Instant service
Instant service

Ticketmaster Hellas is a leading online ticketing platform based in Greece, specializing in the sale of tickets for various events, including concerts, theater performances, sports events, and other entertainment activities. The company provides a user-friendly interface that allows customers to easily browse and purchase tickets for their favorite events, ensuring access to a wide range of entertainment options across the country. The primary customers of Ticketmaster Hellas include individuals seeking to attend live events, as well as event organizers looking to promote and sell tickets for their shows. By offering comprehensive event listings and secure purchasing options, the company serves as a vital intermediary in the events and entertainment sector, facilitating seamless transactions between consumers and event promoters. For more information, visit their website at www.ticketmaster.gr.
Ticketmaster Hellas receives a generally positive reception from its users, with many praising the quick and effective customer service. Reviewers frequently highlight the prompt responses and clear communication from the support team, noting that inquiries about tickets are handled efficiently.
However, there are significant complaints regarding the ticket purchasing process, particularly the queue system, which many find frustrating. Customers report long wait times and issues with being reset in the queue, leading to dissatisfaction and feelings of being treated poorly. Despite these challenges, the overall sentiment leans towards appreciation for the service provided, especially in terms of responsiveness. Overall, Ticketmaster Hellas is seen as a reliable option, though improvements in the ticketing process are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 60 | 100% | +1.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.0 | 2 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 4.7 | 3 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 3 |
| Apr 25 | — | 0 |
| May 25 | 1.8 | 5 |
| Jun 25 | 2.0 | 1 |
| Jul 25 | 5.0 | 1 |
| Aug 25 | 5.0 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I had a question about my ticket”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.6 out of 5 (poor) | — | 60 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.1 out of 5 (good) | — | 999 |
Bottom line: Ticketmaster Hellas is #4 of 5 on overall rating in this group. On website & app, Dream Car Giveaways scores higher (4.1 vs 2.6).
60 reviews of Ticketmaster Hellas. Filter by what matters to you.
Over a year ago
I had a question about my ticket. The ticketmaster team emailed me a prompt and detailed answer.
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Instant service
Its perfecf !!your service!!!
I had a question about my ticket. The ticketmaster team emailed me a prompt and detailed answer.
question aboyt tickets
Ευχαριστώ για την άμεση ανταπόκριση σας!
Immediate response
The review concerns the concert dedicated to Vasilis Karras on June 13, 2025. The event poster simply stated 7:00 p.m. There was no mention of when the doors would open or anything else about the arrival time, with the result that many people (including myself) gathered outside the venue from 5:30 p.m. in unbearable heat, with the organizers who were there informing us that the doors would open at 7:00 p.m. at approximately 7:00 p.m.!!!!!! The only positive thing about this was that once the doors opened, entry into the stadium was fairly quick. When the concert started, the monitor on the main stage did not show any images from the main stage, so we could not see the singers, but this was rectified after about 20 minutes.
Their queue system is awful. 2 days of waiting to get a ticket and their system with no reason kept resetting my place in the queue. This happens when there are monopolies. Awful company, awful services. Just a disgrace. I prefer not to attend any concert ever again ,than getting tickets from them. Stay away from them for the benefit of your mental health
Unacceptable! Waiting in the queue to purchase tickets the first time and before payment it brought an error. After thrown to the queue again and waiting for 5 hours I got restricted access. For a separate event we got charged 3 times for the same tickets. Better close it you are worthless. Never again!
3 minutes before it was my turn to shop tickets for a concert, suddenly I’m being kicked off the site and back to the queue.
Quick and very clear response
Αν μπορούσα να βάλω 0 αστέρια θα τα έβαζα. Άθλιο σύστημα εξυπηρέτησης πελατών, πλατφόρμα πραγματικά άχρηστη. Είμαι μπροστά στην οθόνη 3 ώρες και έχω μπει σε 3 ουρές και τελικά καταλήγω χωρίς ούτε ένα εισιτήριο για έναν αγώνα ποδοσφαίρου. Κάθε φορά το ίδιο πράγμα, το μόνο που μπορούν να εξυπηρετήσουν αποτελεσματικά απ' ότι φαίνεται είναι καμιά συναυλία 10 ατόμων. Δεν είναι δυνατόν ένα δήθεν σύστημα με ουρά που έχει 1+ ώρα χρόνο αναμονής να καταλήγει να μην σε αφήνει να πληρώσεις τις επιλεγμένες θέσεις, τις οποίες μια αποφασίζει ότι είναι διαθέσιμες μια όχι, μια εμφανίζει το στάδιο άδειο, μια όλα διαθέσιμα, όποτε και ό,τι του καπνίσει που λέμε. Εάν δε μπορείτε να εξυπηρετήσετε το μόνο πράγμα για το οποίο σας προσλαμβάνουν οι οργανωτές καλύτερα να μην ασχολείστε. Φτιάξτε τα συστήματά σας ή αφήστε το καλύτερα, μη μας κοροϊδεύετε.
Excellent service today ... very quick and clear response; exactly as I'd wish for. Thank you very much for your help. 👌
Τhe immediate, quick response to my email and the also immediate resolution of my request.
Ευχαριστώ πολύ για την πολύ ωραία κουβέντα και τη γρήγορη και απέριττη βοήθεια! πολύ ευγενικό και εξυπηρετικό. Τις καλύτερες ευχές από το Ηράκλειο! Tobias Triebler
Amazing and fast user support. Literally replied within minutes.
Άμεση εξυπηρέτηση, σαφείς οδηγίες, ευκολία πρόσβασης
Ticketmaster Hellas is a leading online ticketing platform based in Greece, specializing in the sale of tickets for various events, including concerts, theater performances, sports events, and other entertainment activities. The company provides a user-friendly interface that allows customers to easily browse and purchase tickets for their favorite events, ensuring access to a wide range of entertainment options across the country. The primary customers of Ticketmaster Hellas include individuals seeking to attend live events, as well as event organizers looking to promote and sell tickets for their shows. By offering comprehensive event listings and secure purchasing options, the company serves as a vital intermediary in the events and entertainment sector, facilitating seamless transactions between consumers and event promoters. For more information, visit their website at www.ticketmaster.gr.
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