Excellent customer service
Excellent customer service. Would recommend.

Taylor Rose Solicitors is a prominent UK law firm positioned among the top 60 full-service legal providers in the country. With a team of over 800 qualified lawyers, the firm offers a comprehensive range of legal services covering almost every area of law. Their expertise includes family law, immigration, agreements, and more, ensuring that clients have access to tailored legal solutions for various needs. The company serves a diverse clientele, including individuals, businesses, and organizations, with offices located in London and throughout the UK. Taylor Rose Solicitors is dedicated to delivering modern legal services through a smart, client-focused approach, making it a reliable choice for those seeking professional legal assistance. For more information, visit their website at www.taylor-rose.co.uk.
Taylor Rose consistently receives high praise for its exceptional customer service and professionalism, with many reviewers recommending the firm for its reliable and thorough conveyancing services. Clients highlight the efficiency and responsiveness of solicitors like Irushi Gunathilake, Helen Bean, and Jane Voce-Long, who keep them informed throughout the process.
Positive experiences are frequently noted, with consumers describing their interactions as friendly and supportive, particularly during challenging legal matters. However, some customers express frustration with poor communication, citing delays in responses and issues with the firm's login system. Despite these occasional complaints, the overwhelming sentiment remains positive, with many stating that Taylor Rose is the best solicitor they've worked with.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 5.0 | 2 |
| Nov 24 | 4.6 | 90 |
| Dec 24 | 4.5 | 105 |
| Jan 25 | 4.7 | 80 |
| Feb 25 | 4.5 | 103 |
| Mar 25 | 4.7 | 199 |
| Apr 25 | 4.4 | 139 |
| May 25 | 4.5 | 121 |
| Jun 25 | 4.5 | 117 |
| Jul 25 | 4.6 | 44 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Excellent customer service”
“Instructed Taylor Rose over a week ago and have had no response to my Emails about their login system or sending my d...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.5 out of 5 (poor) | 4.5 out of 5 (good) | −1% | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | — | — | 1,078 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.6 out of 5 (good) | 5.0 out of 5 (good) | +2% | 692 |
Bottom line: Taylor Rose is #3 of 5 on overall rating in this group. On value, Knights Professional Services scores higher (3.6 vs 2.5).
500 reviews of Taylor Rose. Filter by what matters to you.
Over a year ago
Excellent customer service. Would recommend.
Over a year ago
Taylor Rose provided a professional service. Irushi Gunathilake and her legal assistant, Amandi Perera were responsible for our conveyancing. They regularly kept me updated throughout the process. The... See more
Over a year ago
Very pleased with the best service and the advice provided. Highly recommend the professionals at Taylor Rose.
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Excellent customer service. Would recommend.
Taylor Rose provided a professional service. Irushi Gunathilake and her legal assistant, Amandi Perera were responsible for our conveyancing. They regularly kept me updated throughout the process. They were excellent!
We had fantastic service from Helen Bean while buying our first family home. She worked incredibly quickly without ever missing a detail—thorough, professional, and always on the ball. Couldn’t have asked for better support through the process. Highly recommend!
Very pleased with the best service and the advice provided. Highly recommend the professionals at Taylor Rose.
We have had a very positive experience with Jane Voce-Long at Taylor Rose and her assistant Zak. We have used them for 3 house sales and each time they have been responsive, reliable and thorough. Thank you for your help with them. Many Thanks Rachel
The legal team who were dealing with my conveyancing at Taylor Rose were brilliant. I was kept informed about the process in a timely manner and any issues that arose were dealt with quickly and efficiently. I would particularly like to thank Charlotte Davitt, Chloe Rivers and Amanda Ackroyd.
I had the privilege of being represented by Mohamed Jaufurally from Taylor Rose Solicitors in a sensitive and emotionally challenging family court matter. From the very beginning, Mohamed was professional, calm, and reassuring. He took the time to understand my case clearly and responded quickly to any concerns I had, even on short notice. On the day of the hearing, Mohamed’s preparation and presence in court were outstanding. He remained focused, composed, and effectively highlighted the key legal points that made a real difference in the outcome. Thanks to his expertise, the court reached a fair and just decision — and I truly felt supported every step of the way. I’m very grateful for his help and would absolutely recommend Mohamed to anyone facing family legal proceedings. He’s not only a knowledgeable solicitor but someone who genuinely cares about achieving the right result for his clients. Thank you again for your excellent work!
Shannon was absolutely brilliant. From the start to the end of selling our property and buying our next one we had no issues with the firm. I cannot recommend Taylor Rose and Shannon enough. We had frequent updates, easy communication and a quick sale and purchase with professionalism throughout. Nothing ever felt too much and we was reassured throughout the process.
Excellent experience!
The process of either buying or selling a house is so much more of a challenge without a good solicitor and we’ve worked with a number over the years, mostly mediocre and one so awful they cost us a sale, so it was an absolute pleasure and a breath of fresh air to work with Kasim Ahmed of Taylor Rose. A past frustration has been getting hold of our solicitor at points where swift action is required, however despite his workload Kasim was always available, the outcome of our sale seemingly as important to him as it was to us…never before had we had such personal service from a solicitor who would go above and beyond to achieve the desired result. Kasim also proved to be incredibly knowledgeable in regards to the finer points of conveyancing law, politely but firmly putting the buyers solicitor right at various points and so we felt entirely in safe hands despite the challenging technicalities we encountered throughout, his professional assuredness a comfort to us in what can be a bewildering and stressful process for the layperson. Most importantly though it would be remiss of us not to mention his humanity and empathy, it is rare to find fair minded people who care and keep to their word in a professional capacity, and that ultimately become friends as a result. S&T Pengelly
I recently sold my home with the help of Laura at Taylor Rose, and I can't thank her enough for the exceptional service she provided throughout the process. From start to finish, Laura was professional, efficient, and incredibly supportive. She kept me informed at every step, patiently answered all my questions, and handled every detail with care and confidence. Her clear communication and dedication made what could have been a stressful experience feel smooth and well-managed. Seda also provided helpful support along the way, and together they made a great team – but it was Laura who really led the way and made the difference. I’m truly grateful for all the hard work and commitment Laura put in to ensure a successful sale. I would not hesitate to recommend her and the Taylor Rose team to anyone looking to sell their property. Thank you, Laura – you were brilliant! Best regards, Shramika & VJ.
Jenny and Gary were a very affective duo for us, very easy to communicate with, can always get a hold of one of them, frequent updates, willing to explain anything and help in anyway they could. Made the overall experience a lot easier with two very friendly points of contact. Couldn’t recommend enough
We are so glad we chose Taylor Rose as our solicitor for our house purchase, they were without a doubt the best solicitors we have ever worked with for conveyancing. Charlotte Davitt was very helpful and thorough throughout the whole process, and was always quick to respond to any communication. Because of this, Charlotte, Amanda Ackroyd, and Chloe Rivers were able to complete our purchase so much quicker than we were expecting. We will definitely be recommending Taylor Rose to friends and family and using them again for any future house purchases.
I want to thank Olivia (Worthing) for all her help with some legal work I required recently. Her professionalism and sensitivity were very much appreciated at a difficult time. I would wholeheartedly recommend Taylor Rose Worthing
Instructed Taylor Rose over a week ago and have had no response to my Emails about their login system or sending my documents no communication poor service
The team at Taylor Rose based in Milton Keynes were so kind, caring, empathetic and helpful in assisting me to sell my property. I particularly would like to offer my eternal gratitude to Rachel, who worked tirelessly to ensure that I exchanged and completed on my house. Rachel listened to what I was saying, cheered me up and always remained positive throughout the process of selling my house, never wavering and always there despite being inundated with so much work. She is highly skilled, experienced and fearless in chasing on your behalf but at the same time, is conscientious of all parties involved. She was really someone I could count on and made herself available, meeting all my expectations and much more. Louise was also very kind, knowledgeable and helpful. They really made my sale go over the line. I cannot emphasise enough how highly I rate Rachel, Louise and the conveyancing team. In the often very challenging and unpredictable nature of selling your home, the Taylor Rose team offer integrity, experience, skill and an overall breath of fresh air in an otherwise very stressful time. I thank Rachel, Louise and the rest of the team at Taylor Rose who all worked in a friendly manner in tandem for me from the bottom of my heart.
I want to say thank you to the conveyancing Sahani W., who assisted me in this process for me to buy my flat. The app was easy to use, easy access and follow up by phone or email and provided an excellent service. I would highly recommend!
I’ve now used Taylor Rose for two house sales/purchases, and the reason I came back to them for the second time was because of the quality provided by Shana Appa and Bonita Nijran. After having an extremely unsatisfying experience with a conveyance company, the transition to using Taylor Rose and the two solicitors mentioned was night and day. Whilst the house sale process in the UK is extremely drawn out and overly complex, Shana and Bonita helped make the process far simpler, providing clarity when needed and only reaching out to explain critical parts of the sale, or to help with relevant documents. Unlike the previous company I used, where the onus on receiving follow ups was led by me chasing, both Shana and Bonita were good communicators- and provided regular updates. I strongly recommend their services, I believe transparency, simplicity and honesty are very important in these transactions, but have found it hard to rely on services I’ve used in the past. However, this is not true of Taylor Rose, Bonita and Shana- who applied themselves brilliantly to get my house sale completed. Strongly recommend their services.
Highly recommend Tony Williamson. Excellent communication throughout, very efficient. Will definitely use his services again.
Rachel provided an excellent service and from our side of things everything was done efficiently and of a timely nature.
Taylor Rose Solicitors is a prominent UK law firm positioned among the top 60 full-service legal providers in the country. With a team of over 800 qualified lawyers, the firm offers a comprehensive range of legal services covering almost every area of law. Their expertise includes family law, immigration, agreements, and more, ensuring that clients have access to tailored legal solutions for various needs. The company serves a diverse clientele, including individuals, businesses, and organizations, with offices located in London and throughout the UK. Taylor Rose Solicitors is dedicated to delivering modern legal services through a smart, client-focused approach, making it a reliable choice for those seeking professional legal assistance. For more information, visit their website at www.taylor-rose.co.uk.
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