Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Low volume · weighted down	3.0	6	100%		● Not enough data

3.0 / 5 overall

6 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Mar 2023.

Last 3 months: 1.0
12-month avg: 1.0
All-time: 3.0
Category avg: 4.1

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Trend	Reviews
Village Farm GroceryThis company	3.0 out of 5 (fair)	33 out of 100	—	6
RYZE Superfoods	4.6 out of 5 (good)	100 out of 100	—	1,000
Pure Pet Food	4.4 out of 5 (good)	100 out of 100	—	100
Webbox Pet Food	2.0 out of 5 (poor)	100 out of 100	−5%	72
Copenhagen Coffee Dealers	4.7 out of 5 (good)	100 out of 100	—	51

Bottom line: Village Farm Grocery is #4 of 5 on overall rating in this group.

Andrew Garcia

1 review

Mar 2, 2023

Featured

Melted Ice Cream

The ice cream that I ordered was melted... extremely dissatisfied. When I called them, they shut me off by saying it was not their problem.

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Adam Cross

1 review

Feb 7, 2023

Featured

Avoid

Really, really bad experience. The ice cream they delivered was melted. AVOID THIS PLACE AT ALL COSTS!

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Paying Customer

1 review

Apr 6, 2021

Featured

0 STARS

0 STARS I ordered using delivery.com only twice, like 7 years ago; BAD experience! So naturally, as a paying customer I stopped and began using some other Superior Delivery Service to get the job done. Recently moved and decided to give delivery.com another shot as there were items available for delivery near me needed. 1st time store rep was nasty, and then the order took FOREVER despite a way shorter ETA quote. I reluctantly let it go because of needing the items. 2nd time (same merchant) I paid for an item but received a significantly smaller size than what was PAID for and the order again was significantly late despite time quote given. Again (in hindsight), stupidly, I let it go; not even requesting the refund of the difference; figured it was petty. 3rd time (because of needing the essential household items), I ordered again from this same merchant on Delivery.com I know I know but listen... This time I had it!!!!! An hour and a half passed, order never came, called delivery.com customer service ( I figured hey there will a professional on the other end of the line to help!) Noooope. Delivery.com rep goes delivery attempt was made. Go check your front door. Checked, nothing. Called back, placed on, told to hold on they will call merchant store. Ok. 15 minute wait. Back on the line. 20-30 ETA quote given. Ok cool! .... NOooooPE. -___- Another hour passes no delivery that I paid for. So I call the merchant directly this time. Unprofessionalism from the jump, but the worst was Merchant rep named "Jigger", (yup that's what he said his name was when I asked) from "Village Farm and Grocery" store : [ NEVER SHOP FROM THERE UNLESS YOU LIKE BEING ROBBED AND YELLED AT] { Check the other reviews }!!!!!!!! ), ... He says, Delivery guy called the wrong number and brought order back to the store, we'll redeliver it to you but you have to pay, when i explainied how unfair that was after everything he continued to haggle with me over who pays the delivery fee. The customer is never right apparently with this business , they only want to take your money. After hanging up the phone on me and me having to call back twice I was told by a confused woman who spoke English as a second or third language that they cancelled the order. Delivery.com was no help in this; I called them four times and all they did was tell me information I already knew. Huh ...Looong Siiiigggghhhhh Please! Save yourself a delivery NIGHTMARE and YOUR HARD EARNED MONEY (especially in these uncertain times) and definitely opt for a better Delivery Services like the popular UberEats, GrubHub.com, DoorDash etc. Disclaimer: I'm not a bad review giver as a matter of fact this is my 1st one but it HAD TO BE SAID. These people are swindlers they definitely are unprofessional and money-seeking as opposed to conducting fair business and taking care of their customers. That is all. hmm! Stay safe out there.

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Katie m

1 review

Feb 18, 2014

Featured

Great service

Super quick delivery, delivery man was friendly

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Tatyana

1 review

Feb 13, 2014

Always fast. Never forget anything. SUPER convenient. Best thing ever.

I love this place.

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Molly Y

1 review

Feb 7, 2014

Great selection, super friendly, always on time, delivery with a smile.

Love this place. I'm generally reluctant to order food or groceries online, because there are so many variables that can go wrong—pricing, quality of goods, delivery time, service. But Village Farm nails it on all four counts, and I order at least once a week. If I order something that's not in stock, they call immediately to let me know. The prices are fair, the selection is pretty unbeatable, and all of the delivery guys are friendly and prompt.

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Monthly average rating and review count
Month	Average	Reviews
Feb 23	1.0	1
Mar 23	1.0	1

Village Farm Grocery reviews & trust report

Village Farm Grocery has a mixed customer experience.

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Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 3 positive reviews

Top complaintsof 3 negative reviews

How it compares

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