Lovely tea
Lovely tea, well packed. Nice staff too.

teapigs is an online retailer specializing in high-quality teas, providing a wide selection of products to tea enthusiasts and casual drinkers alike. The company offers a variety of tea types, including herbal, green, and caffeine-free options, as well as unique blends designed to cater to different tastes and preferences. Customers can purchase individual teas or curated bundles through the easy-to-navigate website, which emphasizes both product quality and ethical sourcing. Targeting health-conscious consumers and tea lovers, teapigs is committed to sustainability and ethical practices, as evidenced by their participation in the Ethical Tea Partnership. They also engage with their community through informative content about tea and special promotions, encouraging customers to explore the diverse world of teas available online. With a focus on customer satisfaction, teapigs provides free UK delivery on orders over £25, making it convenient for customers to enjoy premium teas from the comfort of their homes.
Teapigs receives a mix of feedback from customers, with many praising the quality of their tea and the ease of ordering through their website. Reviewers often highlight the great taste and variety of Teapigs products, indicating satisfaction with the tea itself.
However, a significant number of complaints focus on delivery issues, with many customers expressing frustration over long wait times, missing items, and poor customer service. Some report waiting over a week for their orders, while others mention high shipping fees that feel unjustified. Despite attempts by the company to rectify mistakes, such as offering free orders to compensate for errors, the overall sentiment reflects growing dissatisfaction with service reliability. Consequently, while the product quality remains a strong point, the delivery and customer service aspects leave much to be desired.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 282 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.0 | 4 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 3.7 | 3 |
| Dec 24 | 2.8 | 10 |
| Jan 25 | 3.0 | 3 |
| Feb 25 | 1.5 | 2 |
| Mar 25 | 4.2 | 11 |
| Apr 25 | 2.6 | 14 |
| May 25 | 1.3 | 6 |
| Jun 25 | 2.1 | 8 |
| Jul 25 | — | 0 |
| Aug 25 | 1.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 282 most recent reviews.
“Bought pack of 15 to only find 2 bags were empty”
“Fantastic tea let down by expensive delivery and long order completion - 7 days to seems crazy when there's plenty of...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.5 out of 5 (good) | 4.1 out of 5 (good) | −9% | 282 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 3.9 out of 5 (good) | — | 1,000 |
Bottom line: teapigs is #3 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.4).
282 reviews of teapigs. Filter by what matters to you.
Not the best I’m afraid. Very late order no updates until I chased . Joyful fruit and nut missing. Never had any issues before but this was surprising.
Ordered 7th April and still not dispatched 9 days later. Zero communication from Teapigs. Really frustrating. This is my first time ordering direct from Teapigs and I will not be a return customer!
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Hello, I placed my order 13 days ago directly from your website. Still haven’t received anything. After 10 days I received an email saying that it’s been despatched. Today I noticed the second day the same tracking message -Royal Mail is waiting for the parcel. It’s been 2 days and counting even to get into the chain. Then I’ll be waiting for the actual delivery on top of that. What is going on Teapigs? You clearly don’t value your customers. Only 40tea bags!! It was my first online purchase from you and needless to say it’ll be the last. Anna
My parcel has come damaged and wet on its journey, one of the packs was for a birthday present as box is ripped. Now free sample in box either
Ordered on the 6th April, payed £4 for delivery, supposed to be delivered within 3-7 days, and it still hasn’t been dispatched yet, it’s been 8 days already!
I appreciate the company's communication and adding my country to the shipping list. Teas are of excellent quality. I especially like the tea temples are made of biodegradable plant starch.
Firstly I ordered a set of taster T apigs and a varity of other flavors as my sone has purchased before and told me they were very nice. When the Tpigs arrived they were packaged well, however I was unsure how to brew some of the flavours correctly for optimum taste. I emailed the customer services team who went beyond helping me, they looked sat what I had purchased and sent me directions for brewing them all and are going to see if its possible to add brewing notes to the packaging.
In my dealings with teapigs I have experienced very helpful and efficient responses, and always got a very positive outcome.
I bought a faulty box of tea bags which had split and I was unable to use. I contacted tea pigs and received a reply promptly the next morning from Kira who asked for details of product number etc and apologised for the fault of the purchase. I have now received an email to say I will be sent a new box. Very happy with how my complaint was dealt with nd how quick it was, thank you Kira
I have always drank tea pigs green tea I’ve tried other teas and this is by far the best quality, I had a small issue with a couple of split tea bags and contacted customer service , kira was wonderful, replied immediately and sent out a full box .delicious top quality tea and lovely efficient customer service
I had a bit of an issue with delivery and Kira sorted everything out for me. I genuinely can’t complain about the Customer service. If there is an issue Teapigs will attempt to fix it immediately.
I don't why it's taken so long I paid £4.00 shipment and I could have purchased on Amazon prime for free next day delivery...poor show I'm afraid
I am a Japanese living in London. On my return I had a question about the Earl Gray strong fragrance from teapigs, a gift for my mother. teapigs staff were quick to respond and their explanations were thorough, detailed and reassuring. Thank you! I love teapigs even more! Next time I visit a physical shop I will also buy a special bottle to store a large amount of tea packets: ❤︎
A few of my tea satchels broke open and I reached out to the Teapigs team to see if I was being too rough or perhaps got an odd batch. Kira responded to my email literally in about 10 minutes and was so thoughtful and kind! I sent her a picture of my package so she could reach out to the manufacturer and get team will be sending me a replacement. Lovely people, great tea and even better customer service, thanks Kira!
teapigs is an online retailer specializing in high-quality teas, providing a wide selection of products to tea enthusiasts and casual drinkers alike. The company offers a variety of tea types, including herbal, green, and caffeine-free options, as well as unique blends designed to cater to different tastes and preferences. Customers can purchase individual teas or curated bundles through the easy-to-navigate website, which emphasizes both product quality and ethical sourcing. Targeting health-conscious consumers and tea lovers, teapigs is committed to sustainability and ethical practices, as evidenced by their participation in the Ethical Tea Partnership. They also engage with their community through informative content about tea and special promotions, encouraging customers to explore the diverse world of teas available online. With a focus on customer satisfaction, teapigs provides free UK delivery on orders over £25, making it convenient for customers to enjoy premium teas from the comfort of their homes.
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