Spectrum has turned to a horrible…
Spectrum has turned to a horrible provider. It cut out on me today on 2 work calls. I scheduled Google Fiber to install fiber next week.

Time Warner Cable is a telecommunications company that provides a range of services, including cable television, internet, and telephone solutions. With a focus on delivering high-quality connectivity and entertainment options, Time Warner Cable caters primarily to residential customers, as well as businesses seeking reliable communication services. The company operates in various markets across the United States, offering multiple service packages to meet diverse consumer needs. In addition to traditional cable services, Time Warner Cable also offers high-speed internet access and digital phone services, ensuring customers have comprehensive access to modern communication and media. By focusing on customer satisfaction and providing a range of service tiers, the company aims to enhance user experience and connectivity for its subscribers.
Time Warner Cable, now operating as Spectrum, faces significant criticism from consumers, with a staggering 82% of reviews rating the service poorly. While a few customers appreciate the affordability and quality of the cable and internet services, the overwhelming sentiment highlights severe dissatisfaction with customer service and frequent service interruptions.
Many reviewers report frustrating experiences with disconnections during important calls and gaming sessions, leading to a loss of trust in the service. Complaints about rising fees without clear communication and poor customer support are prevalent, with several users expressing their intent to switch providers. Despite some positive remarks about the kindness of the customer service team, the overall sentiment remains overwhelmingly negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 39 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2024.
| Month | Average | Reviews |
|---|---|---|
| Jan 24 | 1.0 | 1 |
| Feb 24 | — | 0 |
| Mar 24 | — | 0 |
| Apr 24 | — | 0 |
| May 24 | 1.0 | 1 |
| Jun 24 | 2.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 39 most recent reviews.
“I appreciate how kind, compassionate, and professional the customer service team as well as the technical support too”
“Harassment from Time Warner/spectrum”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cable & Satellite TV.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.7 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.9 out of 5 (poor) | 1.0 out of 5 (poor) | — | 39 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Time Warner Cable is #5 of 5 on overall rating in this group. On service, Maya Mobile scores higher (4.8 vs 1.7).
39 reviews of Time Warner Cable. Filter by what matters to you.
Spectrum has turned to a horrible provider. It cut out on me today on 2 work calls. I scheduled Google Fiber to install fiber next week.
I am still randomly dcing from my video games despite getting a better internet package, service which is this terrible should be illegal
I am so aggravated with this company. I called and requested the first available technician to come and relocate cable wires within my home. They said we have someone available between 3-4. I leave work, go home and wait an hour and a half then call them only to be told the “order was complete and closed”!! Uumm no it wasn’t. I was then told they would look into it and get back to me. They didn’t. I called back and requested that provisions be made because I was inconvenienced…. I was told “no we can’t do that”…. And I am STILL expected to pay the 59.00 service call on SUNDAY! Four (4 days) AFTER my request and the date THEY failed to honor with zero explanation. Stellar service wouldn’t you say? There should be a “zero star” option……
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Several months back I wrote a negative review on my experience with the supervisory level within TWC / Charter Communications. I decided to discontinue my service due to cost and was at their location returning the equipment the next morning. I was informed I was into the first day of the next month of my billing cycle and would have to pay the entire monthly amount. I was at the counter 15 minutes after they opened and it would have been as soon as they opened the door, but there were a few people in front of me. I suppose they had forgotten a world-wide pandemic was going on and senior citizens like me just didn't go out on a spur of the moment. I called customer service several times and was always being told a supervisor would have to approve or deny the dispute. To my shock and amazement (insert sarcasm) none were ever available to speak to me and it would be several weeks before I received an answer. Before going further I need to make clear my issues aren't with the customer service people. They were very helpful and cordial, but handcuffed as to what they can do. My issue is with their supervisors. One day I receive a credit for the exact amount on my bank statement and promptly went on amend my negative review. I am about to amend my amended review. Two months later I get a letter from a collection agency saying I have defaulted on the bill. I was perplexed and angry that TWC/ Charter didn’t contact me directly to resolve this. I don’t dodge bills and have an excellent credit score to back that up. It foolish to think I would jeopardize a credit score a few points below 850 by not paying this small amount if I thought it was a legitimate charge. This will obviously impact my credit and I am extremely unhappy about that. I urge everyone to run from any company under the Charter umbrella.
I paid extra for a 5g connection because I have daily virtual meetings, by the end of the first month I could be heard over zoom, not could chat. They cited that I was abusing the internet and referred me to the document, which doesn't exist on the website.
Their service is terrible try watching anything (snow Piercer) on demand the adds overwright the show. If it was forced internet in my area I would not deal with them. This year I will be changing to Verizon
I know that a lot of people are switching from Spectrum to different providers. Be careful when you cancel with them. We found out today that the policy on how they charge their customers changed. So even though we cancel at the beginning of a billing cycle, they will charge us for the entire month. On top of this, they will force you to pay $5 payment charge since the account is already closed and you can't do automated payment. Needless to say, you will be paying them the entire month without any service delivered from their part. Their prices went up, the quality of the service including CS is beyond pour, and now they are trying to rip people off this way. No quality, horrible CS, they are just money grubbers. Every other provider is better than them.
TIME WARNER/SPECTRUM THIS COMPANY IS TERRIBLE TO DEAL WITH. THEY ARE NOTHING BUT MONEY GRUBBERS, AS THEIR PRICES GO UP AND UP, THEIR SERVICE GETS WORSE AND WORSE! THEIR ADVERTISED SPEEDS ARE A JOKE. THE TV IS SPORADIC. HOWEVER THEIR SERVICE IS AT ROCK BOTTOM. THE HOLD TIMES ARE FOREVER! THEY DISCONNECT YOU OVER AND OVER. MY LATEST ORDEAL WAS TRYING TO GET THEM TO CANCEL THE TV PORTION OF MY BILL. I TRIED FOR DAYS TO REACH ONE OF REPS .I FINALLY GOT THEM TO CALL ME BACK. I SPOKE TO THE REP AND EXPLAINED THAT I WANTED TO CANCEL THE TV PORTION OF MY BILL, WHICH HE SAID HE WOULD DO. I ASKED HOW IT WOULD AFFECT MY BILL. HE TOLD ME IT WOULD GO FROM $212.11 TO $84.99. GREAT I ANSWERED, HOWEVER HE PUT ME ON HOLD AND DID NOT RETURN TO FINISH. I WAITED AND WAITED TO NO AVAIL AND FINALLY REALIZED I WAS BACK TO SQUARE ONE AND HAD TO START OVER AGAIN! AT THIS POINT I QUIT! I WOULD LOVE TO GET RID OF THEM COMPLETELY, HOWEVER THERE ARE NO OTHER PROVIDERS IN MY AREA . I DON'T KNOW THE FCC LETS THEM GET AWAY WITH THE HORRIBLE WAY THEY TREAT THE CUSTOMERS. THEY ARE THE WORSE OR THE WORSE! STAY AWAY FROM THEM IF YOU CAN! LOUIS PARISI SAUGERTIES,NY
Buy an descrambler, #Savemumbo
Spectrum/ TWC has the worst customer service I’ve ever experienced! Not only have there been several screw-ups and unexplained price increases but they also lie to you about your services, skewing your expectations. You’re told you’re in a set price that has plateaued because you’ve exceeded the set rate , yet more price increases impact my bill. I’ve been a customer for almost a decade and as soon as I think I’ve crossed the bridge of no further disappointment, I’m fooled again! I was told I was locked in and my bill would no longer increase and I’ve still seen two more increases to my bill. Im just so frustrated!
I'm writing here because I have no where else to go to vent my frustrations with this company, and "frustrations" is an understatement. Over the last 10 years, TWC, now Spectrum, has given us nothing but issues. Our internet goes out whenever it is windy, rainy, cold, or humid outside. Basically, whenever the weather isn't 100% perfect. We have had over 30+ technicians come to our house over the last 10 years and none of them can figure out what the issue is... then they just leave. I've finally had it with this company. The internet will go out for 2 seconds or 2 hours, 15 seconds or 15 minutes, 30 seconds or 30 hours ALL. DAY. LONG. Last week both our cable and internet went out. We were told by the technician that all of our equipment is fine. The fault lies with the tap/poll/box up in the woods and the line leading to it. He said it's on Spectrum's end. So he put in a number for a maintenance worker to come out and fix the weak signal. Person walked right past the box, didn't fix jack. Then they were supposed to come and bury the new cable we got. Two weeks later... it's still not buried. So we called for another tech to come out because when I was on the phone with Spectrum, they said the signal is still super sketchy and weak. Technician comes out, and I have NEVER experienced this level of unprofessionalism in all my life. The guy doesn't say a word to us, goes to check the tap in the back, sits in his truck for the next HOUR playing games on his phone and eating a sandwich in our driveway, and then he leaves without a word to us. WHAT THE ACTUAL $%*&?!?!?!?!?! Then he put in the comments that there was no issue to resolve!!!! I can't believe the audacity of this company or the people that they hire to sit around and not do anything! Meanwhile this guy still gets paid, still has a job, and my internet is still going on and off every few seconds. I had to call again last night and get the situation "elevated." A new tech is supposed to come today, but it will just be more of the same garbage. He will tell us the fault lies with the tap, schedule a maintenance person to come and fix it and because these people are contractors, they won't come and talk to us at all so the problem will continue to persist. Our bill keeps getting higher but our internet keeps getting worse. Would Spectrum be okay if we only paid 1/8th of our bill? Because that's all the internet we are getting. Try being a graduate student and trying to take an online exam or quiz when the internet goes out every time you click on an answer. Then try explaining to the professor why you couldn't get your exam done in the allotted time, only to have them think you're just cheating! This company has caused me so much grief, I only wish I could take them to court!
I'm so disappointed in the service I received I cancelled my TV and ordered just internet and they still charged me for TV even after I turn in my TV boxes and controllers and demanded I pay them I cancelled because they kept raising the cost without letting me know and charging my card I'd rather use antenna TV before I get force to pay for something I didn't order another disappointed customer.
This company is the worst of the worst. Their customer service is abysmal and their advertised internet speeds are a complete lie over what you actually receive. I'm glad I was able to drop their cable TV services. Should have done it years ago.
I've been a customer of Time Warner Cable since it was Manhattan Cable (in NY) and after it became Spectrum recently. Overall the cable TV has been excellent (after a period of extensive re-wiring outside my apartment building in the early 10's). Internet, mostly excellent but prone towards 3-4 outages (usually over holidays!) of a few hours to a day, each year. Most of my years with TWC were involuntary: no alternatives. Now there are a few, but none great, so I've stayed. BUT... this is now my FIFTH DAY without the TV station I most watch (PBS, locally Channel 13/WNET), AND a black screen also on the flagship CBS station, Channel 2/WCBS. I called immediately when the screen went black - no acknowledgement of a problem but they'll get back to me in a day. (Yes, with a telephone survey). Two days later I call again, still no TV on my most-watched channels (90% of what I watch). This time "engineers are working on it" and "we are aware of an issue". Well, I'm pretty sure I'm not the only TV watcher in Manhattan, and pretty sure they said they'd fix it. I got another survey call in the evening (phone) but no cable TV. Another two days on, five days now, I called again. The TV had come on for about an hour two days ago, then off again, as it still is. "Engineers are working" (for 5 days, having found the problem once, it seems?) This is the best Spectrum's New York engineering team can do? To add salt to the wound, and leading me to become determined to find an alternative to Spectrum ASAP, there is nothing online with the Spectrum web page, indicating any problems (whereas if you read consumer pages you'll see there are tons, beyond mine), and nothing on the phone line beyond "there are no problems in your area". Yes there is a problem: it's called the service and customer responsiveness of TWC/Spectrum. It must be said: this is just inexcusable for a big tech/media company in New York, in 2018. Shameful.
Customer service, as it relates to billing inquiries and service changes, is non-existent. The CSR will tell you what you want to hear, but they will not take action on your request. After three months of waiting, I finally had to turn in all of the "rental" equipment to get a service disconnect. It is sad that there is no other competition for them in my area, otherwise they would be out of business.
Time/Warner/Spectrum is the least ethical company I have found. Their quote to open the account is good for one year without telling the customer, year two the rate goes up because the "promotion" is over with. Of 100 channels on basic, half are cartoons, the other half is ethnic, the other half are repeat stations of the first half thus I am left with 10 channels, of those 3 play the same programs over and over. TV, internet and phone service that I did not ask for nor use is $150.00 per month. Satellite is more of a horror story so I am stuck.
Words honestly can't describe how bad this company is. Canceled my service because they sent me doubled up bills 3 months in a row. We paid the bills thinking maybe we missed, it happens. On the third bill I called to see what was going on. They told me that they had no record of me catching my account up even though my bank account showed how much they got. I paid the last bill and cancelled all my services that day. They wouldn't let me prorate so we had the service for another couple weeks. The day that it was supposed to be shut off my wifes water broke so needless to say I didn't call or check to confirm.. Got back from the hospital and still had service and was told there was nothing in the system about me calling to have my service cancelled so he said they would cancel it and not charge me for the time past the date that I had paid up to. Got a bill for a full month called again they said thy would wave the bill and cancel my service. This time my service was cancelled but receive another bill with a late fee. called again and was told there was no record of any bill getting waved. After telling the guy I refused to pay it and explained what had happened he said he would wave the bill.. Next month didn't get a bill I GOT A CALL FROM A COLLECTIONS AGENCY!! I called again and after a lady tried to get me to take there service back for 20 minuets I finally had enough and blew up! she said the bill and late fee would be gone I got her name for the next time in case. Luckily that was the last I'v heard from them. I REALLY HOPE NO ONE SINGS UP FOR THEM OR SPECTRUM!!! SERIOUSLY SAVE YOUR SELF THE HASSEL AND GO WITH SOMEONE ELSE!!! THIS IS HANDS DOWN THE WORST CUSTOMER SERVICE EXPIERIENCE I HAVE EVER HAD IN ANY INDUSTRY!!!!
I've put in more than a 40 hour work week between calling them & having people come here to "fix" issues-not even having service for 2 weeks! I thought things were taken care of shortly after but I wasn't so lucky, there are still problems & when calling the first line of reps, they never fully listen. The NOVEL of notes in my account is insane!!! I'm seriously about to get rid of this company & go with another just for internet, then watch regular TV through my computer-I know that company is reliable & has MUCH better customer service, hands down! All the aggravation isn't worth it...still not yet a full month with them...
They are bad company liers I'm very disappointed with the service they promised many things when you call to connect your service but never complied Disgusting company
Time Warner Cable is a telecommunications company that provides a range of services, including cable television, internet, and telephone solutions. With a focus on delivering high-quality connectivity and entertainment options, Time Warner Cable caters primarily to residential customers, as well as businesses seeking reliable communication services. The company operates in various markets across the United States, offering multiple service packages to meet diverse consumer needs. In addition to traditional cable services, Time Warner Cable also offers high-speed internet access and digital phone services, ensuring customers have comprehensive access to modern communication and media. By focusing on customer satisfaction and providing a range of service tiers, the company aims to enhance user experience and connectivity for its subscribers.
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