Tradex Insurance Services is a prominent provider in the UK, specializing in Motor Trade, Taxi, and Commercial Motor Insurance. Recognized as a leader in its field, Tradex has been acknowledged as the Insurance Times Winner of 2022, highlighting its excellence in offering tailored insurance solutions. The company serves a diverse clientele, ranging from individuals in need of taxi insurance to businesses requiring comprehensive motor trade insurance policies. With a strong focus on flexibility, Tradex is equipped to handle unique and unusual insurance needs, making it a go-to for customers with specific requirements that standard policies may not cover. The services offered by Tradex are designed to meet the varied demands of the motor and taxi industry, including commercial vehicle insurance, unusual vehicle insurance, home fleet insurance, and liabilities insurance. This broad range of products ensures that whether customers are looking for personal coverage or seeking to protect their business assets, Tradex has the capability to provide appropriate and effective insurance solutions. With a commitment to adaptability, the company prides itself on its ability to offer policies that are hugely flexible, catering to the bespoke needs of its clients. Through its dedicated customer service and specialized offerings, Tradex stands as a key player in the UK's Money & Insurance category, serving as a trusted partner for motor trade and taxi insurance needs.
Tradex Insurance Services receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and problematic policies. Reviewers frequently mention issues such as account cancellations without clear reasons, unresponsive customer service, and significant premium increases.
A common complaint is the lack of communication, with some stating they have waited years for responses to their inquiries. Despite a few positive remarks about helpful staff and adequate service in the past, these instances are overshadowed by the majority of negative experiences. Customers advise others to avoid Tradex, citing it as a company that seems more focused on profit than on providing reliable insurance. Overall, the sentiment is predominantly negative, reflecting widespread dissatisfaction with Tradex's services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 72 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 3 |
| Nov 24 | 1.0 | 3 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 2.8 | 6 |
| Mar 25 | 2.0 | 4 |
| Apr 25 | 1.0 | 3 |
| May 25 | 3.3 | 4 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 1.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 72 most recent reviews.
“Really good customer service, thank you”
“Customer service is also a downfall they do not write back I do not recommend it”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Money & Insurance.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | +46% | 72 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: Tradex Insurance Services is #5 of 5 on overall rating in this group. On value, Frontier Home Insurance scores higher (4.7 vs 1.5).
72 reviews of Tradex Insurance Services . Filter by what matters to you.
No reviews found matching your filters.
Try adjusting your filter settings to see more reviews.
Quick answers to the questions people ask most.
If your account is suspended or your policy is cancelled, please contact our support team immediately for assistance. Visit www.tradex.com for contact details and more information.
Ensure all requested documentation is complete, accurate, and submitted before deadlines. For specific guidelines or help with submission, please visit our website or contact our customer service.
Insurance premiums can increase due to various factors including changes in risk profile, claims history, and market conditions. For details specific to your policy, please contact our support team.
We are committed to providing quality service. If you're experiencing issues, please reach out to our customer service team through our website so we can address your concerns promptly.
Our team is here to assist you with any technical difficulties or questions. Please contact our customer support for guidance on submitting information or any other inquiries.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Tradex Insurance Services is a prominent provider in the UK, specializing in Motor Trade, Taxi, and Commercial Motor Insurance. Recognized as a leader in its field, Tradex has been acknowledged as the Insurance Times Winner of 2022, highlighting its excellence in offering tailored insurance solutions. The company serves a diverse clientele, ranging from individuals in need of taxi insurance to businesses requiring comprehensive motor trade insurance policies. With a strong focus on flexibility, Tradex is equipped to handle unique and unusual insurance needs, making it a go-to for customers with specific requirements that standard policies may not cover. The services offered by Tradex are designed to meet the varied demands of the motor and taxi industry, including commercial vehicle insurance, unusual vehicle insurance, home fleet insurance, and liabilities insurance. This broad range of products ensures that whether customers are looking for personal coverage or seeking to protect their business assets, Tradex has the capability to provide appropriate and effective insurance solutions. With a commitment to adaptability, the company prides itself on its ability to offer policies that are hugely flexible, catering to the bespoke needs of its clients. Through its dedicated customer service and specialized offerings, Tradex stands as a key player in the UK's Money & Insurance category, serving as a trusted partner for motor trade and taxi insurance needs.
This profile hasn't been claimed by the business owner.
