Friendly and helpful staff
Friendly and helpful staff. I had a great time in Amsterdam and my stay was very pleasant

XO Hotels Amsterdam operates a network of affordable hotels located throughout Amsterdam, catering to both leisure and business travelers seeking quality accommodations at competitive prices. With a focus on convenience and comfort, the company offers a variety of hotel options including Hotel Artemis, Hotel Levell, and XO Hotels City Centre, all providing easy access to Amsterdam's key attractions and public transportation. Customers can benefit from direct booking incentives such as a 10% discount and exclusive extras, along with flexible cancellation policies. Each hotel is designed to meet the diverse needs of its guests, featuring modern amenities, comfortable rooms, and unique themes that enhance the overall experience. XO Hotels Amsterdam aims to deliver reliable hospitality while ensuring guests enjoy a pleasant stay in the vibrant city of Amsterdam.
XO Hotels Amsterdam receives a generally positive reception from guests, with many praising the friendly and helpful staff, as well as the quality and cleanliness of the rooms. Reviewers frequently highlight the spacious accommodations and good breakfast options, contributing to a pleasant stay.
However, some guests express dissatisfaction with issues such as inadequate cleaning services and problems with room amenities, including blocked drains and uncomfortable beds. A few reviews mention concerns about the breakfast quality and the need for better guidance from staff. Despite these criticisms, the hotel's convenient location near public transport and its overall pleasant atmosphere make it a favorable choice for many visitors. Overall, the sentiment leans positively, reflecting a solid experience for the majority of guests.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 1,083 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.4 | 89 |
| Jan 25 | 4.2 | 98 |
| Feb 25 | 4.1 | 99 |
| Mar 25 | 4.2 | 123 |
| Apr 25 | 4.3 | 157 |
| May 25 | 4.2 | 159 |
| Jun 25 | 4.2 | 168 |
| Jul 25 | 4.2 | 190 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Friendly and helpful staff”
“The hotel cleaning service was lacking in quality”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.9 out of 5 (good) | 3.3 out of 5 (fair) | −2% | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.6 out of 5 (poor) | 2.1 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: XO HOTELS AMSTERDAM is #4 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.3).
1,083 reviews of XO HOTELS AMSTERDAM . Filter by what matters to you.
Friendly and helpful staff. I had a great time in Amsterdam and my stay was very pleasant
The staff at the hotel were all extremely nice and helpful. Our room itself was great, a nice shower, good clean up service that was done quickly, and a nice view.
Great room and good breakfast
Great hotel..the 2 tram right in front which is an easy lovely ride into city center also the neighborhood a short walk away walking in the same direction as the 2 tram towards city center is wonderful..local neighborhoody..cafes stores basic needs restaurants...a big park. Excellent!
Quick answers to the questions people ask most.
Standard check-in time is typically 3:00 PM and check-out is 11:00 AM. Early check-in or late check-out may be available upon request and subject to availability.
Most modern hotels provide Wi-Fi access to guests. You can confirm the specific Wi-Fi policy and any potential charges by contacting the hotel directly.
Parking availability and costs vary by location in Amsterdam. It's recommended to contact the hotel directly to inquire about on-site parking or nearby parking options.
Reservations can typically be made through the hotel's official website, by phone, or through various online booking platforms. Contact the hotel directly for the most current booking information.
Cancellation policies vary depending on the rate type and booking conditions. Check your specific reservation details or contact the hotel directly for information about your booking's cancellation terms.
Pet policies vary by hotel property and may include restrictions or additional fees. Contact the hotel directly to inquire about their specific pet accommodation policy.
Hotel amenities typically include standard services like housekeeping and front desk assistance. For a complete list of available facilities and services, check the hotel's website or contact them directly.
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Clean and spacious family room! Walking distance from Metro station
Nette, schone kamer. Klein maar fijn. Ontbijt is prima geregeld, alles is aanwezig. Enige minpuntje vonden wij dat de tv zich niet leent voor streamingsdiensten zoals Netflix. Metrostation is op loopafstand, waardoor je makkelijk bij bijvoorbeeld Amsterdam Centraal kunt komen. Ikea ligt ook op loopafstand. Fijn voor betaalbaar dineren ;-)
Cok güzel bir otel herşey güzel ancak odalarınız aynı ölçülerde ve standartlarda değil . Kimisi geniş kimisi dar ve balkona bakıyor. Oda binanın yapısı gereği. Odalarınızda buzdolabı yok. Bu çok büyük bir eksiklik bence . Ve lütfen 1 tane Türk TV kanalı olsun.
as i read from comments of google maps, that the street and enviroment is loudy and children could hardly fall sleep, i wrote a mail to the hotel and hope that we could get relative silent rooms because we have children. Then we got the wished rooms, which are at the end of floor and quiet silent. we appreciate this help very much. besides, the hotel is located very good. we just need to take public traffic and could arrive everywhere. Only the coffee machiney does not work in the room. it could be improved and then it would be perfect.
Great, only bed wasn't that comfortable but the rest was pretty good
Very nice service. Staff is co-operative & polite. We had great experience
Spali sme tu 3 noci, ochota personálu bola na 1*, raňajky boli až do 11:00h a aj krátko pred ich koncom bolo čo vybrať, izba vždy pekne poupratovaná, čo by som vytkla, tak k dispozícii na izbe sme mali papierové poháre namiesto sklenených. Poloha hotela 2 min. pešo od stanice metra. Určite odporúčam.
We had a lovely stay here. Our room was quiet and clean with good facilities. All the staff were so helpful and professional. Nothing was too much trouble. We had clean towels and bins emptied every day. The breakfast is incredible, we definitely miss it already. The nearby Spa shop and Italian restaurant are excellent too. Top tip, download the Uber app for trips into the centre or use the tram. We had an amazing stay and will definitely be back.
Check in is from 3 pm, I arrived a little earlier but there was no problem. Room 213 has a view of the old church. The air conditioning works, the bathroom is clean and tidy with everything a traveler needs. The bedding is clean, the bed is comfortable. The room also has a coffee maker. The soundproofing is also on point, you can't hear any street noise. There is a built-in safe in the closet. My stay was short, but very good.
Super: Sehr netter Sehr freundlicher Kontakt (S)chnell- (U)nkompliziert - (P)erfekt - (E)rfolgreich - (R)eibungslos abgewickelt. Kann ich allen bestens weiterempfehlen. Danke
Beautiful, clean, with bigs rooms
Heel aangenaam hotel. Makkelijk bereikbaar, eens in het hotel is ook alles duidelijk hoe je moet inchecken en dergelijke. Vriendelijk personeel. Wij namen voor één dag het ontbijt omdat we snel moesten zijn voor het bezoeken van een museum, dit was zeer uitgebreid, netjes en erg lekker!
Hemos estado cuatro días y todo muy bien. Habitaciones espaciosas y baño grande. El personal agradable. Si bien está a las afueras, está muy bien comunicado, estación de metro a 4 minutos. Zona muy tranquila.
The distance depends on the specific XO Hotels location in Amsterdam. Contact the hotel directly or check their website for detailed location information and transportation options.
Dining options vary by hotel location and may include on-site restaurants, bars, or room service. Check with the specific hotel property for available food and beverage services.
Many hotels cater to business travelers with services like business centers, meeting facilities, or work-friendly room setups. Contact the hotel to inquire about specific business amenities and services.
You can typically contact the hotel by phone, email, or through their official website. Check the hotel's website or online listings for current contact information and hours of operation.
Transportation services vary by property and may include shuttle services, taxi arrangements, or public transport information. Contact the hotel directly to inquire about available transportation options to and from the airport.
XO Hotels Amsterdam operates a network of affordable hotels located throughout Amsterdam, catering to both leisure and business travelers seeking quality accommodations at competitive prices. With a focus on convenience and comfort, the company offers a variety of hotel options including Hotel Artemis, Hotel Levell, and XO Hotels City Centre, all providing easy access to Amsterdam's key attractions and public transportation. Customers can benefit from direct booking incentives such as a 10% discount and exclusive extras, along with flexible cancellation policies. Each hotel is designed to meet the diverse needs of its guests, featuring modern amenities, comfortable rooms, and unique themes that enhance the overall experience. XO Hotels Amsterdam aims to deliver reliable hospitality while ensuring guests enjoy a pleasant stay in the vibrant city of Amsterdam.
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