Quick response with detailed answers
Quick response with detailed answers

Ticketmaster Hellas is a leading online ticketing platform based in Greece, specializing in the sale of tickets for various events, including concerts, theater performances, sports events, and other entertainment activities. The company provides a user-friendly interface that allows customers to easily browse and purchase tickets for their favorite events, ensuring access to a wide range of entertainment options across the country. The primary customers of Ticketmaster Hellas include individuals seeking to attend live events, as well as event organizers looking to promote and sell tickets for their shows. By offering comprehensive event listings and secure purchasing options, the company serves as a vital intermediary in the events and entertainment sector, facilitating seamless transactions between consumers and event promoters. For more information, visit their website at www.ticketmaster.gr.
Ticketmaster Hellas receives a generally positive reception from its users, with many praising the quick and effective customer service. Reviewers frequently highlight the prompt responses and clear communication from the support team, noting that inquiries about tickets are handled efficiently.
However, there are significant complaints regarding the ticket purchasing process, particularly the queue system, which many find frustrating. Customers report long wait times and issues with being reset in the queue, leading to dissatisfaction and feelings of being treated poorly. Despite these challenges, the overall sentiment leans towards appreciation for the service provided, especially in terms of responsiveness. Overall, Ticketmaster Hellas is seen as a reliable option, though improvements in the ticketing process are needed.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 60 | 100% | +1.6 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.0 | 2 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 4.7 | 3 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 3 |
| Apr 25 | — | 0 |
| May 25 | 1.8 | 5 |
| Jun 25 | 2.0 | 1 |
| Jul 25 | 5.0 | 1 |
| Aug 25 | 5.0 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I had a question about my ticket”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.6 out of 5 (poor) | — | 60 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.1 out of 5 (good) | — | 999 |
Bottom line: Ticketmaster Hellas is #4 of 5 on overall rating in this group. On website & app, Dream Car Giveaways scores higher (4.1 vs 2.6).
60 reviews of Ticketmaster Hellas. Filter by what matters to you.
Quick response with detailed answers
For my request no. 52596141/23-10-24 My experience of the assistance received from every member of your staff who dealt with resolving the problem on Football tickets caused by my own fault, was Courtesy, Commitment in handling my request and Efficiency to propose alternatives and apply the right one. Please accept my sincere thanks!!!
No one ever answers. after 2 days of trying to reach them they sent me an automated email. Lol. Just avoid them
Quick response
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ΑΜΕΣΗ ΕΞΥΠΗΡΕΤΗΣΗ-ΕΥΧΑΡΙΣΤΩ
Άμεση απάντηση άψογο service !
They responded quickly and helped me resolved the matter
Prompt helpful advice once again !
Εξωφρενικά μεγάλη προμήθεια για την αγορά εισιτηρίου, το οποίο είναι μονόδρομος γιατί δεν υπάρχει σημείο παραλαβής χωρίς έξτρα χρέωση, τα μοναδικά σημεία παραλαβής είναι στην Αθήνα στα οποία προστίθενται επιπλέον χρεώσεις . Για ένα εισητηριο 45 ευρώ προσθέτουν 4,5 ευρώ επιπλέον στην ηλεκτρονική αγορά και 1,5 ευρώ δηλαδή 6 ευρώ σύνολο σε κάθε εισητηριο από τα σημεία παραλαβής στην Αθήνα.
Quick and accurate reply
Avoid purchasing tickets, they refuse to provide refunds. DJ Solomun was playing for Music Elements in Cyprus. The DJ had a flight delay and only showed up at midnight even though the event was advertised for 5pm. Solomun himself posted a story on Instagram saying he was wondering if he would even play at the event as it was so late and admitted that the event was scheduled to finish at 12. We were made to wait in the hot & humid packed stage for 6 hours with no information on what was going on and a no name DJ playing warm up sets. Inevitably, we left at 11pm and missed Solomun because no one provided any updates from the staff.
Μακριά!! Δεν μου επιστρεφουν τα χρήματα για δικό τους λάθος. Κανω μια παραγγελία κ μου την δείχνει ακυρη. Στην πιστωτική μου είναι ήδη δεσμευμένα. Τους παίρνω άμεσα τηλεφωνο κ τους το αναφέρω κ μου λένε ίσως αργησα λιγο κ δεν εγινε δεκτός ο κωδικός απο την πιστωτική ή οτι ειχα βαλει λάθος στοιχεία ταυτοτητας. Αποφασιζω μετα από 15 λεπτα να ξανακάνω την παραγγελία κ οταν την ολοκληρώνω μου δείχνει το site τους οτι κ η τελευταία αλλά κ η προηγούμενη που φαινόταν ακυρη εγιναν εγκυρες. Τους ξανακαλώ αμέσως κ τους λέω οτι εγιναν κ οι δύο τελικά δεκτες κ οτι θα έπρεπε να ακυρώσουν την μία από τις δύο. Τωρα εχω δύο ίδια ονομαστικά εισιτήρια που λογικά απαγορευεται. Περιμενω να ξημερώσει να δω αν μπορει η ενωση καταναλωτών να με βοηθήσει να πάρω τα χρηματά μου πίσω.
I was in a que to log in before wanting to buy tickets for a show with a high demand. Managed to log in after waiting from early morning only for Ticketmaster Greece to log me out again and by then it was game over cause had to wait all over in line. Ridiculous and unreliable webpage ! They should invest money in upgrading the system instead of corruption !
he most useless company with the most useless developers. I had entered today from 8 in the morning to get a season ticket for the football team, A.E.K. And while I was ready at 9:55 their useless system throws me out and puts me in the queue for 15 minutes. When I entered all season tickets were sold and due to ticket master hellas and incompetent programmers I gave her 900€ at which expensive gate. JUST A SHAME, if you CAN'T, QUIT
Bad services for an event i tried to purchase tickets and the site put me on waiting 20 minutes and when i managed to log in and book tickets the site stuck and i couldnt book my tickets cause there was a sold out in about 30 minutes Irresponsible
Ticketmaster is very reliable. Ticketmaster was the only company which gave us back immediately our money for cancelled performances.
Ticketmaster Hellas is a leading online ticketing platform based in Greece, specializing in the sale of tickets for various events, including concerts, theater performances, sports events, and other entertainment activities. The company provides a user-friendly interface that allows customers to easily browse and purchase tickets for their favorite events, ensuring access to a wide range of entertainment options across the country. The primary customers of Ticketmaster Hellas include individuals seeking to attend live events, as well as event organizers looking to promote and sell tickets for their shows. By offering comprehensive event listings and secure purchasing options, the company serves as a vital intermediary in the events and entertainment sector, facilitating seamless transactions between consumers and event promoters. For more information, visit their website at www.ticketmaster.gr.
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