Hilton Hotels is a global hospitality company that provides a range of accommodations, including hotels and resorts, across various locations worldwide. The company caters to both leisure and business travelers, offering services that include comfortable lodging, conference facilities, dining options, and recreational amenities. Hilton Hotels aims to deliver a consistent and high-quality experience to its guests, whether they are visiting for a short stay or an extended vacation.
With a focus on customer satisfaction, Hilton Hotels operates under multiple brand names, each tailored to meet the diverse needs of its clientele. The company's offerings include luxury, upscale, and midscale options, making it a versatile choice for travelers with varying budgets and preferences. By maintaining a strong presence in the hospitality sector, Hilton Hotels continues to attract guests looking for reliable accommodations that prioritize comfort and service. For more information, visit their website at www3.hilton.com.
Reviews for Hilton Hotels reveal a significant level of dissatisfaction among customers, with a notable 67% rating the experience poorly. Many reviewers express frustration over issues like double billing, lack of concierge services, and poor room conditions, such as malfunctioning air conditioning.
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Longtime Hilton Honors members feel undervalued, citing high prices and inadequate loyalty rewards. While some guests report positive experiences, highlighting great service and enjoyable stays, these instances are overshadowed by the numerous complaints regarding staff attitude and property quality. Overall, the sentiment leans heavily negative, reflecting a widespread disappointment with Hilton Hotels.
Wij verbleven in Hilton Green Plaza, Alexandrië.
Een fijn hotel met vriendelijk personeel. Hoewel je zachtjes de menigte van de mall beneden hoort, vonden wij dit juist prettig en rustgevend om bij in slaap te vallen.
We verbleven meerdere dagen in Egypte en hadden dit hotel voor slechts twee nachten geboekt omdat we meerdere plekken wilden zien. Achteraf hebben we spijt dat we hier niet langer zijn gebleven. Het was een geweldige ervaring!
A great hotel with very friendly staff. You can hear the crowd from the mall downstairs faintly, but we actually found it soothing and relaxing to fall asleep to.
We stayed in Egypt for several days and only booked this hotel for two nights because we wanted to explore other places. Looking back, we regret not staying here longer. It was an amazing experience!
We recently stayed at the Hilton Angel Islington London and did not enjoy the 2 nights stay due to not be able to upgrade even though we booked way in advance plus the room was small and the bedding was not clean and looked dirty grey with stains. I did leave a polite note to change bedding only to find it got worse. This is my first time writing a negative review but the staff just ignore us saying they were overbooked and we still have not received our electronic Receipt of Stay?
Kom ikke her det levede slet ikke op til mine forventninger og måden de håndteredes problemerne på var slet ikke tilfredsstillende. Vores første nat var der ingen varme på værelset der var iskoldt og fyldt med skimmel svamp i vindues karmen. Vi blev tilbudt 10% rabat hvilket overhoved ikke var tilstrækkeligt. Dagen efter fik vi et nyt værelse dog kun med 2 håndklæder selvom vi var 3 personer på værelset, da vi bad om ekstra fik vi at vide at de var løbet tør. På vores nye værelse fungerede varmen men blæseren for varmeanlægget lyder som en bil der holder i tomgang. Da klokken var 02:00 blev vi nødt til at slukke den. Nu vi alle blevet syge. Klokken 23 på vores første værelse konstatere at der ikke er noget varme på vores værelse går en af vores hovedpersoner ned for at anmelde problemet på 3 etage som er den etage vi bor på møder han manageren fra hotellet som beder os om at rapportere problemet i receptionen han går ned i receptionen hvor han anmelder problemet manden i receptionen ringer til den ansvarlige og efter 20 minutter og 2 rykkere kommer den samme person som han mødte på tredje sal ned og siger at der ikke kan gøres noget ved problemet uden at undersøge det. Hotellet fastholder at der inetet er galt med deres varme anlæg alligevel kan vi se at der er flere værelser som hver aften får ude leveret små radiatorer. kan virkelig ikke anbefales.
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We stayed in the Niagara Hilton on Fallsview Road. The hotel lobby, pool, gym , restaurants are beautiful. We stayed on the 39th floor with an awesome view of the falls. The room was spacious. However, the furniture was dated and did not meet our expectations based on what we saw downstairs. The bed was comfortable though and it was huge. The hotel food and beverage prices are really high. We suggest that you eat and drink elsewhere…. Food was just okay at their primary restaurant The Watermark…. You can buy alcohol at the local LCBO. I would go back ! Great location and near Clifton Hills which was fun. Great place for everyone!!!!
I booked a room for 2 days for my partners 25th Birthday and after the experience we received from what is meant to be a high-class and professional company it was nothing but a big let-down.
When we got their it was absolutely rammed with customers, no sense of direction of where to check in. We booked a room near the lift as my partner has walking difficulties upon check in we were told their was no rooms available. Management need to check up on their house keeping team / staff as both mornings from 8am - 12noon we could hear none stop banging of them going in and out of rooms to clean it, we came out and saw that they put the door on a latch so when they walked in and out the door would slam which is really bad.
We were on the fourth floor and it was just terrible.
We asked for a mini fridge which we got some dirty black mini fridge which had chocolate stains inside and out of it the staff member that bought it to us had no customer service at all he could have seen it and cleaned it.
The room itself where the cups and teas and coffees were was not cleaned all dusty as a whole the cleaners only give a light clean so much dust everywhere. We took pictures of the dirty fridge.
Disgusted Honors guest.n Honors member and have a…
I am a Hilton Honors member and have a review on the Hilton DoubleTree inat Sea-Tac. I made a reservation for one night on Sept. 13th and wasn't informed that it would be $36 to park my car! The next.morning we went down for breakfast and were informed that it would be sit down and we had to pay for it. We had no idea! When we didn't stay I asked for coffee and was told that again we had to pay for it at a coffee bar! The rooms were way overpriced and severely outdated with dark hallways and dismal room furnishings. Bed was your typical mattress, very comfortable! Just because it is near the airport is no excuse to gouge your loyal customers!
Case # 217515540 & 217515540, Disappointing Experience at Hilton Niagara Falls - Diamond Member Treated Poorly
Case # 217515540 & 217515540
Disappointing Experience at Hilton Niagara Falls - Diamond Member Treated Poorly
As a long-time loyal Hilton Diamond member, my recent experience at Hilton Niagara Falls was nothing short of disappointing. Despite my Diamond status, the reception team gave me false information, claiming the hotel was fully booked and refused to honor the upgrade benefits, even though over 300 rooms were available at the time. It felt like they were playing games, insisting they were "fully booked" when I could easily book a room online.
I spent over an hour speaking with various staff members with no success. The desk management openly admitted that on weekends, they choose not to upgrade members, which directly contradicts Hilton Honors membership perks. Even after contacting Hilton Online, who reached out to the hotel, the hotel team continued to lie about availability. I was able to book a room to prove the point, yet the hotel staff still wouldn't budge.
The management here lacks professionalism and respect for their guests. I wrote an email to management, only to receive a generic "We are sorry" response with no follow-up. After years of loyalty to Hilton, this experience has made me reconsider my brand preference entirely. It's clear that Hilton has lost its customer-centric approach and treats it more like a marketing ploy.
To make matters worse, after raising my complaint, they downgraded my status to the lowest tier, which speaks volumes about how much they value their loyal members. I will be looking elsewhere for my future stays, and I encourage others to think twice before booking here.
Misleading Information and Poor Customer Service at Canopy by Hilton New Orleans - Downtown
Hilton Guest Assistance Case # 215808578
I recently stayed at the Canopy by Hilton New Orleans - Downtown and encountered a significant issue that has left me extremely dissatisfied. During the reservation process, I was explicitly informed by a reservation clerk at the hotel that the distance to the Ernest N. Morial Convention Center was 0.12 miles. Based on this information, I made my booking. However, upon arrival, I discovered that the actual distance was 1.4 miles—far more than what was communicated to me.
This misinformation caused me considerable inconvenience and an additional cost of $225.00 to secure the correct accommodations. When I brought this issue to Hilton Guest Assistance (Case #215808578), they reviewed my complaint but ultimately dismissed it, stating that the website accurately lists the distance as 1.4 miles. However, the misinformation I received was not from the website but directly from their reservation staff.
I hold Hilton accountable for the inaccurate information provided by their staff. The lack of willingness to reimburse me for the additional costs incurred due to their error is unacceptable. This experience has not only cost me money but has also significantly diminished my trust in the Hilton brand.
I urge Hilton to reconsider their stance and provide the necessary reimbursement of $225.00. This would demonstrate their commitment to guest satisfaction and accountability.
Until this issue is resolved, I cannot recommend staying at this property or trusting the information provided by Hilton's reservation staff. I hope that by sharing my experience, other potential guests will be aware of the risks involved.
Thank you for your attention to this matter.
Best regards,
Bill Grayson, MHS, LPC
President/CEO
Gold Banner Beauty Products
Chicago, IL. 60615
(office)773-256-0540
(mobile)773-559-6119
Gatwick Airport. Ohh dear where do I begin.... the receptionist could barely even speak to us when checking in pretty much ignored us no manners whatsoever ever!! When we got our room card I accidentally swiped the wrong room door and it actually let me in to someone else's room!!!! I was so concerned I went to a member of staff and complained as I was worried that someone could also do the same to our room and the staff member showed absolutely no concern whatsoever!!! The room was clean and tidy. We had a drink in the bar and was charged £2.50 service charge!!! So decided to take a short walk to the north terminal entrance and had some drinks in Giraffe and Wetherspoons which was significantly cheaper. 
My Son visited the Hilton Hotel Watford on the A41
he arranged to meet a Friend there for Tea also I asked if he could get information on hiring one of their rooms for a function he tried to put his vehicle number in the machine was told he had to spend £10 per person first to have it authorised he spoke to service desk manager who told him he would be charged just for entering the area after 15 mins arguing with the person he drove out and went next door to the Toby Carvery signed in on the machine had tea with his friend with no problem at all I telephoned The manager today Spoke to Manager Sally who said rules you must pay parking even if staying at Hotel
Will never use Hilton Hotels again and they have now lost out a booking for 500 Guest on a Function Room
and a number of guest would have booked to stay over
Warning - do not sign a contract with Hilton Metropole Hotel at the NEC this hotel unless you are absolutely 100% certain you can honour the commitment. We are a group of volunteers who wanted to organise a not for profit, once in a lifetime reunion event. We were over promised, told not to worry about the contract commitment, the hotel is completely flexible, they will work within our budget and it turns out it was all a falsehood. We were misled. Pure greed, and certainly not to be trusted!
Hilton Paddington London. Disappointed. Positives first though. Excellent location, room was clean, the bed very comfortable and the breakfast was good. But, for a four star hotel and the money you pay, it was lacking. The room was a good size but had no fridge, (just an empty cupboard where it should have been), this meant that there was no milk or cold drinks etc, no robes or slippers (just those extra things that you’d expect in a Hilton), and no bar or snacks. I think it relies on the location and name. As a frequent traveler, I will go back to staying at The Raddison Blue at Heathrow airport as it never disappoints.
Ich war immer sehr zufrieden mit der DKB Hilton Kreditkarte. Habe immer die 20k EUR Umsatz p.a. geschafft, um den attraktiven Diamond Status zu behalten. Nun hat Hilton die Pferde gewechselt und bietet eine neue Kreditkarte an, die völlig unattraktiv ist. Man muss üppige 40k EUR p.a. erreichen (das doppelte Volumen wie bisher), um Diamond Member zu bleiben. In der heutigen Zeit von Zoom und Home Office und sinkenden Business Travel Quoten eine klare Fehlentscheidung. Da werden viele ab sofort mehr Bonvoy buchen. So wie ich auch.
Very substandard for a 5* hotel with hidden charges!
Good points
We stayed at the Lindian Village Beach Resort by Hilton Curio Collection. The property on arrival was beautiful, and the bedroom suite upgrade we were given was a genuinely nice gesture although it came with a surprise 70-euro charge which was never mentioned when we booked with the OTA. More transparency is required for this. We had a stunning King Bohemian suite with a private pool and a lovely wooden decor which we were happy with 😊. Especially, as it was my daughter's 18th Birthday and I particularly wanted to do something special for her. In the last 8 years, she developed a very bad skin condition that has left her scarred from head to toe. Being light-skinned, whenever she went to school, college or out in general, she would be bullied by teens her age or worse stared at very badly like she was a leper by adults. Naturally, these events have caused a lot of traumas to her and severely impacted on her confidence when interacting with people. My daughter has always loved water as a young child but hasn't touched public water spaces in almost 9 years. Having the private pool helped her to smile again and feel free. That week of freedom hugely increased her confidence to try and go to a public pool again or beach not wearing a bathing suit but to start by wearing a modest covering suit and I am especially grateful for the upgrade because this development would not have inspired her otherwise to even entertain such a thought. The breakfast and room cleaning staff were friendly, warm-hearted, and welcoming, and could not do enough for you.
Not so good - Unfortunately, a few things:
Upon my initial contact with the hotel to plan a surprise 18th birthday cake for my daughter (as done in the past at the hotel Excelsior in Venice for my other two elder daughters now aged 28, 24). I wished to make this birthday a memorable one also for my youngest child. As she had wanted to visit Greece. I thought it would be perfect to try Hilton. I had heard things about them before. Nonetheless, I wanted to form my own opinion. First, communication response times from this hotel are extremely poor. I sent an enquiry and did not receive a reply until almost three weeks later. When i was finally contacted and had clearly conveyed my requests. I was told by the Guest Relations Manager - Kallia through communications (which I have the emails) even after having asked twice for the cost in advance "The cake is on us". Although, I was more than willing to pay for it because I wanted her 18th to be special. My daughter has certain dietary requirements related to her skin condition and again I clearly relayed the request of what I wanted and once more asked for the cost or quote. No mention of euro payment was communicated whatsoever. On the day of her birthday, we arrived back in our room and saw the cake. In all honesty, it was okay, but it certainly did not blow me away, not like the cake made in Venice at Excelsior. Very substandard. The cake was also chipped in the icing on one side. Now, do not misunderstand me, I was deeply grateful for the efforts and kind gestures put in place, however gravely disappointed all at the same time. I would not have minded paying for an excellent cake if it had given me all what I had requested. I had clearly expressed to Kallia my daughter was fussy and I asked for the cake to be made in a specific way. I received a red velvet cake which she wanted but it was topped with fruits (strawberries, raspberries, and blueberries). After my daughter removed all the fruits, she cut it and inside the cake centre was filled with strawberries. She did not even eat a quarter of it and the rest we had to give it away to the room cleaning staff because my daughter does not eat those fruits and is profoundly allergic to strawberries which the cake was drenched in. On check out surprise charge 60 euros for the cake!!! Reduced to the latest information being communicated (less than 3lbs in weight cost 30 euros) I was incredibly angry!! Simply because I had asked before my arrival and was not told this. Then there was room service - terrible! I ordered a rack of lamb and baby potatoes. I received 90% fries and three sticks of lamb fat with meat from the chop about the size of a 10p coin all for 22 euros! I refused to pay for this because it had arrived cold. The burger also ordered was filled with bacon ( I do not eat pork.) The breakfast buffet was disappointing there were not a lot of options - no Halal present at all! I felt stuck everyday and yet had paid for breakfast but did not eat any just a hot chocolate and croissants. I do not recommend this hotel unless you want poor food at a high price and want to feel stranded in the middle of nowhere. The location is completely isolated and you will need a rental car to get around. Not worth the £2,000 + stay at all.
I recommended staying at the Edinburgh Carlton Hilton hotel in April 2024 to colleagues from Canada. Reason being
it’s close to the High Street and centrally located. I stayed there several times pre-pandemic, when it was a decent hotel. On arrival this Hilton was more like a building site with temporary check-in desk,
boarding which sealed off the entire main front lobby, main staircase, bar and dining room areas. There was a strong smell of cement dust and other chemical smells throughout the hotel. On the upper floors there was more boarding and dining room with no windows, and a small temporary bar with limited choice of food and drink. My colleagues and I also shared this space with several mice which were running around the bar area while the staff watched and laughed. We didn’t find this so amusing as we’d just ordered food. There was no pre-warning given at any stage when reserving rooms. If an honest appraisal of the state of this hotel had been given at time of booking, neither my colleagues or I would have stayed here. Reason I’m writing this review now is that I called Hilton ‘Customer Services’ on 3 separate occasions to report the experience. I asked for management’s feedback but nearly 3mths later, I’ve had zero response from anyone at the Hilton Carlton hotel or customer services.
Rang up customer services to cancel a booking. Advised its a free cancellation and have been charged.
Rang customer services 3 times and advised I will get a call back.
I am a gold member and very poor service. Will have to report this to the bank to claim my money as its not an authorised payment
Hilton hotel vilamoura
Stayed here in February absolutely fabulous hotel.
Staff excellent couldn’t do enough for you.
Accommodation superb.
Facilities everything you would need on site.
Food excellent highly recommend
Only problem I didn’t stay for another week
Thank you
Excelente 👍
Asunto: Hilton La Romana, todo incluido, solo adultos.
Reserva con TUI. Filtro Republica Dominicana, TRANQUILO...
Si cree que ha reservado un hotel tranquilo prometido por TUI, rápidamente se equivocará. Especialmente cerca de la piscina, pero también en otros lugares, hay ruido constante durante unas 12 horas, que puede durar más y una vez (26/27 de enero) toda la noche hasta las 6 de la mañana, supuestamente debido a un defecto técnico. A pesar de las peticiones urgentes en recepción dos veces por la noche, el ruido no cesó. Esta molestia constante consistía en disonancias indefinibles (para nada música caribeña) que emanaban de parlantes ocultos durante horas. En la playa privada (de 250 m de longitud para multitudes apiñadas en hasta 778 habitaciones) sonaban los altavoces de los barcos atracados. Y me permitieron soportar eso durante 32 días. Por supuesto que te preguntas: ¿TUI no lo sabe? Difícilmente imaginable. Supuestamente hay empleados de TUI en el lugar. ¡Así que TUI miente deliberadamente a sus clientes! Y, por tanto, encaja perfectamente en el grupo eufemístico de los proveedores de viajes.
Pero los gerentes del hotel también se sacian; Obviamente, el mono malvado los muerde y piensan que lo único que quieren los huéspedes es tener el mayor ruido posible en sus vacaciones en el Caribe después de un largo viaje y una tarifa diaria considerable. ¡Les deseo mucho éxito con esta estrategia!
¿Crees que las habitaciones son al menos razonablemente silenciosas? Piénselo, varios bloques de hormigón (estilo de construcción de posguerra, al menos no de estilo colonial español) de 3 plantas, cada uno con unas 60 habitaciones, están apiñados. El aislamiento es lamentable o inexistente.
Ya me recuperé del todo incluido gracias a la experiencia que tuve. El hecho de que en este hotel haya cien empleados en constante movimiento, sonriendo agradablemente y siguiendo literalmente a los huéspedes allá donde vayan, no tiene absolutamente nada que ver con la calidad. Por el contrario, sería apropiada una presencia sutil de fondo.
¿Y la sostenibilidad? Entonces, ¿qué es eso? No sólo se tiran constantemente alimentos, sino también agua (= agua potable). Las luces están encendidas en todas partes, incluso durante el día. Cada día se acumulan montañas de plástico y miles de toallas de playa son metidas en las lavadoras las 24 horas del día.
Y ahora la comida:
Se recomendaron sopas, pescado y la barra de pasta y la barra de muesli para el desayuno. Por lo demás, las verduras cocidas nunca se cocinaban y en su mayoría estaban frías, como alternativa al pescado había mucha carne barata. Suficiente no significa alta calidad.
Barra de frutas: no mucha fruta diferente, muchas manzanas probablemente de Chile, piña, papaya y melones, a veces kiwi y plátanos, y también había melocotones... ¡¡¡en lata!!! Y esto en un país tropical donde hay muchas frutas diferentes.
El café del desayuno, el pan y las mermeladas industriales no podían ser superados en términos de horror. Sólo la miel natural estaba bien.
Las habitaciones: contenían todo lo necesario. Sin embargo, el confort se ve diferente y había todo tipo de ruidos molestos que, como en la habitación 3310, se transmitían a través del aire acondicionado.
TV: caída por un total de 2 días, por lo demás funciona razonablemente bien. Lo mejor fue el WiFi, que siempre funcionó bien.
Me gustaría elogiar la cafetería, donde el café también era bueno y el personal fue muy atento.
El final de la historia: Hilton La Romana...nunca más. TUI: ¡NO, GRACIAS!
Hilton Hotels is a global hospitality company that provides a range of accommodations, including hotels and resorts, across various locations worldwide. The company caters to both leisure and business travelers, offering services that include comfortable lodging, conference facilities, dining options, and recreational amenities. Hilton Hotels aims to deliver a consistent and high-quality experience to its guests, whether they are visiting for a short stay or an extended vacation.
With a focus on customer satisfaction, Hilton Hotels operates under multiple brand names, each tailored to meet the diverse needs of its clientele. The company's offerings include luxury, upscale, and midscale options, making it a versatile choice for travelers with varying budgets and preferences. By maintaining a strong presence in the hospitality sector, Hilton Hotels continues to attract guests looking for reliable accommodations that prioritize comfort and service. For more information, visit their website at www3.hilton.com.
