Great service!
Great service!

Time Warner Cable is a telecommunications company that provides a range of services, including cable television, internet, and telephone solutions. With a focus on delivering high-quality connectivity and entertainment options, Time Warner Cable caters primarily to residential customers, as well as businesses seeking reliable communication services. The company operates in various markets across the United States, offering multiple service packages to meet diverse consumer needs. In addition to traditional cable services, Time Warner Cable also offers high-speed internet access and digital phone services, ensuring customers have comprehensive access to modern communication and media. By focusing on customer satisfaction and providing a range of service tiers, the company aims to enhance user experience and connectivity for its subscribers.
Time Warner Cable, now operating as Spectrum, faces significant criticism from consumers, with a staggering 82% of reviews rating the service poorly. While a few customers appreciate the affordability and quality of the cable and internet services, the overwhelming sentiment highlights severe dissatisfaction with customer service and frequent service interruptions.
Many reviewers report frustrating experiences with disconnections during important calls and gaming sessions, leading to a loss of trust in the service. Complaints about rising fees without clear communication and poor customer support are prevalent, with several users expressing their intent to switch providers. Despite some positive remarks about the kindness of the customer service team, the overall sentiment remains overwhelmingly negative.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 39 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2024.
| Month | Average | Reviews |
|---|---|---|
| Jan 24 | 1.0 | 1 |
| Feb 24 | — | 0 |
| Mar 24 | — | 0 |
| Apr 24 | — | 0 |
| May 24 | 1.0 | 1 |
| Jun 24 | 2.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 39 most recent reviews.
“I appreciate how kind, compassionate, and professional the customer service team as well as the technical support too”
“Harassment from Time Warner/spectrum”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cable & Satellite TV.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.7 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.9 out of 5 (poor) | 1.0 out of 5 (poor) | — | 39 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Time Warner Cable is #5 of 5 on overall rating in this group. On service, Maya Mobile scores higher (4.8 vs 1.7).
39 reviews of Time Warner Cable. Filter by what matters to you.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Time Warner Cable is a telecommunications company that provides a range of services, including cable television, internet, and telephone solutions. With a focus on delivering high-quality connectivity and entertainment options, Time Warner Cable caters primarily to residential customers, as well as businesses seeking reliable communication services. The company operates in various markets across the United States, offering multiple service packages to meet diverse consumer needs. In addition to traditional cable services, Time Warner Cable also offers high-speed internet access and digital phone services, ensuring customers have comprehensive access to modern communication and media. By focusing on customer satisfaction and providing a range of service tiers, the company aims to enhance user experience and connectivity for its subscribers.
This profile hasn't been claimed by the business owner.