Ted's Camera Stores is a prominent retail chain in Australia specializing in photographic equipment, accessories, and services. The company offers a wide range of products, including cameras, lenses, tripods, and photography-related gadgets, catering to both amateur and professional photographers. Customers can find a variety of brands and models to meet their specific needs, along with expert advice from knowledgeable staff. In addition to selling photographic gear, Ted's Camera Stores provides various services, such as camera repairs, equipment rentals, and photography workshops. This comprehensive approach ensures that customers receive support throughout their photography journey, making it a go-to destination for photography enthusiasts across Australia. The company’s commitment to quality products and customer service positions it as a trusted resource in the competitive photography market.
Ted's Camera Stores receives significant criticism from customers, primarily due to poor service and delivery issues. Many reviewers express frustration over delayed shipments, with one customer noting they ordered a camera in November that still hadn't arrived by the time of their review.
Others report similar experiences, stating their orders never turned up or that they received no updates after weeks of waiting. However, there are a couple of positive remarks regarding the staff's helpfulness, particularly when resolving issues with duplicate orders. One customer praised the staff for efficiently arranging a refund after a mistake in their online order. Despite these isolated positive experiences, the overwhelming sentiment reflects dissatisfaction with the overall service quality and reliability. Overall, the sentiment is predominantly negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 10 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 1.0 | 1 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.5 | 2 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 10 most recent reviews.
“I ordered a camera back in November, and it still hasn’t arrived”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Consumer Electronics.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | 1.9 out of 5 (poor) | 100 out of 100 | — | 10 |
| 1.9 out of 5 (poor) | 100 out of 100 | +104% | 547 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 1,000 |
Bottom line: Ted's Camera Stores is #4 of 5 on overall rating in this group.
10 reviews of Ted's Camera Stores. Filter by what matters to you.
I placed an order for an online purchase twice by mistake. Ted’s staff were excellent. They understood my request arranged a refund for the additional item and kept me informed throughout the process. Refund took 3 working days.
On Saturday 15th September 2018 I bought a Manfrotto NX Bodypack Sling Bag Navy for $49.95 from the Camberwell Store so I can protect my Panasonic HC-VX985 4K Video Camera from being dropped, scratched and scraped.
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Ted's Camera Stores is a prominent retail chain in Australia specializing in photographic equipment, accessories, and services. The company offers a wide range of products, including cameras, lenses, tripods, and photography-related gadgets, catering to both amateur and professional photographers. Customers can find a variety of brands and models to meet their specific needs, along with expert advice from knowledgeable staff. In addition to selling photographic gear, Ted's Camera Stores provides various services, such as camera repairs, equipment rentals, and photography workshops. This comprehensive approach ensures that customers receive support throughout their photography journey, making it a go-to destination for photography enthusiasts across Australia. The company’s commitment to quality products and customer service positions it as a trusted resource in the competitive photography market.
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