Utility Hive is a review platform dedicated to the utilities and energy sector, providing a space for consumers to share their experiences and insights regarding various utility services. The company aims to enhance transparency in the industry by enabling users to rate and review their service providers, thereby helping potential customers make informed decisions based on peer feedback. Targeting residential and commercial users, Utility Hive allows individuals and businesses to evaluate energy suppliers, water services, and other utility providers. By facilitating honest reviews, the platform fosters accountability among service providers while empowering customers to choose the best options for their needs. Through its user-friendly interface, Utility Hive strives to simplify the process of finding reliable utility services in an increasingly complex market.
Utility Hive receives overwhelmingly positive feedback from its customers, with many praising the helpfulness and professionalism of staff members like Ellie, Kasia, and Sandy. Reviewers frequently highlight the excellent customer service and quick response times, noting that the team goes above and beyond to assist with gas and electricity contracts.
Many express gratitude for the significant savings achieved through their services, emphasizing the relief of having fixed prices during uncertain times. However, a small number of complaints mention rude and unhelpful staff, with one reviewer reporting issues with unsolicited calls and difficulties in lodging complaints. Despite these criticisms, the majority of reviews reflect a strong satisfaction with the service provided. Overall, Utility Hive is viewed positively by its customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | -0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2022.
| Month | Average | Reviews |
|---|---|---|
| Oct 21 | 5.0 | 4 |
| Nov 21 | 5.0 | 1 |
| Dec 21 | 5.0 | 5 |
| Jan 22 | — | 0 |
| Feb 22 | 4.9 | 19 |
| Mar 22 | 5.0 | 3 |
| Apr 22 | — | 0 |
| May 22 | — | 0 |
| Jun 22 | 5.0 | 3 |
| Jul 22 | 3.7 | 3 |
| Aug 22 | 5.0 | 1 |
| Sep 22 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Kasia is a Doll always polite and very helpful :)”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities & Energy.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 67 out of 100 | 4.9 out of 5 (good) | — | 60 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 696 |
Bottom line: Utility Hive is #1 of 5 on overall rating in this group.
60 reviews of Utility Hive. Filter by what matters to you.
Aaron and James have yet again looked after us so well on our gas and electricity contracts. Given the current situation it's such a relief to know that we have such good prices fixed for the next 4 years. Very grateful- thank you!
Great experience from start to finish really good deal. Thanks alot.
Excellent Customer by Callum Wood
Kasia is a Doll always polite and very helpful :)
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Ellie Casey is literally a credit to you does actually go above and beyond and fantastic customer service 😊
Ellie casy is an absolute joy, very helpful Just a pleasure xxxx
Excellent customer service from Ben and Calum can't praise them enough.
Ben helped me a lot. Making sure my business goes forward. Helping me get away from a bad supplier
Great Experience and Ellie sorted everything out from start to finish Thank you Ellie 😊
There was a wonderful woman named Ellie and she’s was absolutely helpful and polite with me and was clear as a whistle with all information on my eagerly contract.
Spoke to Ellie Casey she was an amazing member of staff so kind and thoughtful and catered for all my needs thanks Ellie keep up the great work
Liv is an absolute credit to the company. Very professional and friendly. She goes above and beyond. Always happy to help with my energy needs, i have multiple commercial properties and i will continue to use Utility Hive for my energy requirements now and in the future.
Utility Hive is a review platform dedicated to the utilities and energy sector, providing a space for consumers to share their experiences and insights regarding various utility services. The company aims to enhance transparency in the industry by enabling users to rate and review their service providers, thereby helping potential customers make informed decisions based on peer feedback. Targeting residential and commercial users, Utility Hive allows individuals and businesses to evaluate energy suppliers, water services, and other utility providers. By facilitating honest reviews, the platform fosters accountability among service providers while empowering customers to choose the best options for their needs. Through its user-friendly interface, Utility Hive strives to simplify the process of finding reliable utility services in an increasingly complex market.
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