check in not available online on app or…
check in not available online on app or website, so they can charge you at airport, criminals!

SunExpress Airlines is a well-established airline that specializes in providing affordable air travel to various attractive destinations. With over 30 years of experience in the aviation industry, the company focuses on offering budget-friendly flights primarily to popular locations in Turkey, including Antalya, Izmir, Bodrum, and Adana. SunExpress aims to cater to both leisure travelers seeking vacation options and business travelers looking for cost-effective flight solutions. The airline's user-friendly website, www.sunexpress.com, allows customers to conveniently book one-way and round-trip economy flight tickets. SunExpress is committed to delivering accessible travel options, making it a preferred choice for individuals and families planning their trips to top destinations.
SunExpress Airlines receives a mixed reception from customers, with many expressing frustration over various aspects of their service. While some reviewers appreciate the punctuality of flights and commend the friendly staff, others report significant issues with online check-in and customer support.
Complaints frequently highlight long wait times during check-in, unexpected fees, and unresponsive customer service, leading to a deeply disappointing travel experience for many. Instances of delayed flights and lost luggage further exacerbate the negative sentiment. Despite a few positive experiences, particularly regarding flight timing and helpful staff, the overall consensus leans towards dissatisfaction. Many consumers advise caution when considering SunExpress for future travel.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 1.6 | 13 |
| Dec 24 | 1.4 | 43 |
| Jan 25 | 1.4 | 26 |
| Feb 25 | 1.8 | 20 |
| Mar 25 | 3.1 | 136 |
| Apr 25 | 2.0 | 101 |
| May 25 | 1.9 | 123 |
| Jun 25 | 2.1 | 188 |
| Jul 25 | 2.5 | 350 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Good friendly service”
“I contacted their customer service over web chat, and they just told me to try again or wait for a refund within 10 b...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Website & app | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 2.5 out of 5 (poor) | 2.4 out of 5 (poor) | +63% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: SunExpress Airlines is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 2.0).
500 reviews of SunExpress Airlines. Filter by what matters to you.
check in not available online on app or website, so they can charge you at airport, criminals!
2x online ingecheckt, geld wordt wel afgeschreven maar ontvang geen bevestiging. Zoals ik de recensies lees kan ik naar mijn geld fluiten.
Website was easy to use, we did online check in the night before, we arrived at the terminal, we scanned our boarding passes on the kiosk, dropped the bags, it took no more than 5 minutes, flight was delayed for an hour, but the flight itself was good and flight crew was friendly, good experience overall
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Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 58% are 1–2★.
website and app is poor, nor working very well. Does not senkronise. blacksea way tickets are so expensive. Flying days is less.
Bin gestern wieder mit mit der Sunexpress geflogen bin bereits mehrfach mit SunExpress geflogen und war jedes Mal sehr zufrieden. Bis jetzt habe ich keinerlei negative Erfahrungen gemacht. Die Besatzung war stets freundlich, hilfsbereit und professionell. Der Service an Bord war in allen Bereichen top – von der Begrüßung bis zur Landung fühlte man sich gut aufgehoben. Alles verlief reibungslos und angenehm. Ich fliege gerne wieder mit SunExpress und kann die Airline absolut weiterempfehlen!
Habe nur positive Erfahrung gemacht, super freundliches Personal, Für Reisen in die Türkei 🇹🇷 würde ich immer wieder Sun Express wählen Danke
Easy to use site. Booked with TUI so was a little apprehensive at having to select seats or upgrade baggage allowance once I’d paid for the holiday. However, once I’d gone onto the site it was quick, clear and easy to use.
No problems at all , both flights on time ,app could be a bit more helpful
Flug CGN-AYT 10.07 Es war ein sehr angenehmer flug da der flug von einer Partner Gesellschaft durchgeführt wurde war die Kommunikation Englisch/Türkisch dennoch sehr zu empfehlen Rückflug AYT-CGN 18.07.2025 Flug mit einer modernen B737 sehr freundliche Crew nur die Kommunikation vom Piloten könnte besser sein Ich werde SunExpress immer wieder für meinen Urlaub wählen
0 étoiles c’est impossible à mettre malheureusement : Honteux avion overbooké. Aucune infos. Personne pour nous aider. Abandonnés dans l’aéroport pendant plus de 3h, tirez votre plan! Finalement nous sommes arrivés à destination avec plus 6h de retard et 2 avions séparés. PLUS JAMAIS!
We booked to take the grandchildren to Antalya Turkey. The process was easy, price was good too, but that's when it got interesting. We booked our seats & paid for them & then tried to check in as it said you could! THEIR ONLINE CHECK IN IS ABSOLUTELY AWFUL, the worse I have come accrues, tafter entering 8 passengers details it crashed! Not once, twice, 3,4,5,6,7 times I evrntydlly lost the will as entering 8 passengers details & passport details is not a two min job! That includes the app too! It said £25 pp check in at the airport if you don't check in! Hence trying so many times, right upto chevon in day. But when I arrived at the airport they didn't charge, not here in Manchester or Antalya to be fair! Apart from this the check in staff were amazing as were the crew on board & the flight itself was lovely!
Ich bin mit Sunexpress geflogen. Das es sich hier um eine Billigairline handelt bei der man für alle Service zusätzlich bezahlen muss, ist klar. Von daher möchte ich dazu gar nichts schreiben. Was aber absolut nicht in Ordnung ist: Sie haben meinen Koffer am Flughafen zerstört und SunExpress lehnt eine Schadensmeldung ab.
Sehr Behindertfreundliche Fluggesselschaft wir werden immer wieder gerne mit Sun fliegen. Danke SunExpress
Abzocke beim Check in. Kostenpflichtig. Online check in nicht möglich . Unglaublich wie treist…, Werde in Zukunft diese Airline meiden.
Havde frygter at flyve med Sunexpress efter de dårlige anmeldelser, men jeg kan slet ikke nikke genkende til de udfordringer der henvises til! Alt gik som det skulle begge afgange. Lagde mærke til andre passagerer ikek havde styr på håndbagage reglerne og måtte betale ekstra gebyr. Nem tjek ind via app. Man skal tjekke ind her ellers koster det ekstra. Men intet problem i at bruge appen. Fløj til tiden, super imødekommende personale ombord. Fløj til Tyrkiet, antalya. Man skal booke plads i flyver så frem man vil være sikker på at sidde sammen.
Everything was great, the flight crew was very helpful to everyone.
Very difficult to book online. Wouldn't accept our passport number. Couldn't proceed online until I bought seats....absolutely ridiculous!!!!
SunExpress Airlines is a well-established airline that specializes in providing affordable air travel to various attractive destinations. With over 30 years of experience in the aviation industry, the company focuses on offering budget-friendly flights primarily to popular locations in Turkey, including Antalya, Izmir, Bodrum, and Adana. SunExpress aims to cater to both leisure travelers seeking vacation options and business travelers looking for cost-effective flight solutions. The airline's user-friendly website, www.sunexpress.com, allows customers to conveniently book one-way and round-trip economy flight tickets. SunExpress is committed to delivering accessible travel options, making it a preferred choice for individuals and families planning their trips to top destinations.
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