-Ball and Donna Rose, who provide professional support. However, some consumers express dissatisfaction with the lack of compassion and professionalism from certain staff, indicating that not all interactions meet expectations. While the majority of feedback is overwhelmingly positive, these critical comments suggest room for improvement in customer service. Overall, Slater and Gordon Lawyers are viewed favorably, particularly for their quick and easy processes.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.5 | 61 |
| Sep 24 | 4.4 | 44 |
| Oct 24 | 4.5 | 60 |
| Nov 24 | 4.2 | 46 |
| Dec 24 | 4.5 | 31 |
| Jan 25 | 4.6 | 43 |
| Feb 25 | 4.6 | 49 |
| Mar 25 | 4.8 | 62 |
| Apr 25 | 4.3 | 39 |
| May 25 | 3.5 | 67 |
| Jun 25 | 4.6 | 360 |
| Jul 25 | 4.6 | 138 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to fill out and quick response”
“I was left stunned and saddened at the lack of basic compassion and professionalism at this firm”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 67 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 2.1 out of 5 (poor) | 0% | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 3.6 out of 5 (good) | +2% | 692 |
Bottom line: Slater and Gordon Lawyers is #4 of 5 on overall rating in this group. On value, Knights Professional Services scores higher (3.6 vs 2.1).
500 reviews of Slater and Gordon Lawyers. Filter by what matters to you.
Over a year ago
Slater and Gordon handled my medical negligence claim, and I couldn’t be happier with the result. A big thank you to Megan Santangeli-Ball, who was my main contact throughout – always professional, he... See more
Over a year ago
Easy to fill out and quick response
Over a year ago
I was left stunned and saddened at the lack of basic compassion and professionalism at this firm. I had the misfortune of having to engage in conversation with someone call keran following an injury e... See more
Quick answers to the questions people ask most.
Slater and Gordon Lawyers specialize in various legal claims, including medical negligence, personal injury, and financial mis-selling. For a complete list of services, please visit their website.
Starting a claim is straightforward. You can fill out the online information form on their website or contact them directly for assistance.
Fees can vary based on the type of claim and services provided. For detailed information about pricing, it's best to visit their website or contact their customer service.
If you have concerns about your experience, it's important to communicate directly with Slater and Gordon. They value feedback and can provide support to address any issues.
Operating hours may vary. For the most accurate information regarding their hours of operation, please check their website or contact them directly.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Slater and Gordon handled my medical negligence claim, and I couldn’t be happier with the result. A big thank you to Megan Santangeli-Ball, who was my main contact throughout – always professional, helpful, and kept me updated every step of the way. I’m absolutely delighted with the settlement and really grateful for all the support. Highly recommend!
Easy to fill out and quick response
Very clear and quick 👌
I was left stunned and saddened at the lack of basic compassion and professionalism at this firm. I had the misfortune of having to engage in conversation with someone call keran following an injury enquiry I made. After he got all my personal details that took forever he cut our conversation put me on mute but I could hear him and asked another work colleague to call me after an hour asking for the same details. I told her I already spoke to someone who had all my details and that I was busy arranging a funeral which was already mentioned in previous conversation relating to my injury. She laughed as she said how sorry she was. I called to tell them to cancel the enquiry I'd prefer a firm who didn't laugh at the misery of others.
To make the claim was a simple process, also it is good to know I'm not in the hands of a fraudster but a genuine legal company.
So easy to use
My experience with Slater and Gordon was faultless, over the last five and a half years, I’ve wanted to pull out several times, but the perseverance and professionalism of Donna Rose, made my accident claim worthwhile. It was a lengthy process, however with lots of communication and everything sorted out for you, it became an easy process and the final stages were a relief, it’s really not as time consuming as you think and Donna stuck by me throughout, even when I was having a low couple of months and unsure whether to keep going with the claim. Thanks Donna, you’ve gonna above and beyond and we’ve both had a great outcome, your support and dedication has been amazing. Thankyou, Harriet Childs
Very easy and simple process to check for PCP mis-selling.
Very easy and quick
So far very good, but not yet completed. I’m supposed to have a number for identification, they’ve sent two but I think I should be the latest.. Ow waiting for results.
That other sites tell you in seconds if you have a claim so im testing you against the othe4s ive asked ,as some co.pany are getting the money but telling the customer they have o claim. But when we contacted the company the money had been paid out ,but not to the. Client. This is well known now what's happening
Great company to work with they keep you informed with everything they do couldn't ask for better
My experience with David at Slater and Gordon was unbelievable. I basically did nothing, had all the work done for me. Telling David of my accident and the process thereafter such as writing up a report etc, was not only easy but also stress-free. David showed compassion and care, and proved that through his hard work on my case. I was so happy to have had him as my lawyer, and I know where to go if anything were to happen to me or my loved ones.
I have filled in the online information needed for reclaim of PCP-and it came back with my signature on a contract with them! I have decided to go ahead but am slightly nervous that you cannot speak to anyone and it states very clearly on their information with a number that you can talk things through with someone. I have sent an email and am waiting for a reply.
Today my clinical negligence case closed. It was a case where I was 39 weeks pregnant and due to the hospital not following guildlines my daughter ended up being born sleeping this case was very raw for me and it wasn't easy but I had the best representation I could hope for. Rachel Shafar who is a Senior Associate at Slater and Gordon has truly went above and beyond for me not only by being exceptional at her job but by listening to me and getting me all the answers she possibly could to try get to help me heal. I honestly can't thank Rachel enough for everything that she has done for me and my family and for always only ever being a call away no matter how silly my question was. She truly was amazing and I couldn't of trusted anyone better and I urge anyone who is going through the same to go to Rachel because you would truly be in the best hands. Honestly from the bottom of my heart thank you so much Rachel.
So far quite straightforward..
Speed and ease
Quick and easy
Slater and Gordon Lawyers is a prominent law firm in the UK, offering a comprehensive range of legal services to individuals and consumers. With a commitment to providing expert advice and representation, the firm specializes in areas such as personal injury claims, medical negligence, employment law, family and divorce law, and wills, trusts, and probate. Slater and Gordon Lawyers is dedicated to making legal support accessible, offering low-cost options and a “No Win No Fee” structure for many cases. The company serves a diverse clientele, including individuals seeking legal assistance in various personal and professional matters. With a national presence, Slater and Gordon Lawyers aims to provide tailored legal solutions that meet the unique needs of their clients. Their team of experienced solicitors is recognized for their expertise across multiple legal disciplines, ensuring that clients receive reliable and effective legal counsel throughout the process.
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