VinatisUK is an established online wine shop specializing in the sale of French wines, fine wines, and Champagne. With a selection of over 5,000 bottles, the company caters to wine enthusiasts in the UK and across the European Union. Each product undergoes a rigorous selection process, including blind tastings conducted by expert sommeliers, ensuring a high standard of quality for customers. Founded over 20 years ago, VinatisUK has built a reputation as a trusted provider for consumers seeking a diverse range of wines, from red and white to rosé and sparkling options. The platform is designed for ease of use, allowing customers to browse and purchase wines conveniently online, with secure delivery options available throughout Europe. By focusing on quality, competitive pricing, and customer service, VinatisUK aims to meet the needs of both casual buyers and serious wine aficionados.
VinatisUK receives high praise for its extensive selection of wines and reliable delivery service, with many reviewers noting the great prices and efficient ordering process. Customers appreciate the strong packaging and the use of DPD for timely deliveries, often receiving their orders within a week.
The variety of wines available, including hard-to-find selections, adds to the positive experience. However, some consumers express concerns about delivery mishaps, such as packages being improperly handled or delivered to the wrong address. Despite these occasional issues, the overall sentiment remains overwhelmingly positive, with many recommending VinatisUK for its quality service and excellent wine options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.5 | 35 |
| Oct 24 | 4.8 | 21 |
| Nov 24 | 4.5 | 36 |
| Dec 24 | 4.4 | 54 |
| Jan 25 | 4.2 | 24 |
| Feb 25 | 4.2 | 18 |
| Mar 25 | 4.3 | 37 |
| Apr 25 | 4.3 | 18 |
| May 25 | 4.4 | 27 |
| Jun 25 | 3.8 | 23 |
| Jul 25 | 4.9 | 19 |
| Aug 25 | 4.3 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I have been using the company for a few years and continue to be fully satisfied with the products, pricing, ordering...”
“The wine was delivered to the next door property by throwing it over a 1”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Delivery | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.7 out of 5 (good) | 4.2 out of 5 (good) | −3% | 1,000 |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | 4.9 out of 5 (good) | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.9 out of 5 (fair) | 4.2 out of 5 (good) | — | 1,000 |
Bottom line: VinatisUK is #3 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.2).
500 reviews of VinatisUK. Filter by what matters to you.
The wine was delivered to the next door property by throwing it over a 1.6 metre fence onto the ground. Nothing broke unbelievably but the neighbours did not find it for 24 hours after it had been rained on. Very poor from DPD the deliverers
Advised 1-4 days, took 2 weeks. Tracking info makes no sense at all, so you can’t understand where the order is. Helpdesk are email only and advise they’ll respond in 24 hours - took 3 days & offered no insight. Completely frustrating.
Disappointed this time around Have used Vinatis alot and normally very good but disappointed with them re my order 3311732 which is still not delivered and just sitting in delivery depot but NO response from Vinatis Team to help resolve, sorry Team but you are better than this
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The wine was supposed to be a birthday present. Order placed with Vinatis UK because their on-line sales pitch said orders were usually delivered within 5 - 7 working days. Order placed and confirmed on Monday 2nd June. Tracking facility with email received June 3rd showed the consignment had been released from customs on 2nd. Delivery made on 12th. Customer Service response blamed customs for missing the birthday.
Complaint # 1 I did not receive a confirmation email detailing what I wrote in online complaint. Complaint # 2 No telephone number to call when you fail to respond within your stated 24 hours. Comaint # 3 You failed to respond within the 24 hrs. Complaint # 4 2 broken bottles on arrival - no response from Vinatis. Complaint # 5 Cannot make complaint on mobile phone as fails anti robot check, but no robot check available. Useless customer service. Have to get refund from bank!
I have been waiting all day for my delivery. I have now looked on “follow my parcel” and they are saying they couldn’t deliver as I was absent! What a waste of a day. No one called or rang the doorbell so how they came to the conclusion I was absent I have no idea. It was guaranteed delivery today and I paid extra as I’m having a party tonight. Really disappointed with this service and no one to call as it’s Saturday.
Such a bad experience. Sending champagne as a gift . Took over two weeks for delivery . Terrible customer support . Not a pleasant experience. Would I recommend, probably not unfortunately.
Half of my order was lost & I understand these things happen. I put an order through because I had received an offer for free delivery. However I have been told that if I want to reorder the six missing bottles I will now have to pay delivery. This is not a fair way to proceed . I have ordered before from you but I feel very disappointed in how customer services have dealt with the problem. Amendment:- today I have received a voucher credit for 85% of a future delivery fee.
Recommended a wine by a friend. Ordered 20 bottles. Only 14 arrived. I’ve left a message with binaries but no one has bothered to reply and there is no number to call. On top of that I requested a delivery date of Tuesday but they brought it on Saturday when no one was there and left it on a doorstep
Hopeless delivery service by DPD. They informed me out of the blue that delivery would be made that afternoon, when I would be away for a few days. I changed the delivery day on their website for the next week but they delivered the next day anyway and gave one box to a neighbour instead of two. The other one is still missing. The Vinatis wine list is impressive but they need another delivery company.
Company only delivered half of order but didn't let me know the other half was damaged in transit or update me until I asked where it was over a week later. They then refused to deliver it as they can't send package of £0 value to UK??! I have still been charged half of delivery with absolutely no goodwill gesture or compensation. Won't use them again.
Shipping service is not what they promise. It seems they don't ship from UK but from France (probably because I ordered a French wine) but they didn't specify that at the order, so instead of when it was supposed to be delivered I had to wait more and more because of customs. Will never buy here again. order n° 3192216
Je suis très mécontent car vinatis bloque systématiquement les avis négatifs sur les vins se cachant derrière leur politique. M’étant basé sur les avis qui ne sont que très positifs je me suis fait avoir
Lovely by wines when and if they actually arrive. The service is very slow and customer service team seem to think the non-arrival of the products they sell is the customers problem not theirs. Non-responsive to enquiries. Really terrible service and erratic delivery . Sadly i would say you should avoid Vinatis if you are in the UK as they seem to be unable to control delivery .
I ordered 3 Magnumns of Moet & Chandon in a wooden presentation box as prizes. One box arrived damaged so I'm unable to offer this as a prize. Vinatis Offered me a £10 credit on my account - thought this was VERY poor customer service, and have said they will not replace the broken box even though I explained this was a prize. Vinatis offer a good selection of wines, however I won't be using Vinatis again as they can't guarantee quality and more importantly won't rectify issues.
Je suis client de Vinatis et j'habite en Belgique. J'ai commandé plusieurs fois et chaque fois avec une livraison dans mon pays la Belgique. Je viens de recevoir une promotion par email sur les St Emilion. J'ai passé un certain temps à faire ma sélection et j'ai finalement commencer à commander pour 1.515,12,-€ Lorsque je rentre mon code promotion "EMILION24", je reçois le message que la promotion ne s'applique pas parce j'habite en Belgique !!! Il est ridicule de faire une promotion en fonction du pays de livraison. Et il est ridicule de m'envoyer une promition en Belgique alors que la promotion ne s'applique pas. Conclusion: Je ne veux plus entendre parler de VINATIS. Je déteste perdre mon temps.
Vinatis offer a great range of wines and a fast service given that bottles are shipped from France and have to clear customs. However, they use DPD to deliver and their drivers are beyond useless. More than half of the orders I have placed over the past months were left at various random address around the area and I had to trek around searching. Change courier Vinattis - DPD are damaging your reputation
2 of the 6 bottles smashed!!! How can a company specialising in delivering wines send a package out the way mine came. A disgrace, and now such a waste of my time to send in photos, argue with their bloody staff and await either a refund or replacement bottles. I ordered a similar wine from Robert Rolls in London and it came in perfectly boxed, and on time.
Ordered a Moet & Chandon (Magnum) in a wooden presentation box as a gift, box arrived damaged so not the gift I had hoped to be giving. Vinatis Offered me a £10 credit on my account - thought this was VERY poor customer service, I paid for a box and did not get one that was not in a satisfactory condition. Won't use again.
VinatisUK is an established online wine shop specializing in the sale of French wines, fine wines, and Champagne. With a selection of over 5,000 bottles, the company caters to wine enthusiasts in the UK and across the European Union. Each product undergoes a rigorous selection process, including blind tastings conducted by expert sommeliers, ensuring a high standard of quality for customers. Founded over 20 years ago, VinatisUK has built a reputation as a trusted provider for consumers seeking a diverse range of wines, from red and white to rosé and sparkling options. The platform is designed for ease of use, allowing customers to browse and purchase wines conveniently online, with secure delivery options available throughout Europe. By focusing on quality, competitive pricing, and customer service, VinatisUK aims to meet the needs of both casual buyers and serious wine aficionados.
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