helpful chat
helpful chat

Twigby Mobile is a telecommunications provider that offers affordable wireless plans designed to meet the needs of budget-conscious consumers. With plans starting as low as $5 per month, the company provides essential services such as unlimited talk and text, along with various data options. Twigby operates on a reliable nationwide network, ensuring customers have access to quality coverage at competitive prices. Targeting individuals and families looking to reduce their mobile expenses without sacrificing service quality, Twigby Mobile emphasizes customer satisfaction with 100% U.S.-based support. The company's easy sign-up process and flexible plans cater to a diverse range of users, making it an attractive choice for those seeking to maximize their value in mobile services while enjoying proven customer service.
Twigby Mobile receives overwhelmingly positive feedback, with customers frequently praising its exceptional customer service and competitive pricing. Reviewers highlight the quick response times and helpfulness of staff members like Annie and Robin, who provide effective solutions to various issues.
Many consumers express satisfaction with the ease of navigating the service and appreciate the patience shown by the support team during troubleshooting. However, a small number of complaints mention frustratingly slow internet speeds, with one reviewer describing their experience as "criminally slow." Despite these isolated concerns, the majority of users report a great overall experience with Twigby. Overall, Twigby Mobile is viewed positively, particularly for its customer support and service quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.7 | 26 |
| Sep 24 | 4.8 | 13 |
| Oct 24 | 4.9 | 16 |
| Nov 24 | 5.0 | 14 |
| Dec 24 | 5.0 | 18 |
| Jan 25 | 4.9 | 15 |
| Feb 25 | 5.0 | 10 |
| Mar 25 | 5.0 | 25 |
| Apr 25 | 5.0 | 18 |
| May 25 | 4.9 | 21 |
| Jun 25 | 5.0 | 23 |
| Jul 25 | 4.7 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The customer care service cannot be beat”
“they promise credit never to be seen and the customer service is absolutely pitiful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.8 out of 5 (good) | +1% | 1,000 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: Twigby Mobile is #2 of 5 on overall rating in this group.
500 reviews of Twigby Mobile. Filter by what matters to you.
helpful chat
Lost my debit card, got a new one, & forgot to update Twigby on my new payment method. My phone died, so I went to their website & chatted with Andy. Not only is Customer Service at Twigby WONDERFUL, Andy & the rest of the customer service team are the best at helping anyone out of a jam! They are very knowledgeable & also kind & caring, & their pricing is fabulous! I have told all my friends about the great services at Twigby. Stop sitting around crying about regular outages with other carriers at much higher prices. Make the move to the BEST phone company EVER! TWIGBY is Number One!
The person I chatted with seemed very knowledgeable
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
This company is nothing but a scam! The service is absolutely terrible to the point where you can't actually make or receive phone calls. When the phone is turned off you will still be "using date" as well as when it is connected to wifi, it still goes off data. The company makes it nearly impossible to cancel the account but will fraudulently charge you. Their system will pick and choose your payment method no matter what settings or accounts you have chosen yourself. When you bring their mistakes up to them, wrongfully being charged, or wrong accounts being charged, they have zero customer service skills and will refuse to help you. Despite having cancelled lines, you will still be charged for these lines. The phones work terribly and be careful because you may purchase a phone from them that is no longer connected to their network but you won't know that until you try to activate it so then you have to buy a second phone from them. They are nothing but a scam, this company is only here to take your money and commit fraud!!!
A real person cheerfully helping a customer in need was named Annie of Twigby.com!
The service was accomplished quickly.
Link helped me with my texting issue and my battery-draining problem. Link was knowledgeable and quick to understand my situation. He/She resolved it in less than 10 minutes. Thank you Link for helping me.
Great customer Service A1
Customer service really stands out with this group and it feels like it's decades old - meaning, very refreshingly human and accessible. To be honest, there were a few buffering issues when service first began but it got better after a few months. Overall, the customer service, price, and ease of use/set-up are well worth it.
Your service is fast and efficient!
My customer service helper, I think his name was Link, did an absolutely incredible job. He was patient, timely, and helpful as he walked me through a whole tangle of technical account issues on my end. I was really impressed by his professionalism paired with kindness. Thank you!
I needed to contact Twigby customer service and chatted with Ellie who was terrific! Prompt to respond and very knowledgeable. My issue was resolved so fast.
I have chatted with agents both yesterday and today. All agents have been responsive, professional and delightful to chat with. I tested Twigby last year and was very pleased with the customer service and the service. That is why I am back with two new lines.
The customer service representative was very knowledgeable and knew exactly what to check, walk me through step by step how to fix it. I don't even know why I dread these things anymore as Twigby is probably the easiest online company to deal with via their chat. Then after fixing my internet issue the rep reviewed my plan and made recommendations on how I could capitalize on better plans and making changes based on previous past usage.
They are really helpful, Every time I have any issue they always here to solve it, which is really make my busy life easier.
Twigby Mobile is a telecommunications provider that offers affordable wireless plans designed to meet the needs of budget-conscious consumers. With plans starting as low as $5 per month, the company provides essential services such as unlimited talk and text, along with various data options. Twigby operates on a reliable nationwide network, ensuring customers have access to quality coverage at competitive prices. Targeting individuals and families looking to reduce their mobile expenses without sacrificing service quality, Twigby Mobile emphasizes customer satisfaction with 100% U.S.-based support. The company's easy sign-up process and flexible plans cater to a diverse range of users, making it an attractive choice for those seeking to maximize their value in mobile services while enjoying proven customer service.
This profile hasn't been claimed by the business owner.