SunExpress Airlines is a well-established airline that specializes in providing affordable air travel to various attractive destinations. With over 30 years of experience in the aviation industry, the company focuses on offering budget-friendly flights primarily to popular locations in Turkey, including Antalya, Izmir, Bodrum, and Adana. SunExpress aims to cater to both leisure travelers seeking vacation options and business travelers looking for cost-effective flight solutions. The airline's user-friendly website, www.sunexpress.com, allows customers to conveniently book one-way and round-trip economy flight tickets. SunExpress is committed to delivering accessible travel options, making it a preferred choice for individuals and families planning their trips to top destinations.
SunExpress Airlines receives a mixed reception from customers, with many expressing frustration over various aspects of their service. While some reviewers appreciate the punctuality of flights and commend the friendly staff, others report significant issues with online check-in and customer support.
Complaints frequently highlight long wait times during check-in, unexpected fees, and unresponsive customer service, leading to a deeply disappointing travel experience for many. Instances of delayed flights and lost luggage further exacerbate the negative sentiment. Despite a few positive experiences, particularly regarding flight timing and helpful staff, the overall consensus leans towards dissatisfaction. Many consumers advise caution when considering SunExpress for future travel.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 1.6 | 13 |
| Dec 24 | 1.4 | 43 |
| Jan 25 | 1.4 | 26 |
| Feb 25 | 1.8 | 20 |
| Mar 25 | 3.1 | 136 |
| Apr 25 | 2.0 | 101 |
| May 25 | 1.9 | 123 |
| Jun 25 | 2.1 | 188 |
| Jul 25 | 2.5 | 350 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Good friendly service”
“I contacted their customer service over web chat, and they just told me to try again or wait for a refund within 10 b...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Website & app | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.3 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 2.5 out of 5 (poor) | 2.4 out of 5 (poor) | +63% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: SunExpress Airlines is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 2.0).
500 reviews of SunExpress Airlines. Filter by what matters to you.
Overall it was a pleasant experience. Flying low cost I seen plenty and SunExpress is pretty decent in service, timeliness and friendliness. Even when calling customer service they are friendly and helpful. I'll book SunExpress any day.
Everything absolute fine. My advance was that I flew from a small german Airport to Antalya and not from Antalya to an other Airport. It was all on point and I‘m completely happy with that. Handsome cabin crew.
Wir flogen von Dortmund ab und Hatten vorher versucht Online check in zu machen Aber der Vorgang funktioniert nicht weil die Website nicht weiter geladen hat Dann am Tag des Fluges mussten wir 5 Euro pro Person bezahlen weil wir das online check in "nicht gemacht hatten" trotz das die Sitzplätze reserviert waren also mussten die ja was bekommen haben wie gesagt würde die Airline nicht empfehlen weil man 2 mal schon denn Vorfall jetzt hatte
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Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 58% are 1–2★.
Arrived at dalaman for return flight home 1 hour wait in queue as numerous people unable to do on line check in including ourselves app is useless charged £40 to check in with many others people also being charged for luggage being over awful experience will never fly with them again staff at check in horrendous as well faces like thunder - AVOID
Warum muss man bei einem Flug von Hamburg nach Antalya für ein 250ml Wasser 3 Euro zahlen. Das ist ja wohl das Minimum was man kostenlos erwarten darf! Online Check-in funktioniert nicht richtig auf der Internetseite. Die Durchsagen im Flugzeug versteht kein Mensch! Wir reden hier von einer 30 jährigen Fusion von Lufthansa und Türkisch Airline zu je 50 %
Aircondition was very bad We had trouble tolerating, we were out of breath I said that three times to cabin crew but they did nothing Also sandwich was very bad too
Die Buchungen für Sitzplätze und Gepäck werden immer schlechter. Bezahlung war bis April 2025 noch mit SEPA Zahlung möglich. Jetzt nur Kreditkarten oder Online Banking. Für ältere langjährige Kunden fast nicht mehr möglich. Der Ausdruck der Reiseunterlagen ist sehr schlecht, Angabe der gebuchten Sitzplätze fehlt. Das war alles mal besser. Kundencenter kann nur im Ausland erreicht werden, sehr Kunden unfreundlich. Service sieht anders aus.
The Air Cairo booking is confusing and confusing. Maybe only slowly. Especially "Continue without luggage" should mean "Continue without extra luggage" and "Continue without seat" even if one is selected, is bad. Both leave the impression that something should be sold separately
Online bilet almak icin cok uğraştım ama doğum tarihi kısmını girememiştim. Telefondan aldırdım. Bana en pahalı koltuklardan aldırmışlar. Başka seçeneğim olduğunu söylemediler bile. Bence özellikle işlemiyor bunların uygulaması milleti kazıklamak için.
The check-in process was very poorly organized — the queues were extremely long, and the progress was very slow. My family and I were genuinely worried we wouldn’t make it to our flight on time. Boarding was also frustrating. Despite purchasing more expensive seats specifically to receive priority boarding, we were made to wait with a child while passengers seated in rows18 to 34 boarded first. This completely defeated the purpose of paying extra and left us very disappointed with the experience.
Virkelig dårlig stil. De gør så det ikke er muligt at tjekke ind online. Man kan ikke logge ind med den kode man laver. Flyver aldrig med det firma igen
بالتأكيد، إليك النص كاملاً: "I booked with Sun Express, but they canceled our flight. They offered free rebooking, but there were no suitable options, forcing us to choose an inconvenient flight. When a suitable flight became available, they asked for an additional 6000 kronor. I want to contest this as my original booking was for five weeks, and the new one is only for one month. We need the five weeks due to a health situation requiring us to travel to Lebanon. We were forced to accept this, and now they are refusing to provide alternative bookings without additional fees."
Fantastic airline, no issues at all Staff were very nice, polite and attentive Plane was clean Plenty of legroom in standard seats Seats were leather and comfortable Flight was pretty much on time My only criticism was the website had a few issues when trying to check in but just had to have a few goes. I would recommend them....
Flug von Antalya nach Köln war okay, Flugpersonal auch, leider war unser Koffer bei Ankunft beschädigt und offensichtlich geöffnet worden- sowie 1 Stange Zigaretten fehlte. Leider keinerlei Entgegenkommen seitens Sunexpress. Nachtrag: Auch eine neuerliche Bitte um nochmalige Überprüfung führte zu keinem anderen Ergebniss!
Super friendly and helpful. While I made a mistake myself, they offered help and we were able to fly. I will recommend to fly with sunexpress !!
Worst airline experience ever with SunExpress! I flew with SunExpress on flight SX39C2 from Cologne to Beirut via Antalya on July 14, 2025, and it was a complete disaster. Due to the airline’s negligence, my luggage was left behind in Antalya, and I was without it for three full days. To make things worse, I had already traveled to another country after arriving in Beirut, which made it extremely difficult to return to the airport to retrieve my bag. I even had to pay for a taxi ride to another country because of the delay. I finally received my luggage on July 17, 2025, after several days of stress, inconvenience, and wasted time. This situation forced me to spend extra money on clothes, essentials, and unexpected transportation — all because of the airline’s mistake. My vacation was completely ruined. I lost time, peace of mind, and had to deal with emotional and financial pressure. SunExpress offered no support, no apology, and no compensation. Their lack of professionalism and responsibility is unacceptable. I know my rights as a passenger, and if this matter is not handled properly, I will escalate it through legal and consumer protection channels. Others deserve to know how carelessly SunExpress treats its customers. Avoid SunExpress at all costs — unreliable, unprofessional, and completely irresponsible.
Flights were fine. Cant complain about that. Bag drop at manchester a shambles, 1 desk open for non priority boarding. Took forever despite checking in online. Return flight - couldnt get online check in to work however customer service changed me to airport check in at no charge so that was good. Airport experience for sunexpress in antalya far better than from manchester. Maybe they get better priviledges being a turkish airline. All in, it did the job. Wasnt the best but not a shambles either. Wouldnt rule out flying with them again.
Çok yardımcı ve profesyonel kabin ekibi ❤️
SunExpress Airlines is a well-established airline that specializes in providing affordable air travel to various attractive destinations. With over 30 years of experience in the aviation industry, the company focuses on offering budget-friendly flights primarily to popular locations in Turkey, including Antalya, Izmir, Bodrum, and Adana. SunExpress aims to cater to both leisure travelers seeking vacation options and business travelers looking for cost-effective flight solutions. The airline's user-friendly website, www.sunexpress.com, allows customers to conveniently book one-way and round-trip economy flight tickets. SunExpress is committed to delivering accessible travel options, making it a preferred choice for individuals and families planning their trips to top destinations.
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