XO Hotels Amsterdam operates a network of affordable hotels located throughout Amsterdam, catering to both leisure and business travelers seeking quality accommodations at competitive prices. With a focus on convenience and comfort, the company offers a variety of hotel options including Hotel Artemis, Hotel Levell, and XO Hotels City Centre, all providing easy access to Amsterdam's key attractions and public transportation. Customers can benefit from direct booking incentives such as a 10% discount and exclusive extras, along with flexible cancellation policies. Each hotel is designed to meet the diverse needs of its guests, featuring modern amenities, comfortable rooms, and unique themes that enhance the overall experience. XO Hotels Amsterdam aims to deliver reliable hospitality while ensuring guests enjoy a pleasant stay in the vibrant city of Amsterdam.
XO Hotels Amsterdam receives a generally positive reception from guests, with many praising the friendly and helpful staff, as well as the quality and cleanliness of the rooms. Reviewers frequently highlight the spacious accommodations and good breakfast options, contributing to a pleasant stay.
However, some guests express dissatisfaction with issues such as inadequate cleaning services and problems with room amenities, including blocked drains and uncomfortable beds. A few reviews mention concerns about the breakfast quality and the need for better guidance from staff. Despite these criticisms, the hotel's convenient location near public transport and its overall pleasant atmosphere make it a favorable choice for many visitors. Overall, the sentiment leans positively, reflecting a solid experience for the majority of guests.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 1,083 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 4.4 | 89 |
| Jan 25 | 4.2 | 98 |
| Feb 25 | 4.1 | 99 |
| Mar 25 | 4.2 | 123 |
| Apr 25 | 4.3 | 157 |
| May 25 | 4.2 | 159 |
| Jun 25 | 4.2 | 168 |
| Jul 25 | 4.2 | 190 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Friendly and helpful staff”
“The hotel cleaning service was lacking in quality”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.9 out of 5 (good) | 3.3 out of 5 (fair) | −2% | 1,083 |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.6 out of 5 (poor) | 2.1 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: XO HOTELS AMSTERDAM is #4 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.3).
1,083 reviews of XO HOTELS AMSTERDAM . Filter by what matters to you.
Bedbugs Shower with a blocked drain (despite our report, nothing was done), very poorly lit room with the VMC that started to sputter in the middle of the night -> we had to change rooms. And to end up coming back with what looked very much like bedbug bites.... so not satisfied with our stay.
Nog nooit mee gemaakt dat een hotel mij weigerde om even gebruik te maken van het toilet. Helaas niet gezegend met een goede blaas kan ik kiezen voor thuis blijven of aan de wandel gaan en er op vertrouwen datver altijd wel een hotel of restaurant in de buurt is waar ik even gebruik mag maken van het toilet. Keurig even vragen en willen betalen voor het toiletbezoek is eigenlijk altijd goed. Dit hotel vond het mijn probleem. Als dit echt beleid is zal ik dit hotel nergens aanbevelen
I stayed at XO Hotels City Centre, Amsterdam, and feel compelled to share one of the most appalling hotel experiences I’ve ever had. Our room was literally flooded with raw sewage from the ceiling—an issue that clearly had occurred before, as there were already stains visible. The fact that guests were still allowed to stay beneath a known problem area is, in my opinion, outright negligence. Our suitcase and personal belongings were soaked in faeces-contaminated water. There was no proper assistance—no cleaning support, no replacement items, no apology. The receptionist was dismissive and unhelpful, and there was no manager on-site to speak with. Later, we received an email quoting legal subpoints and suggesting we “contact travel insurance,” rather than taking responsibility or offering a full refund, which was the least they could have done. This was not a minor inconvenience—it was unsanitary, disgusting, and traumatic. The hotel failed its basic duty to protect the health and safety of its guests. I would strongly advise against staying at this hotel. If this is how they handle a biohazard, imagine how they respond to lesser issues.
Quick answers to the questions people ask most.
Standard check-in time is typically 3:00 PM and check-out is 11:00 AM. Early check-in or late check-out may be available upon request and subject to availability.
Most modern hotels provide Wi-Fi access to guests. You can confirm the specific Wi-Fi policy and any potential charges by contacting the hotel directly.
Parking availability and costs vary by location in Amsterdam. It's recommended to contact the hotel directly to inquire about on-site parking or nearby parking options.
Reservations can typically be made through the hotel's official website, by phone, or through various online booking platforms. Contact the hotel directly for the most current booking information.
Cancellation policies vary depending on the rate type and booking conditions. Check your specific reservation details or contact the hotel directly for information about your booking's cancellation terms.
Pet policies vary by hotel property and may include restrictions or additional fees. Contact the hotel directly to inquire about their specific pet accommodation policy.
Hotel amenities typically include standard services like housekeeping and front desk assistance. For a complete list of available facilities and services, check the hotel's website or contact them directly.
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I recently stayed at this hotel and unfortunately had a awful experience. The most significant issue was the constant, disgusting smell in the bedroom, which made my stay quite unpleasant. Despite bringing this to the attention of the hotel staff, I was informed that they could not change my room due to the hotel being fully booked. Additionally, the bed was quite uncomfortable, which only added to the dissatisfaction of my stay. While I understand that hotels can have off days, these issues significantly impacted the quality of my visit.
NOT A SECURE HOTEL ,WE GOT ROBBED !!!!! OUR ROOM WAS OPENED VERY EASILY BY A THEIF EVEN THOUGH THE ROOM WAS LOCKED AND DO NOT DISTURB SIGN WAS ON. THEIR CARD ACCESS SYSTEM CAN BE EASILY HACKED AND ANY ROOM CAN BE ROBBED. THE HOTEL DID NOT TAKE ANY ACTION OR RESPONSIBILITY TOWARDS THE THEFT INCIDENT AND REFUSED TO PROVIDE WITH COMPENSATION OF VALUABLE ITEMS THAT WAS STOLEN. VERY DISAPPOINTED AND WE DO NOT RECOMMEND ANYONE TO STAY AT THIS HOTEL !!!
FUTURE GUESTS TO BE VERY CAUTIOUS !! My overall average stay was overshadowed by a theft of my bag in the hotel restaurant (to highlight, the bag was not left unattended, it was hanging off the hand rest of the chair I was sitting in). Although access requires a key card, no staff ever checked if I was a guest during my 4-day stay, making it very easy for anyone from the street to enter. When reviewing the cameras, a staff member even admitted she had seen the thieves in the hotel before, which highlights that the hotel's safety continues being poor despite the staff being aware of the risks and the hotel is not able to enforce basic security measures to protect its guests and their staff, as if they did, these kind of incidents would have been easily prevented. While I fully understand I’m responsible for my belongings, the hotel took absolutely no responsibility for the lack of safety measures and upon request, failed (or refused) to share any plans to prevent this (or anything worse) happening again to others in the future. I would caution potential guests to be extra vigilant and hope the hotel addresses these serious issues promptly.
Im Badezimmer hat es nach Zigarettenrauch gerochen. Wir hatten benutzte Handtücher auf dem Zimmer mit Make-up Flecken drauf. Ebenfalls gab es Renovierungsarbeiten im Haus, von denen wir bei der Ankunft nicht informiert wurden und dann morgens durch Bohrmaschinen wach wurden in der Bettdecke wie auch im Bezug waren Brandlöcher von Zigaretten.
The room and hallway did not smell fresh. There were a lot of loitering youths outside. The atmosphere in and around the property felt a little unsafe and poorly maintained. The TV’s internet connection didn’t work, so it wasn’t a functioning smart TV. The walls were very thin, so there was a lot of noise coming from outside. The only positive aspect was that the price was quite low.
I had my half my perfume stolen after my room was cleaned. Reported it as soon as it happened and the staff couldn’t do anything till the manager came in 3 days later. Management did nothing about it to resolve or compensate for the theft. They claim they don't cover loss or damage on personal items but it was theft and they know it. I’m really disappointed and won’t be returning back.
The staff were very flippant and rude
the staff is just the bottom, I have never met such rude receptionists, on the first day everything was fine but the second day I was late for 1 hour or even less because I had an important meeting, but they did not warn that if I was late I would have to pay 10 euros, I paid upon arrival and I was packing my things, it was not even 5 minutes when they called me and said that if you do not leave the room now you will have to pay another 10 euros. What the hell am I saying, what do I have to pay for, in short, a very rude reception and July 7 was my birthday, they ruined my day
Hotel op zich prima. Parkeren onder het hotel voor €20,- voor 24 uur ook prettig. Kamer netjes maar niet schoon. Overal nog haren in douche en zeeppompje leeg…. Ontbijt prima. Maar de service van de horeca….. We gingen om 21:15 nog wat buiten drinken (althans dat was de bedoeling) er waren drie medewerkers van de horeca. Er waren 8 tafels bezet. We kregen met niemand contact. Na een kwartier kwam er iemand aan tafel voor de bestelling. Om 22:00 uur hadden we nog niks. We waren het echt zat. 3 man op 8 tafels en dan 45 minuten wachten lijkt mij niet echt nodig. En ik ben echt niet van de reviews schrijven ik los het liever ter plekken op. Maar als er dan zo raar gereageerd wordt dat wij vertrekken dan doe ik het dus wel voor 1 keer. Voor ons dit hotel nooit meer. Wat een slechte service.
The hotel is ok but there is no effort from the staff in making the customer feel welcome and they have a rude attitude, no self respect and no extra warmth to improve customer experience. The wifi signal keeps disconnecting, the rug in the room was not clean. We tried calling reception several time with no answer and so we had to go down everytime we needed something. Also I find it unacceptable to provide simple paper cups with no safety features for hot coffee in the room (no lid, no cup handle, tiny paper cups that are very easy to fall and spill coffee). The hotel staff refuses to provide proper plates, cutlery and mugs upon request whereas this is a simple norm in most international hotels. They give the excuse that the paper cups are provided for "hygiene purposes" but in reality it is just a cheap excuse. So are bed linens and towels less hygienic because they are not disposable? The hotel promises a free checkout at noon instead of 11.00 but the receptionist threatened to charge us with 10€ extra if we stayed until noon. Finally, at 10.50 am on the last day we were not able to use the elevators and we were stressed because our cards had already been deactivated. I really hated my stay and felt in an embellished prison. Never again in my life will I book a stay there. Of all the hotels I booked for my trip, this was the only horror experience I had.
Bad than this hotel I didn’t see before I ask for upgrade and it was there a Hijabi girl she tell me no you have this room or the door I ask for solution she come from inside the reception tell me and she the the card from my hand and she tell me now the door I was staying at the lobby after 10 minutest the police comes It’s so weird she said that I insulted her and am not welcome in the property any more in any XO it’s was very bad experience and the treatment was not good also . about room was good but little older
A very bad experience because the cleaning staff stole an expensive garment from me and they didn't want to show me the cameras so they could help me. I wouldn't recommend it
Das Hotel ist sauber, das Frühstück ok. Es liegt doch relativ weit vom Zentrum entfernt und ist nur untertags mit der Straßenbahn gut erreichbar. In der Nacht ist es schwieriger. Am Abend bekommt man nichts zu trinken, es gibt keine Bar und es ist auch nicht erlaubt im Aufenthaltsbereich Alkohol zu trinken (und da spreche ich nicht von einem Besäufnis, sondern von einer Flasche Wein, Prosecco..). Das finde ich in einem Hotel für Erwachsene unmöglich! Es ladet nicht zum Verweilen ein. Es stehen zwar Automaten mit Wasser, Limo usw. zur Vergügung. Bei diesem wurde mir aber zusätzlich viel zu viel abgebucht. Ein Angestellter versicherte mir, dass dieser Betrag zurückgebucht wird…wurde er natürlich nicht. Wir waren nicht zufrieden und wurden nicht wieder buchen.
Bij binnenkomst was de receptioniste onaardig en niet behulpzaam, er kon geen hallo of welkom vanaf en we werden doorverwezen naar de online aanmelding van onze reservering. Het was blijkbaar zelfservice. De kamer rook niet lekker, douchekop kon niet bevestigd worden aan de muur dus de douchekop moest ík vasthouden om te kunnen douchen. Kussen van het bed roken muf dus ik heb geslapen zonder kussen. Ontbijt was karrig en niet lekker.
Do not recommend this hotel at all. Room stank of cigarette smoke and when I told Reception, I received a 'sorry' but no offer to change room. Hotel room bed was shabby (faux leather peeling away) and towels were falling apart. The notice board also made reference to sex workers not being permitted. Dingy room, light by side of bed did not work. Very stale smell in corridors too, which in the evenings had an overlay of cheap aftershave. Extremely grubby, not worth the price.
Have tried to reach manager at hotel, no response despite 2 x email sent. Why is the manager not onsite at the hotel? Avoiding customers is a bad sign to begin with. While awaiting hotel response on my complaints, this is what I wrote in my 2 x attempts to get attention or compensation from the hotel: Stayed for 3 night with you, from Thursday until Sunday, 4 of us in a larger room booked. The first night of arrival, we noticed somewhat uncleaned and dirty carpet on the floor. In addition to that we noticed: No soap at the pump for washing the face. The schampoo bottle inside the shower, body&hair, the head of the pump was broken and dysfunctional. The sewage for the shower, smelled really unpleasant and strange, some weird detergent used perhaps, unsure. The toilet has zero suction on the ceiling air ventilation whole. TV the YouTube channel died the second night. I called the reception 2-3 times during this period. First night, we received few bottles of soap and conditioner. Second day, I called again, complaint about even more dirty rug not been vacuum cleaned despite the contact. Third night we notice a somewhat more clean carpet, but still no sign of working soap pump, nor working shower bottle pump, and after each bathroom visit for someone in the room, we were forced to open the room window to get away from the bad odor from toilet... I asked for compensation from staff, but they referred me/us back to manager with a request to write email instead... Why can't local managers deal with customer issues directly on the hotel?
Kicked out because the receptionist thought he was some kind of police. Walked up on me like he wanted to fight. Lots of aggressive people. Constant noises being made around my room. They even have their very own "HOTEL POLICE" on standby. UPDATE*** DONT HAVE HOTEL MANAGERS WALK UP TOO CLOSE TO THEIR CUSTOMERS. RESPECT YOUR CUSTOMERS OTHERWISE END THE CHAT. I WOULD NOT GO OUT OF MY WAY TO GIFE OUT REVIEWS. CUSTOMER IS ALWAYS RIGHT.
The distance depends on the specific XO Hotels location in Amsterdam. Contact the hotel directly or check their website for detailed location information and transportation options.
Dining options vary by hotel location and may include on-site restaurants, bars, or room service. Check with the specific hotel property for available food and beverage services.
Many hotels cater to business travelers with services like business centers, meeting facilities, or work-friendly room setups. Contact the hotel to inquire about specific business amenities and services.
You can typically contact the hotel by phone, email, or through their official website. Check the hotel's website or online listings for current contact information and hours of operation.
Transportation services vary by property and may include shuttle services, taxi arrangements, or public transport information. Contact the hotel directly to inquire about available transportation options to and from the airport.
XO Hotels Amsterdam operates a network of affordable hotels located throughout Amsterdam, catering to both leisure and business travelers seeking quality accommodations at competitive prices. With a focus on convenience and comfort, the company offers a variety of hotel options including Hotel Artemis, Hotel Levell, and XO Hotels City Centre, all providing easy access to Amsterdam's key attractions and public transportation. Customers can benefit from direct booking incentives such as a 10% discount and exclusive extras, along with flexible cancellation policies. Each hotel is designed to meet the diverse needs of its guests, featuring modern amenities, comfortable rooms, and unique themes that enhance the overall experience. XO Hotels Amsterdam aims to deliver reliable hospitality while ensuring guests enjoy a pleasant stay in the vibrant city of Amsterdam.
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