great service queick and easy
great service queick and easy

Tesco Bank is a financial institution based in the UK that offers a variety of personal banking products designed to meet the needs of individual consumers. The company provides services such as credit cards, personal loans, and savings account options, catering primarily to UK residents aged 18 and over. With a focus on making banking simple and rewarding, Tesco Bank also incorporates its Clubcard loyalty program, allowing customers to benefit from exclusive discounts and rewards. In addition to its core offerings, Tesco Bank emphasizes user convenience through its mobile app, which enables customers to manage their accounts, check balances, and view transactions on the go. The company aims to support its customers with helpful resources and tools, including budgeting guides and a dedicated help center, ensuring they have access to the information they need for effective personal finance management.
Tesco Bank receives high praise from customers for its friendly and helpful service, with many noting the ease of completing transactions and the quick responses from staff. Reviewers appreciate the ability to speak with knowledgeable representatives who address their concerns effectively, contributing to a positive overall experience.
However, some customers express frustration regarding specific issues, such as complications with card management and the need for clarification on billing questions. A few negative reviews highlight instances where communication fell short, leading to dissatisfaction. Despite these criticisms, the majority of feedback reflects a strong sentiment towards the bank's service quality. Overall, Tesco Bank is viewed positively, with a solid reputation for customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“great service queick and easy”
“As a fairly long Tesco card customer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Money & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Tesco Bank is #4 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 4.5).
60 reviews of Tesco Bank. Filter by what matters to you.
Over a year ago
Very helpful, knowledgeable and reassuring. Easy to contact and fully addressed my concerns.
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great service queick and easy
Very quick and easy to complete
Very friendly and helpful.
Very helpful, knowledgeable and reassuring. Easy to contact and fully addressed my concerns.
Speaking to a real live person!
The lady followed my questions/requirements and informed me I could do as requested....i.e. shift a big bill onto installments. Everything was explained to me and I could proceed to activate my aspirations. However, when I heard the costs to be applied,......which in my view was SCANDALOUSLY ABHORRENT.....I informed the very helpful lady that I would decline taking the matter any further and consider limiting my use of this particular credit card. As a fairly long Tesco card customer.....I must say this appears to be at least.....PRICE GOUGING.....and is an unattractive element of our possibility of doing additional business. Solution opportunity.......well, I will leave that one for you to be innovative about....and inform me of the various opportunities.....I can think of a few.....yet, I'll simply await how you may choose to react/to attract me towards further use of your card, to any great extent, hereafter. Brendan
Yes I think Tesco are doing really well and I would recommend people using there products
Very knowledgeable person with plenty of time and patience nothing was a problem
Prompt reply and corrected the problem immediately.
Daft answer to my question
I had a question about my bill which was answered.
The staff member listened to me was helpful And help me achieve the outcome I wanted
I called twice for the same subject, as I had first tried the online account. The first call was just to confirm if I stopped my credit card, found it, I could start it again. They confirmed I understood that correctly. The second call was to cancel my card properly as I could not / did not find it. Both calls were handled sympathetically & answers explained patiently when I asked a question. I have dealt with other Company Customer Service departments where they were abrupt and short. That is not Customer Service to me. If a person takes the time and energy to bother to call it is not because they have nothing better to do (in my view). Sympathetic and understanding will be greatly appreciated where abrupt and short will be aggravating. Once experiencing the negative, it often prevents me from dealing with that company again.
Terrible that I had to call in the first place . My account has been messed about with without my permission and now I’m being told I can’t do nothing about it . Don’t know why Tesco think it’s ok to do this
Helpful customer service and good overall service
Genuine helpful knowledgeable and understanding. One problem though they do not seem to understand that you fo not carry card security codes when your travelling very frustrating especially when you think you've been scammed
Tesco Bank is a financial institution based in the UK that offers a variety of personal banking products designed to meet the needs of individual consumers. The company provides services such as credit cards, personal loans, and savings account options, catering primarily to UK residents aged 18 and over. With a focus on making banking simple and rewarding, Tesco Bank also incorporates its Clubcard loyalty program, allowing customers to benefit from exclusive discounts and rewards. In addition to its core offerings, Tesco Bank emphasizes user convenience through its mobile app, which enables customers to manage their accounts, check balances, and view transactions on the go. The company aims to support its customers with helpful resources and tools, including budgeting guides and a dedicated help center, ensuring they have access to the information they need for effective personal finance management.
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