Great value, quick customer service
Super quick customer service through chat function. Great value phone plan that I can customize and change as needed. No locked in contract. They’re great!

Twigby Mobile is a telecommunications provider that offers affordable wireless plans designed to meet the needs of budget-conscious consumers. With plans starting as low as $5 per month, the company provides essential services such as unlimited talk and text, along with various data options. Twigby operates on a reliable nationwide network, ensuring customers have access to quality coverage at competitive prices. Targeting individuals and families looking to reduce their mobile expenses without sacrificing service quality, Twigby Mobile emphasizes customer satisfaction with 100% U.S.-based support. The company's easy sign-up process and flexible plans cater to a diverse range of users, making it an attractive choice for those seeking to maximize their value in mobile services while enjoying proven customer service.
Twigby Mobile receives overwhelmingly positive feedback, with customers frequently praising its exceptional customer service and competitive pricing. Reviewers highlight the quick response times and helpfulness of staff members like Annie and Robin, who provide effective solutions to various issues.
Many consumers express satisfaction with the ease of navigating the service and appreciate the patience shown by the support team during troubleshooting. However, a small number of complaints mention frustratingly slow internet speeds, with one reviewer describing their experience as "criminally slow." Despite these isolated concerns, the majority of users report a great overall experience with Twigby. Overall, Twigby Mobile is viewed positively, particularly for its customer support and service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.7 | 26 |
| Sep 24 | 4.8 | 13 |
| Oct 24 | 4.9 | 16 |
| Nov 24 | 5.0 | 14 |
| Dec 24 | 5.0 | 18 |
| Jan 25 | 4.9 | 15 |
| Feb 25 | 5.0 | 10 |
| Mar 25 | 5.0 | 25 |
| Apr 25 | 5.0 | 18 |
| May 25 | 4.9 | 21 |
| Jun 25 | 5.0 | 23 |
| Jul 25 | 4.7 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The customer care service cannot be beat”
“they promise credit never to be seen and the customer service is absolutely pitiful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.8 out of 5 (good) | +1% | 1,000 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Twigby Mobile is #2 of 5 on overall rating in this group.
500 reviews of Twigby Mobile. Filter by what matters to you.
Super quick customer service through chat function. Great value phone plan that I can customize and change as needed. No locked in contract. They’re great!
He had all the answers and was fast about it. This is one of the best services I've ever used in my 47-year life.
I was a bit nervous to change from Verizon to Twigby, but figured it was worth a shot to save $75/month. I've had excellent coverage (zero issues) and their online customer service via chat is excellent. Quick response, knowledgeable agents. Very happy with the experience.
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I wanted to check on status of order but beuing a federal holiday nothing happening. Chat serrvice was great to explain the complete process & wghenn I'll get notified Great job
Excellent and professional customer service. Problem with setting up new phone was resolved quickly and efficiently.
The ease of service from Ellie. Best service you can ask for. 5 stars for being so polite, even when I caused a mix up at the beginning. She was so informative and honest.
I was able to talk with someone quickly. They understood what my problem was and assisted me promptly. Within just a few minutes I had changed my plan without any stress.
Twigby has excellent customer support! Thank you, great customer support relieves a lot of hassles!
Quick and easy, our problem was fixed in a moment.
Agent Aubree was a great tech and his time and effort was a great help for me.
Twigby has always and ever been excellent to work with. Easy site navigation, outstanding customer service, and prompt and helpful assistance. Thank you for always being the best, Twigby and staff!
Twigby is the reliable, no-hassle service I've every used. I'm so glad we've found them. After all these years of being a customer, I'm super-pleased with Twigby
Aubree was extremely helpful in getting my SIM card replaced. The chat was fast, to the point, and she took really good care of me. I am impressed!
I was porting out from TWIGBY as they didn't have a 1 GB Data plan at $10 per month. But the porting process was so smooth by Link (Actual Agent Name).
link was very knowledgeable and helpful!!
Link was very knowledgeable in getting my phone back in working order today. Had a problem calling out but it was fixed quickly. There was no link on the chat page that I could click and give a rating for the staff member so I'll do it here - 5 stars!
Twigby Mobile is a telecommunications provider that offers affordable wireless plans designed to meet the needs of budget-conscious consumers. With plans starting as low as $5 per month, the company provides essential services such as unlimited talk and text, along with various data options. Twigby operates on a reliable nationwide network, ensuring customers have access to quality coverage at competitive prices. Targeting individuals and families looking to reduce their mobile expenses without sacrificing service quality, Twigby Mobile emphasizes customer satisfaction with 100% U.S.-based support. The company's easy sign-up process and flexible plans cater to a diverse range of users, making it an attractive choice for those seeking to maximize their value in mobile services while enjoying proven customer service.
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