US Mobile is a prepaid mobile carrier that offers flexible phone plans designed to meet a variety of customer needs. The company provides options such as unlimited data, talk, and text plans, as well as pay-as-you-go data packages. With an average monthly bill as low as $15, US Mobile caters to a diverse clientele, including individual users, families, students, and businesses seeking affordable and reliable mobile services without the burden of long-term contracts or credit checks. Customers benefit from US Mobile's access to all major networks, ensuring robust connectivity across different regions. The company also offers features like international roaming in over 180 countries, appealing to travelers. With a focus on providing comprehensive smartphone coverage and customizable plans, US Mobile positions itself as a competitive option in the prepaid mobile market.
US Mobile receives high praise for its exceptional customer service and overall value, with many reviewers highlighting the helpfulness and professionalism of staff members like Keizer Saleem and Ahzam Khan. Customers appreciate the quick resolutions to their issues and the straightforward support provided, often noting the patience and expertise of representatives during complex situations.
However, some users express frustration with the customer service experience, citing long wait times and inadequate staffing, particularly during phone support. Complaints about porting numbers and issues with updates also emerge, indicating areas for improvement. Despite these criticisms, the majority of feedback reflects a strong satisfaction with the service quality and support received. Overall, US Mobile is viewed positively, with a solid reputation for customer care.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,060 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 4.9 | 254 |
| May 25 | 4.9 | 362 |
| Jun 25 | 4.8 | 226 |
| Jul 25 | 4.7 | 158 |
| Aug 25 | 4.5 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Keizer Saleem was my online service representative and my service was above and beyond excellent”
“no phone customer service i am a builder and rely heavily on my phone”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.2 out of 5 (good) | 4.4 out of 5 (good) | — | 1,060 |
| 3.5 out of 5 (fair) | 100 out of 100 | 3.7 out of 5 (good) | 3.9 out of 5 (good) | 3.6 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 |
Bottom line: US Mobile is #1 of 5 on overall rating in this group.
1,060 reviews of US Mobile. Filter by what matters to you.
Tech help went as far as they could the problem is with my Motorola g stylus. I have to call Motorola . I'm an trying to stop Gemini on Google search results. It is imbedded in the phone and I didn't ask for it Gemini and AI no way dont need it. Don't want it also don't trust Wikipedia totally biased.
Although I had connectivity issues due to a mix up with a prior tech, Sarhan was able to fix my problem. Always good service with the customer and technical support staff here.
The service, prices, app, and support have all been great in the 6+ months I've been using US Mobile. Support staff like Abdullah Shah have been patient and thorough and clear when assisting me, offering helpful links to guides to do various things I ask about and explaining everything to my satisfaction.
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After a slow start, the service agent was able to fix the problem, which is the desired result. Unfortunately it took way too long (at least an hour) to do this.
Mehreen Aslam was a great help he was fast and knew exactly what I needed and got it done the customer service is #1 the only complaint is you can choose between 3 networks in the app it has has option to choose which one you want to use but it never works always have to contact customer support but they are normally fast
Cellular service was great.. customer service? My account got deactivated and apparently cannot continue service. Why? I have no idea. When first time signing up, I've had issues with connecting my app and my email/phone number. There was a mistake putting in my information, and it took hours for this to be fixed. And now, this might be the 3rd time my service got cut off and when logging in, my account was locked because signing in never worked even though my information was saved. Prior to the other cellular service, they just activated it without any rationale. I thought this was just a mistake on their end. Why is it that the communication to the app is very faulty. Not only that, but I am unaware of why my account cannot continue because of something I have not done or have been aware of, because of the interaction and communication with the staff. I am not aware of any abuse of the system, and was not warned about any action I was doing, no communication on why there might be a problem, but just a lock in my account and cut of service.. The answer for this to be resolved? "Please review terms and condition we cannot continue service for your account." Emailed again why this happened? ... no response. Maybe highlight the issue in terms and conditions of what happened. Or inform your customers what problem you're seeing, how do we know if it was a technical issue with the staff, or really my own doing? In any case how do you guys resolve an issue to people that truly have not gone against your terms and conditions but still restrict services without evidence or proof that the consumer was in the wrong. ***Update*** After some time explaining my situation and concern, the staff was able to work around it and help me get my account back. Really appreciate the feedback in getting my service back even though I was without it for one whole day. I do enjoy the multiple options of cellular service from this company, so I choose to stay. Thanks for all the help USmobile.
US Mobile is a prepaid mobile carrier that offers flexible phone plans designed to meet a variety of customer needs. The company provides options such as unlimited data, talk, and text plans, as well as pay-as-you-go data packages. With an average monthly bill as low as $15, US Mobile caters to a diverse clientele, including individual users, families, students, and businesses seeking affordable and reliable mobile services without the burden of long-term contracts or credit checks. Customers benefit from US Mobile's access to all major networks, ensuring robust connectivity across different regions. The company also offers features like international roaming in over 180 countries, appealing to travelers. With a focus on providing comprehensive smartphone coverage and customizable plans, US Mobile positions itself as a competitive option in the prepaid mobile market.
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