US Mobile sucks they take to long…
US Mobile sucks they take to long porting in your number and just don't care.

US Mobile is a prepaid mobile carrier that offers flexible phone plans designed to meet a variety of customer needs. The company provides options such as unlimited data, talk, and text plans, as well as pay-as-you-go data packages. With an average monthly bill as low as $15, US Mobile caters to a diverse clientele, including individual users, families, students, and businesses seeking affordable and reliable mobile services without the burden of long-term contracts or credit checks. Customers benefit from US Mobile's access to all major networks, ensuring robust connectivity across different regions. The company also offers features like international roaming in over 180 countries, appealing to travelers. With a focus on providing comprehensive smartphone coverage and customizable plans, US Mobile positions itself as a competitive option in the prepaid mobile market.
US Mobile receives high praise for its exceptional customer service and overall value, with many reviewers highlighting the helpfulness and professionalism of staff members like Keizer Saleem and Ahzam Khan. Customers appreciate the quick resolutions to their issues and the straightforward support provided, often noting the patience and expertise of representatives during complex situations.
However, some users express frustration with the customer service experience, citing long wait times and inadequate staffing, particularly during phone support. Complaints about porting numbers and issues with updates also emerge, indicating areas for improvement. Despite these criticisms, the majority of feedback reflects a strong satisfaction with the service quality and support received. Overall, US Mobile is viewed positively, with a solid reputation for customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,060 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 4.9 | 254 |
| May 25 | 4.9 | 362 |
| Jun 25 | 4.8 | 226 |
| Jul 25 | 4.7 | 158 |
| Aug 25 | 4.5 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Keizer Saleem was my online service representative and my service was above and beyond excellent”
“no phone customer service i am a builder and rely heavily on my phone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.2 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 | |
| 3.5 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | 3.9 out of 5 (good) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 |
Bottom line: US Mobile is #1 of 5 on overall rating in this group.
1,060 reviews of US Mobile. Filter by what matters to you.
US Mobile sucks they take to long porting in your number and just don't care.
no phone customer service i am a builder and rely heavily on my phone.my phone got unprogrammed by some.update usm.sent and I had upper management visit my workplace due to being non responsive . apparently my calls and texts werent working but my data was. customer service is only available through messanger via the app, and each interaction takes about an hour to resolve. during that time you are needing to switch between troubleshooting and seeing what to do next via the app messanger. if you take longer than 2.minutes to reply they close the chat and you need to start all over. WORST SERVICE EVER
The Customer Service is AWFUL. It can't be that expensive, because it is offshore (Pakistan) but they do not staff it adequately. Foe each line I spent an HOUR on hold. The chat feature is also a joke because the rep is juggling many chats at once, so it is also glacial. called back and spent another half hour on hold. I’m certain no one in management cares, but if I knew how understaffed the Customer Service department is at US Mobile, I would never have switched. Even though very inexpensive, I will NOT be recommending US Mobile. I would switch immediately but need to recover from this fiasco first. I am absolutely certain that I will move service elsewhere before I attempt to contact Customer Service again. Life’s too short!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I've been a USMobile customer for a very long time. When the service works, it is great. But if you have a problem, it totally fails. The tips on the website are useless. The service bot makes it almost impossible to reach a rep. Sometimes they can fix your problem. If it is an overseas problem, they usually can't. When they went to free esims for countries, it was almost impossible to install them. Then they switched their software so it grayed out the second esim so you could not install an esim unless you took out your Sim card. I found this by spending extended time with esim companies and Samsung. Now you get free extended roaming in certain countries. But apparently it is ONLY ONE COUNTRY, BUT THAT IS NOT STATED! I chatted with a rep that I was going to both Turkey and Egypt. He said it was no issue, extended roaming would work in BOTH! I had a 7 hour layover in Turkey, the roaming was great. When I came to Egypt, I could not get any roaming. I could not even get internet as I now had no network at all!,I was stranded at the airport with no ability to call my driver. When I finally reached USMobile, which is very difficult to reach in a foreign country, I reach a rep. He said he would find an answer. I waited 30 minutes and NEVER GOT ONE! HE NEVER EVEN SAID HE LEFT!! I CAN NOT RECCOMEND THIS COMPANY IF YOU TRAVEL AND WANT TO USE YOUR PHONE FREE INTERNATIONALLY! IT SIMPLY WILL NOT WORK!
someone committed fraud and stole my usmobile business line and ported it to a competing company and is the person who is committed fraud is using usmobile . When I contacted USmobile they said it passed their security and will not help me. They know who it is and can give me my number back but refused and said she passed there security . This number was previously used on our advertising
I chose US Mobile because their advertised “Buy One Get One” offer sounded like a great value, but my experience has been anything but positive. The promotion was not transparent about the true requirements—instead of getting a free line for porting in my existing number, I was told (only AFTER signing up) that I had to port in a second number to qualify. Somewhere in the upfront advertising was it made "clear" that two port-ins were required although I never saw it. When I raised this issue with customer service, their support was dismissive and unhelpful, refusing to make any accommodation or escalate my complaint. Getting answers was a struggle every step of the way. Promises made by their sales team were not honored, and support agents only repeated company policy instead of actually listening to my concerns. US Mobile’s lack of transparency caused unnecessary hassle and wasted both my time and money. I would not recommend this company to anyone who values honesty or effective, responsive customer support.
Over-promise and severely under-deliver is what this so called company is all about. Texts were undeliverable, outgoing calls kept getting dropped, and incoming calls kept going straight to voicemail. On top of all these, the customer service team was completely unprofessional. They’ll advertise promos but it’s very misleading because it’s only for a specific network. Buyer beware: you get what you pay for.
I paid them to port out from my previous provider. When the port out takes longer than 30 minutes (actually a full 8 hour day) I asked them what is the hold up. Their response: message your provider so they can do the port out. This is your job. If you want me to message my provider, then give me my money back and I will.
The worst customer service I’ve ever experienced in a long time. The indifference of the agent is just terrible. They proposed a three-way conference call between Us Mobile, my old provider, and myself to organize the transfer of my number to Us Mobile. Unfortunately, they couldn’t do it despite promoting themselves as consumer friendly. As a result, and because of their inaction to solve a problem and being very indifferent in their responses, I canceled my new plan with US Mobile. I’m happy to share screenshots of the conversation with anyone reviewing the customer service of US Mobile.
Terrible company. They made us fight with their servers for an hour to order a device under a promotion. It was very frustrating for everyone. I was clicking repeatedly for all that time, because I really wanted the device. I got an order in, received order confirmation email. Card was immediately authorized. I was happy that I was able to order it. The CEO then posts about so much love for US Mobile, and that he will honor the orders received. They take several hours to confirm orders. Mine was already 30 hours waiting for a confirmation, to then receive an order cancelled email that does not say anything other than that. Contacted customer service, they opened a ticket with logistics, and nobody contacted me back. I contacted them after a couple of days, to receive that they will refund me (as if it wasn't expected already). It was the only order on the account and shipped to the address (one per household limit). But the CEO continues to say thanks for so much love for his business.
trying to set up new wmail with my old number, ghatting for over an hour and not getting anywhere, very lousy
Terrible customer service! I waited 25 minutes on hold, finally got a customer service representative who said, “hello, hello?” She pretended not to hear me and hung up. That’s likely how she quickly gets through her calls and paid. Clearly, they do not have enough customer service representatives. I called back waited an additional 25 minutes for a representative. Good luck getting an answer regarding transferring service from another provider. Fortunately, there are a lot of other economical superior service provider competitors like Ting Mobile. (Note: Ting does not support esim cards) Update: US Mobile customer service keeps getting worse! Gave them two more chances and they dropped the ball both times. They will schedule an appointment, but never call on time. I received a call for a previously scheduled a next day 9:00 AM appointment at 11:34 AM. I rescheduled for 9 AM the following day, received a call the same day at 5:30 PM. I wasn’t available. Ridiculous! You get what you pay for. US Mobile‘s customer service is basically nonexistent. I am staying with T Mobile. Their higher rates are worth superior customer service.
Customer service's method of solving issues is to ignore you. Very poor service all around, unable to even explain their own policies and procedures.
2hrs on wait- 1/2 with a guy saying he would call back to test issue- never did= 3hrs today. Feel for workers and this one stated hearing many complaints as system is 'bad now'. As such- 'you are 20th in line- options to not talk with a human/ bot chat or whatever, my case needs nuanced support. Later- 'you are 3min out....(20min later).. you are 25th in line= repeat. Update- waited through another 1/2 hr (light yrs ahead of last one, still a mind fuch)- this man also was thoughtful in phone affect- then asked me to turn off airplane mode- that cut him out= no call back & I am calling again I think for closure, but maybe for some penitent kink. This is the irony or rather part of the mindfuch- they are the actually phone provider- but are not able to call back when this has happened. Dunno, sure as know they know my number. On to bigger things, I got some infected knives to juggle, prob will find closure on that shite. --> Last update in case anyone reads, b/c I wouldn't- but= original call of 2.5hrs was for the fact my VM messages don't show up until 5 days later- ie- I can get 4 important one's on Monday, only to not pop up in iphone until Sat. After now 6hrs or a bit of like a work shift w/o getting paid- 1) there was no rectification; USM could never call me back per their system (they did sent emails to this extent)- let alone test the VM settings- while a neighbor could do all- just not my carrier.; the problem is periodic, so will happen again- but I am leaving now 12pm-630pm just happy I am receiving calls. Lastly, I did ask for credits given the situation- 'I am sorry sir, I asked the team & unfortunately no. Koko
I find it strange that US Mobile has great reviews! They wasted my time and money. I had problems trying to move landline and phone number from Xfinity to US mobile. Tried the online chat and never could get it across to the person on the chat form that I needed more than a basic reply, nothing was happening on US Mobile's end. Called and waited 30 minutes before getting someone live to talk with. I feel that person pretended they had found and fixed the problem even though I told them twice that I was logged in and looking at my account and nothing had changed. I was told it all was fine on their screen view of my account. Now five days latter my phone is still on Xfinity and nothing has changed except I was charged a month for phone service I never recieved. The final blow is trying to turn off auto pay and delete my credit card from US Mobile, if its possible I could not find a way. I will contact Visa if US Mobile tries to charge a second month and report it as fraud.
Bottom Line: Poor service quality, broken promises, and terrible customer support. I maintain two lines with this provider. The first line has zero internet functionality despite a 2GB data plan - only calls and texts work. The second line experiences frequent connectivity issues even on their premium tier. To make it worse, I'm locked into a year-long contract where advertised features don't function. Basic internet access is unreliable, and hotspot performance is worse. Custimer Support: Chat support requires 30+ minutes with no resolution. Their troubleshooting suggestions are less effective than automated systems. Phone support scheduled a callback that never came after I disconnected for requested troubleshooting. Recomendation: Avoid this provider entirely. Pay more for a reliable competitor rather than wasting money on their premium plans. Unlimited data means nothing when service constantly fails.
STAY AWAY FROM THIS BAD COMPANY, i am just a month with us mobile, and after the second payment went thru they locked my account for no good reason without any prior notification, while we are going thru a medical emergency and need to be in contact with the medical team, and when i contact them they say to email and wait hours for a response.... CRAZY CRAZY
Last week Hafsa put me through 4 hours of "troubleshooting steps" on my phone because the hotspot data had dial up speed. In the end it turned out that the hotspot was not properly provisioned on my account. Hafsa wasted 4 hours of my life changing settings to NOT FIX, then it took an Aleeza 10 minutes to see that the hotspot was not provisioned and fix it. Since 6/8/2025 the data on Darkstar is 4G only and barely useable. Today the Muhammed again put me thru hours of troubleshooting settings on my phone and none of them are wrong. When this issue first came up when I activated my account it took 14 Muhammeds 2 1/2 weeks to find the setting on my account that was wrong. It never was a problem with my phone, but they like to pretend and waste time. This Muhammed said the 4G issue was escalated and would be fixed "shortly". "Shortly" is over and USMobile "escalated" techs are only emiling me to ask the SAME redundant questions and do the same steps that already didn't fix it. USMOBILE are simply failing and refusing to provide the service as advertised and paid for. They also keep lying about giving "service credits" for refusing to fix the service and wasting my time unless I turn on "autopay", and I am not just about to do that. ====== US Mobile is trying to weasel out of this review to get it removed, so I just want to update. Darkstar is still 4G only I have received maybe 6 emails from "escalated", but no resolution to the problem. First they wanted the same setting screenshots of settings that I had previously provided to "Muhammed" because it couldn't be escalated without them. Now they want to come to a "live environment". ========== Live environment involves them calling and thinking that somehow them having me do the same redundant nonsensical troubleshooting steps on my phone is somehow different verbally than hours wasted doing this for days in chat. 6/12/25 I still have only 4G data on Darkstar that is still slow to even load the speedtest. It has FINALLY (supposedly) been escalated to the parent carrier (AT&T) but who knows when or if they will ever actually do that or follow up on that. I was already told two days ago it was escalated and it clearly was not at that time. It was only sent to the same bunch of chat clowns to be answered in email instead. US Mobile still fails or refuses to provide the service advertised and paid for.
US Mobile is a prepaid mobile carrier that offers flexible phone plans designed to meet a variety of customer needs. The company provides options such as unlimited data, talk, and text plans, as well as pay-as-you-go data packages. With an average monthly bill as low as $15, US Mobile caters to a diverse clientele, including individual users, families, students, and businesses seeking affordable and reliable mobile services without the burden of long-term contracts or credit checks. Customers benefit from US Mobile's access to all major networks, ensuring robust connectivity across different regions. The company also offers features like international roaming in over 180 countries, appealing to travelers. With a focus on providing comprehensive smartphone coverage and customizable plans, US Mobile positions itself as a competitive option in the prepaid mobile market.
This profile hasn't been claimed by the business owner.