Good experience
Good experience, if we got more information about the details of the ticket it would have been better.

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TicketSwap receives a mix of reviews, with a majority praising its ease of use and reliability in purchasing tickets. Many customers highlight the smooth transaction process, noting that tickets often work perfectly and are easy to buy or sell.
Reviewers appreciate the quick service and the ability to secure tickets for sold-out events, often expressing satisfaction with the overall experience. However, there are critical voices that warn against potential issues, such as receiving tickets that have already been scanned, leading to frustration when trying to enter events. Some users also mention unexpected fees related to ticket changes. Despite these concerns, the platform is generally viewed positively for its efficiency and user-friendly approach. Overall, TicketSwap is seen as a reliable option for ticket transactions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 160 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.3 | 17 |
| Jul 25 | 3.7 | 83 |
| Aug 25 | 4.0 | 59 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“The transaction was easy and Quick”
“***DO NOT USE TICKETSWAP*** Bought a ticket which had already been scanned by the seller who sold it to me”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tickets & Venues.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 2.5 out of 5 (poor) | 4.1 out of 5 (good) | 4.1 out of 5 (good) | — | 160 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.4 out of 5 (poor) | — | +9% | 424 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | 1.0 out of 5 (poor) | — | 1,002 |
Bottom line: TicketSwap is #3 of 5 on overall rating in this group.
160 reviews of TicketSwap. Filter by what matters to you.
Over a year ago
Good experience, if we got more information about the details of the ticket it would have been better.
Over a year ago
mindrn rendben volt a jegyvásárlás során, pontos, gyors vásárlás volt.
Over a year ago
Reliable and fair I have bought several tickets for events via Ticketswap, prices were always similar to the original sell price, and ticket always worked, never had an issue.
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Good experience, if we got more information about the details of the ticket it would have been better.
mindrn rendben volt a jegyvásárlás során, pontos, gyors vásárlás volt.
Reliable and fair I have bought several tickets for events via Ticketswap, prices were always similar to the original sell price, and ticket always worked, never had an issue.
Easy to use site, lots of information available. Would definitely recommend it!
Honest, but why not First in First out?...
Absolute joke of a customer service system. I bought two tickets which turned out to be scams, and it is impossible to get in touch with anyone to raise a dispute about them.
I almost had a heart attack because it appeared as a Past Event. As if the ticket was for the concert of the same artist and festival, but the day before. I think it’s important to be specific about the DATE, especially when you are buying tickets, cause it doesn’t even appear, and it’s essential. In my case it was a ticket for Guitarricadelafuente at Poble Español - Alma Occident, the 3rd of July. He performed at the same festival the day before also. It’s common to have different dates in the same city & tour, so be careful with that! And make changes in the app so the date appears ALWAYS, thanks!!!
Proprio quello che mi aspettavo e con commissioni ragionevoli
Ticketswap used to be a legit company however their customer service has become terrible. They are trying to cut costs with their AI agent and no longer have anyone you can call. They dont even respond when after days of messaging, only say that their agent is on the way. Used to be very good, but now getting worse and worse. Ticketswap, if you continue like this you will become as bad as viagogo and StubHub. Truly dissapointed
TicketSwap closed my dispute without resolution after their platform sold me an invalid ticket. Despite providing evidence and their own admission they couldn't verify the ticket beforehand, they refuse refunds without 'scanner photos' - impossible to take when you're alone being asked to leave. This is systematic fraud protection failure, not customer service.
Ich denke wenn man ein Einzelticket kauft, ist es ein super System mit dem neu generierten Code. Ich habe jedoch ein 4er Ticket fürs Docklands gekauft und habe daraufhin nur eine einseitige PDF erhalten mit einem Ticket. Das Ticket hat auch funktioniert, jedoch fehlten die anderen drei, wodurch das Ticket viel zu teuer war und beim Kauf auch als 4er Ticket angeboten wurde. Ich habe Ticketswap versucht über mehrere Wege zu erreichen, jedoch kamen keine oder nur automatisierte Antworten, die nicht zu meinem Problem passten. Eine Erstattung gabs bis heute nicht. Also Fazit: Einzeltickets super, aber bei Problemen ist ein Customer Service eigentlich nicht existent.
I have purchased tickets several times, and every time it all goes fine. Once I got a refund because the category of the ticket sold was not the same specified in the selling announce.
Como siempre la página funciona de 10, ni un problema, ojalá todas fueran igual de fiables. Hasta ahora solo me ha dado alegrías. Fenomenal entendimiento de todas las partes, lo dicho, sobresaliente.
Great last minute purchase for some on the day tickets, it had sold out so this was a really good day out for us. Super easy process.
Muy buena. Me gustaría darle las gracias a mi comprador Álvaro, también. Es una pena, que se queden asientos vacíos, cuando surge un problema. Álvaro lo ha podido disfrutar y he recuperado dinero. Me gusta la web.
CrowdTrust is a review platform designed to facilitate transparent communication between businesses and consumers. The company allows users to share their experiences and opinions about various services and products, helping potential customers make informed decisions. By providing a space for honest feedback, CrowdTrust aims to enhance trust and accountability in online transactions. The platform caters to a diverse audience, including consumers seeking reliable insights before making purchases and businesses looking to improve their services based on customer feedback. With its user-friendly interface, CrowdTrust enables effortless navigation and interaction, ensuring that users can easily contribute reviews and access valuable information. The company's commitment to fostering a trustworthy environment makes it a valuable resource in the online review landscape.
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