Hilton Hotels is a global hospitality company that provides a range of accommodations, including hotels and resorts, across various locations worldwide. The company caters to both leisure and business travelers, offering services that include comfortable lodging, conference facilities, dining options, and recreational amenities. Hilton Hotels aims to deliver a consistent and high-quality experience to its guests, whether they are visiting for a short stay or an extended vacation. With a focus on customer satisfaction, Hilton Hotels operates under multiple brand names, each tailored to meet the diverse needs of its clientele. The company's offerings include luxury, upscale, and midscale options, making it a versatile choice for travelers with varying budgets and preferences. By maintaining a strong presence in the hospitality sector, Hilton Hotels continues to attract guests looking for reliable accommodations that prioritize comfort and service. For more information, visit their website at www3.hilton.com.
Reviews for Hilton Hotels reveal a significant level of dissatisfaction among customers, with a notable 67% rating the experience poorly. Many reviewers express frustration over issues like double billing, lack of concierge services, and poor room conditions, such as malfunctioning air conditioning.
Longtime Hilton Honors members feel undervalued, citing high prices and inadequate loyalty rewards. While some guests report positive experiences, highlighting great service and enjoyable stays, these instances are overshadowed by the numerous complaints regarding staff attitude and property quality. Overall, the sentiment leans heavily negative, reflecting a widespread disappointment with Hilton Hotels.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 127 | 100% | -0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.3 | 4 |
| Sep 24 | 2.0 | 4 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 3.0 | 4 |
| Jan 25 | 2.5 | 2 |
| Feb 25 | 2.9 | 7 |
| Mar 25 | 1.5 | 4 |
| Apr 25 | 2.0 | 6 |
| May 25 | 2.1 | 10 |
| Jun 25 | 1.0 | 4 |
| Jul 25 | 1.0 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 127 most recent reviews.
“Have stayed at Hilton Hotels all over the United States, Europe, South America, Central America, Asia and Africa for...”
“They are either inundated with customer complaints, or THEY DON'T CARE”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.2 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | 1.5 out of 5 (poor) | 2.1 out of 5 (poor) | −13% | 127 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Hilton Hotels is #5 of 5 on overall rating in this group. On booking, Alfa Travel scores higher (4.5 vs 1.5).
127 reviews of Hilton Hotels. Filter by what matters to you.
Recently stayed at the Glasgow Hilton, Had the most amazing experience staff were so helpful and respectful. Food was amazing and we were offered an upgrade to a lovely king executive suite over looking our favourite part of the city. Leisure facilities were also amazing. Already cant wait to return!
I stayed at the Hampton by Hilton hotel, Oxford. They advertised free car parking for residents. I signed in my car registration details on arrival. When I left, I was sent a parking bill for £100.00 by the car park company and when I queried this with the hotel they were totally disinterested and told me to contact the company direct, I believe the hotel was in COLLUSION with the car park and have found a way to dupe the unsuspecting motorist out of a £100.00 charge. BEWARE PEOPLE. This is the next best thing fraud, with the hotel being a party to it. I WILL NEVER STAY AT THIS HOTEL OR ANY HILTON, AGAIN.
Hilton East Midlands Airport Great Hotel and very clean. When you walk into the lobby you are greeted by friendly staff to check you in. It has a lovely lounge area where you can chill and relax before your flight. We had breakfast which was £12pp, This contained of Hot Breakfast buffets, cereals, pastries, toast, smoothies and fresh fruit. There was tea, coffee and fresh juices available. The room was a double guest room which was very spacious and clean. The bed was comfy and in the room had all the necessities such as a hair dryer, iron, ironing board, kettle with mugs, glasses, tea and coffee. The internet was very fast and reliable and is a work station downstairs to use macs and computers which are provided if you needed any forms printing out for travel. The internet is free during your stay only if you are a Hilton Honours Member which is free to join when you arrive at the hotel. Otherwise you get charged. Car parking is £5 per day to park. There are great facilities there such as a gym and swimming pool. A great thhing which we have not seen before is a rental counter inside the hotel for you to help your make your travel alot easier. However we did come to some issues such as things broken in the bathroom and the boiler had broken down which was a concern especially if you needed a shower before traveling. If we wanted hot water we had to boil the kettle. However this was out of Hiltons hands a was a mechanical issue we know how boilers break. They resolved this and gave us compensation when we checked out. Great staff and the Office Manager Carlos was brilliant. We would stay here again and would highly recommend it. To see our Hotel review on our channel visit YouTube the WALTway the video will be live from 12/08/2018 after 4pm.
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Staff have been wonderful at the hotels in Gateshead, Edinburgh and York. Will be staying in the Piccadilly Manchester hotel the end of this week and one in Glasgow next month. Rooms are always spotless and staff are always willing to help with any queries. Breakfasts are delicious and lots of different options for this. Will continue staying here.
Excellent service, friendly staff, GREAT breakfasts, comfortable beds, great bathrooms, superb room service...no matter what time :)))))....what more can I say :)))) Would recommend it to all business travelers!!! Oh yes, and conveniently located and great parking offerings, that I cannot forget!
Very friendly & attentive staff at the Hilton in Watford, made our stay thoroughly enjoyable. Just a 10 minute drive away to Warner Bros Studio Tour. When checking in, not only did we get complimentary drinks while we waited for our room but after mentioning that we were going to the studios, unbeknown to us he arranged some free Harry Potter merchandise for our girls too. A lovely gesture & surprise.
Incredible experience here, the staff were to a great degree lovely, accommodating and gracious. The room was flawless, truly clean lodging and the house keepers went well beyond to make our room look shining with little included touches. The pool zone was fabulous, with a swim up pool and a lot of space to unwind. The nourishment was amazing as well, the gourmet specialist's were close by to make essentially anything you needed. Would remain here again whenever
Hilton Hotels is a global hospitality company that provides a range of accommodations, including hotels and resorts, across various locations worldwide. The company caters to both leisure and business travelers, offering services that include comfortable lodging, conference facilities, dining options, and recreational amenities. Hilton Hotels aims to deliver a consistent and high-quality experience to its guests, whether they are visiting for a short stay or an extended vacation. With a focus on customer satisfaction, Hilton Hotels operates under multiple brand names, each tailored to meet the diverse needs of its clientele. The company's offerings include luxury, upscale, and midscale options, making it a versatile choice for travelers with varying budgets and preferences. By maintaining a strong presence in the hospitality sector, Hilton Hotels continues to attract guests looking for reliable accommodations that prioritize comfort and service. For more information, visit their website at www3.hilton.com.
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