You need improve your breakfast and be…
You need improve your breakfast and be more helpful to guide person

XO Hotels Amsterdam operates a network of affordable hotels located throughout Amsterdam, catering to both leisure and business travelers seeking quality accommodations at competitive prices. With a focus on convenience and comfort, the company offers a variety of hotel options including Hotel Artemis, Hotel Levell, and XO Hotels City Centre, all providing easy access to Amsterdam's key attractions and public transportation. Customers can benefit from direct booking incentives such as a 10% discount and exclusive extras, along with flexible cancellation policies. Each hotel is designed to meet the diverse needs of its guests, featuring modern amenities, comfortable rooms, and unique themes that enhance the overall experience. XO Hotels Amsterdam aims to deliver reliable hospitality while ensuring guests enjoy a pleasant stay in the vibrant city of Amsterdam.
XO Hotels Amsterdam receives a generally positive reception from guests, with many praising the friendly and helpful staff, as well as the quality and cleanliness of the rooms. Reviewers frequently highlight the spacious accommodations and good breakfast options, contributing to a pleasant stay.
However, some guests express dissatisfaction with issues such as inadequate cleaning services and problems with room amenities, including blocked drains and uncomfortable beds. A few reviews mention concerns about the breakfast quality and the need for better guidance from staff. Despite these criticisms, the hotel's convenient location near public transport and its overall pleasant atmosphere make it a favorable choice for many visitors. Overall, the sentiment leans positively, reflecting a solid experience for the majority of guests.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 1,083 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.4 | 89 |
| Jan 25 | 4.2 | 98 |
| Feb 25 | 4.1 | 99 |
| Mar 25 | 4.2 | 123 |
| Apr 25 | 4.3 | 157 |
| May 25 | 4.2 | 159 |
| Jun 25 | 4.2 | 168 |
| Jul 25 | 4.2 | 190 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Friendly and helpful staff”
“The hotel cleaning service was lacking in quality”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.9 out of 5 (good) | 3.3 out of 5 (fair) | −2% | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.6 out of 5 (poor) | 2.1 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: XO HOTELS AMSTERDAM is #4 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.3).
1,083 reviews of XO HOTELS AMSTERDAM . Filter by what matters to you.
You need improve your breakfast and be more helpful to guide person
The receptionist looked mad our whole 4 day stay. They didn’t greet us at check in and didn’t say goodbye at checkout. They didn’t smile once. The hotel was decent, you can not expect much from a 3 star hotel , the room was freezing. I am not staying at Hotel Levell again.
Persoonlijkheid, ik mis al jaren de persoonlijkheid in de hotels die nu bestaan. Je in/uitcheckbalie is een computer, iedereen spreekt Engels, terwijl we in Nederland zijn? Het menselijk aspect gaat verloren. En de reactie die ik dan krijg strookt niet met de realiteit! Er was geen warm onthaal hoor.
Quick answers to the questions people ask most.
Standard check-in time is typically 3:00 PM and check-out is 11:00 AM. Early check-in or late check-out may be available upon request and subject to availability.
Most modern hotels provide Wi-Fi access to guests. You can confirm the specific Wi-Fi policy and any potential charges by contacting the hotel directly.
Parking availability and costs vary by location in Amsterdam. It's recommended to contact the hotel directly to inquire about on-site parking or nearby parking options.
Reservations can typically be made through the hotel's official website, by phone, or through various online booking platforms. Contact the hotel directly for the most current booking information.
Cancellation policies vary depending on the rate type and booking conditions. Check your specific reservation details or contact the hotel directly for information about your booking's cancellation terms.
Pet policies vary by hotel property and may include restrictions or additional fees. Contact the hotel directly to inquire about their specific pet accommodation policy.
Hotel amenities typically include standard services like housekeeping and front desk assistance. For a complete list of available facilities and services, check the hotel's website or contact them directly.
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The location of the hotel is excellent, the price is also reasonable and everything is as what we needed. Two things we are disappointed : - The noise of the upper floor walkings is so loud that we could not rest. - The floor in the shower is slippery, we must pay attention for the elderly. We would come back again with hope that we can get a better room.
Otel metroya 2 dakika yürüme mesafesinde. Konum olarak Amsterdam central'a 20 dakika uzaklıkta. Merkezden uzak sessiz bir yer arıyorsanız uygun olur. Ama oteli temizlik konusunda begenmedim. Odamızda yatağın yanında, yerde bizden önce kalanlardan bir tek çorap bulduk. Asansöre yürürken koridorda yerde havlular gördük. Sanırım temizlik işi biraz geliştirilmeli. Paris ve Köln de ki oteller çok daha iyiydi.
Hello, so, to begin with, we found the rooms magnificent and very comfortable. A splendid view, a welcome with hostesses including a young Moroccan woman who was very, very kind and very helpful. The two days went very well until our departure. We left to return the keys. When the other receptionist who was not very pleasant, and not very kind with his shaved head, asked us to pay €40 for parking, but our reservation fee had already been paid. Not being able to pay the bill right away, a deaf language continued for 30 minutes until finally. I asked him to give me a credit note. I think it would have been wise to warn us that parking was extra and in this case to charge me for it when the bill was paid, it's a shame We had such a good stay. Summer ended in negativity, because really very cold and very odious. The gentleman did not want to let me leave until this was settled. Just know that we are disappointed with this last contact with the hotel, knowing that the very first contact during the Very good We wanted to change the reservation dates, because we had the wrong month and we were turned away at 1 a.m., despite having called to ask for confirmation we therefore thought that this stay was going to be great and in the end we were disappointed by a second August, not very correct. That is why we will not return to the Artémis hotel. Thank you anyway to this young Moroccan woman for helping us and accompanying us throughout our stay
Wie schon in früheren Rezensionen beschrieben ist die Sauberkeit nicht die beste. Fanden auch Müll der Vorgänger unter dem Bett. Das Frühstück ist für ein 4 Sterne Hotel nicht ausreichend (z.B. Honig nur auf Nachfrage und minderwertige Marmelade. Rührei und Spiegelei wurden nicht frisch zubereitet) und das Personal beim Frühstück nicht sehr freundlich. Es wurde uns auch verwehrt auf der Terrasse zu frühstücken (es war mit zu kalt im Frühstücksbereich innen). An einem Tag haben wir den Safe im Zimmer nicht aufgebracht. Mussten eine gute halbe Stunde warten, da kein Mitarbeiter im Hotel war, der diesen öffnen konnte. Zum Glück mussten wir nicht zum Zug oder Flugzeug! Wir würden dieses Hotel nicht mehr buchen
Nette en schone kamers en in de buurt van de Arena. Het in- en uitchecken gaat via een scherm. Er is hulp aanwezig, maar deze wijze van inchecken is wel onpersoonlijk. Kamer is schoon en netjes. Denk dat dit hotel nieuw is. De badkamer was nog niet afgewerkt. Het badkamermeubel was nog niet afgekit. Pas op met uitstappen van de douche, de douchebak is nogal glad. Een afvalemmertje, haakjes voor de handdoeken/kleding en een waterglas misten in de badkamer. Het ontbijt was prima. Code WiFi en handleiding TV niet aanwezig.
Preis - Leistung ist okay, Hotel liegt etwas außerhalb, aber sehr gute Anbindung an das öffentliche Verkehrsnetz. Bus/Tram gleich um die Ecke Zimmer zweckmäßig eingerichtet, Teppichboden ist schon in die Jahre gekommen, Bäder sind neuwertig, Matrazen weich, Umfeld um das Hotel sehr vermüllt und verwahrlost
El trato de los empleados bueno Desayuno MUY BUENO Ubicación excelente NO HABIA AIRE ACONDICIONADO EN LA HABITACION Y NINGUNA SOLUCION AL PROBLEMA a pesar de comunicarlo desde el primer día e hizo mucho calor. Si en la web pone que las habitaciones tienen aire acondicionado deberían tenerlo o bajar el precio que he pagado por ello
Lo que mas nos gustó fue su localización. Con autobús directo desde el aeropuerto y la línea 21 que va directa a Central Station. El personal muy amable, atento y dispuesto. La habitación amplia y con buenas comodidades, aunque hecho en falta un minibar. Lo que menos nos gustó, fue que no todos los días cambiaron las sábanas y las camas no estaban bien hechas y que en la limpieza no pasaran el aspirador, pues el suelo es de moqueta y cuando cayeron algunas migas estuvieron ahí los 8 días
hôtel très bien situé et accueil très pro et sympa, taille chambre correcte mais accessibilité de la chambre mauvaise (bcp de marchés très raides) ventilation de la chambre très bruyante et celle de la salle de bain inadaptée (10 mn douche, 30 mn buée)
Very nice and helpful staff always there to help you, vert tasty breakfast Location it is about 3.5 km from city centre Our room was small but comfortable unfortunately not as clean as you would expect from 4-star hotel Under beds were lots of rubbish, lost of dust on shelves also outside main entrance on the street was very dirty, lots of cigarettes all over the place on the footpath, lots of rubbish , carbon boxes etc. No restaurant in hotel in case you want to eat lunch or dinner you need to go outside where you can find lots of different places to eat.
It wasn't bad but average at best.
The water in the shower was only cold. The curtains were dirty and there were dead bedbugs on the covers.
The hotel is a bit dated, and the furnishings are quite worn. Our room (14) faced an inner courtyard, which was frequented by the staff. Since we were only there to sleep, that was fine. The hotel's location is great, and the staff is very friendly.
Das Hotel ist etwas runtergekommen von außen, etwas unscheinbar in einem belebten Viertel . Ich war sehr positiv überrascht vom Zimmer . Sehr schön , sauber und groß allerdings wurde dieser Tolle Eindruck von dem Frühstück am nächsten Tag betrübt. Leider überhaupt nicht genießbar . Schlechter Kaffee , schlechtes Obst, und wenig Auswahl und dann noch in einem total überdunkelten Kellerraum ohne Servicekraft. Fazit: übernachten ja alles andere, nein
Hotel staff were really friendly and helpful. The only downside was that one of the beds was really squeaky, and it was slanted. They never replenished the toilet roll, so I had to go down and ask for it. And when we had to move the squeaky bed it looked like the carpet hadn't been hoovered underneath. Great location, easy access to bus stop direct into central amsterdam (21). We had one chilled day and decided to take a walk into Westerpark from the hotel which was a really nice day out. Despite the small issues we would defo stay again.
Room was clean and bathroom which was the main thing when you go to stay in a Hotel of course. Very affordable which was also a plus and so the negative points below won't be a surprise: 1. Poor area - from Sloterdijk station it was in probably the least attractive part of Amsterdam that I personally saw, especially compared to hotels nearer the airport. 2. The staff weren't very interactive - when you went in, you just go and get your room card and move up, it felt a bit disconnected. 3. The reception area did smell a bit funny as I walked in - it did feel strange that the dining area was just around where everyone else was coming in and out of, it didn't feel particularly 4 star or private at all. Overall I wouldn't bother staying here, I would much rather stay at the hotels nearer the Airport and just get the train in if I were to come back.
The distance depends on the specific XO Hotels location in Amsterdam. Contact the hotel directly or check their website for detailed location information and transportation options.
Dining options vary by hotel location and may include on-site restaurants, bars, or room service. Check with the specific hotel property for available food and beverage services.
Many hotels cater to business travelers with services like business centers, meeting facilities, or work-friendly room setups. Contact the hotel to inquire about specific business amenities and services.
You can typically contact the hotel by phone, email, or through their official website. Check the hotel's website or online listings for current contact information and hours of operation.
Transportation services vary by property and may include shuttle services, taxi arrangements, or public transport information. Contact the hotel directly to inquire about available transportation options to and from the airport.
XO Hotels Amsterdam operates a network of affordable hotels located throughout Amsterdam, catering to both leisure and business travelers seeking quality accommodations at competitive prices. With a focus on convenience and comfort, the company offers a variety of hotel options including Hotel Artemis, Hotel Levell, and XO Hotels City Centre, all providing easy access to Amsterdam's key attractions and public transportation. Customers can benefit from direct booking incentives such as a 10% discount and exclusive extras, along with flexible cancellation policies. Each hotel is designed to meet the diverse needs of its guests, featuring modern amenities, comfortable rooms, and unique themes that enhance the overall experience. XO Hotels Amsterdam aims to deliver reliable hospitality while ensuring guests enjoy a pleasant stay in the vibrant city of Amsterdam.
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