ZAP-Hosting is a server hosting company that provides a diverse range of hosting solutions tailored to meet the needs of individual users, gamers, and businesses. The company specializes in offering high-quality, DDoS-protected servers with SSD performance, ensuring reliable and fast service for various applications. Their product lineup includes game servers, virtual private servers (VPS), root servers, and voice servers, all available for immediate online setup and prepaid options.
Targeting both casual gamers and professionals, ZAP-Hosting facilitates the creation and management of online environments, allowing customers to host games, websites, and applications seamlessly. With competitive pricing and a user-friendly web interface, ZAP-Hosting aims to make server hosting accessible and efficient for its clients, supporting a wide range of needs from gaming to web hosting.
ZAP-Hosting receives high praise from many users for its reliable server performance and excellent customer support. Reviewers frequently highlight the ease of setup and the professional, responsive nature of the support team, noting that tickets are answered quickly and helpfully.
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Customers appreciate the competitive pricing and often mention the availability of discount codes that enhance value. However, some critical voices express dissatisfaction with server performance and overall service quality, indicating that not all experiences are positive. Despite these concerns, the majority of feedback remains overwhelmingly favorable, with users declaring ZAP-Hosting as one of the best in the industry. Overall, ZAP-Hosting is viewed positively, with a strong reputation for quality hosting services.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.3
85
100%
● Low
4.3 / 5 overall
=
85 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Dec 2025.
Last 3 months
4.4
12-month avg
4.3
All-time
4.3
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 25
4.3
60
Sep 25
—
0
Oct 25
—
0
Nov 25
4.3
23
Dec 25
5.0
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 85 most recent reviews.
Top praiseof 71 positive reviews
Customer service30%
21 mentions
Fast & efficient10%
7 mentions
Website & app7%
5 mentions
Prices & value7%
5 mentions
“nice support”
On “Customer service” · Nov 29, 2025
Top complaintsof 14 negative reviews
Customer service79%
11 mentions
Payment issues36%
5 mentions
Refund29%
4 mentions
Account issues21%
3 mentions
“Der Support scheint leider völlig überfordert, sobald es um (datenschutz-)rechtliche Themen und Ansprüche geht”
On “Customer service” · Nov 20, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
Overall rating and review count for this company and similar companies
A verdade é o seguinte, na lista de servidores de fivem do brasil, o primeiro lugar tem 8 mil boost, o segundo 7000, o terceiro 6500 e depois 6000, so ai daria mais de 600 mil reais, dinheiro que esses servidores não faturam no ano, eai? como que fica? tao usando cartão clonado nesse site ai, tentei comprar com cartão que já comprei carro, não passa nada, 1000 boost, 100 boost, 10 boost, não muda nada, paypal, tudo recusa, pedimos suporte e falaram que o problema do cartão, que eu uso todo dia, inclusive falei com o banco.
Misrepresentation and Non-Functionality of Advertised Server Services
I would like to inform you that I have been working as an Information Security Specialist for more than sixteen years. Based on my technical expertise, I have examined your servers and the related services, and it has been conclusively determined that the servers are non-functional and do not operate in the manner advertised.
All data and information published on your website regarding the capabilities of the servers and their services do not reflect the technical reality in any way. The available server is nothing more than a login endpoint, with no possibility of performing updates or executing operational commands through the terminal. This renders the provided service non-compliant with the advertised specifications and unusable in practice.
Accordingly, continuing to present these services in this manner constitutes a clear breach of the contractual terms and a presentation of misleading information that leads users to pay for a service that does not actually exist. This can be considered a practice that harms the consumer and violates the laws governing consumer protection and electronic transactions.
Der Support scheint leider völlig überfordert, sobald es um (datenschutz-)rechtliche Themen und Ansprüche geht. Es gab widersprüchliche Aussagen zu einem bekannten Datenleck, einschließlich einer Art-34-DSGVO-Benachrichtigung, die später plötzlich bestritten wurde.
Auf belegbare Nachweise und konkrete Fragen wurde nicht eingegangen. Stattdessen wurden pauschal verschiedene Gerichte (LG/OLG) erwähnt – allerdings ohne Aktenzeichen, ohne Bezug zu den zitierten Entscheidungen und ohne erkennbaren Zusammenhang zum eigentlichen Fall. Das wirkt eher wie der Versuch, eine künstliche Drohkulisse aufzubauen, als wie eine professionelle Argumentation.
Meine ausführliche Anfrage nach Art. 15 DSGVO wurde zudem nur mit Standardtextbausteinen beantwortet, ohne auf die eigentlichen und spezifischen Punkte einzugehen.
Transparenz, Datenrichtigkeit und fachliche Kompetenz im Umgang mit personenbezogenen Daten sehen anders aus. Der Vorgang wurde inzwischen an die zuständige Datenschutzaufsichtsbehörde gemeldet.
ZAP-Hosting is a web hosting provider that offers various hosting solutions including game servers, web hosting, and cloud services. They specialize in providing hosting infrastructure for gaming communities and websites.
How can I contact ZAP-Hosting customer support?
You can typically reach ZAP-Hosting support through their website's contact form, support ticket system, or live chat feature. Check their official website for the most current contact methods and availability.
What are ZAP-Hosting's business hours?
Support availability and business hours may vary by service type and support level. Visit their official website or contact them directly for current support hours and response times.
Do you offer game server hosting?
Yes, ZAP-Hosting specializes in game server hosting for various popular games. They provide managed game server solutions with different configuration options.
All 12 questions →Show fewer questions
What is ZAP-Hosting's refund or cancellation policy?
Refund and cancellation policies vary depending on the service type and contract terms. Review their terms of service or contact their support team for specific policy details regarding your service.
Can I upgrade or downgrade my hosting plan?
Most hosting providers allow plan modifications, but specific procedures and limitations depend on your current service. Contact ZAP-Hosting support to discuss available upgrade or downgrade options for your account.
What payment methods does ZAP-Hosting accept?
Payment methods typically include major credit cards and various online payment systems. Check their website's billing section or contact support for a complete list of accepted payment options.
Do you provide technical support for server setup?
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
DONT BUY - Terrible experience, charged for a server I cancelled
I purchased a Squad server on Sunday, 19 October. It immediately crashed due to not having enough RAM, even though ZAP advertises the package as “PERFECT” for Squad. It wasn’t.
Because of the issues, I cancelled the server the same day I bought it.
A few days later, I suddenly received an invoice for €14.50 for the server I had already cancelled. I opened a support ticket, but they claimed their system didn’t log the cancellation. They asked for proof, so I sent them the official cancellation confirmation email that ZAP themselves sent me.
Now they are saying the screenshot is fake.
I’ve never experienced service like this. Being charged for a server I cancelled immediately and didn’t even use is unacceptable.
Avoid ZAP Hosting, their system errors become your problem.
Disapointing, aperantly "lifetime services" are not lifetime and you have to menualy log in their interface every 3 months for this service to work. They should include that in their page where the service is sold so people actualy know. Also VPS services Slow. Have had a vps with the same parameters that runs better elsewhere.
I signed up for a VPS because they were advertising the new AMD EPYC hardware. At first everything looked fine, but when I randomly checked the specs one day, I noticed they had quietly moved my server onto old Xeon hardware without saying anything.
I contacted support, and they said they could migrate me back, but told me I had to make my own backup “just in case” there was data loss. That should really be their job, but I went ahead and did it anyway.
Then they said, “Actually EPYC is full, so we can’t migrate you.” After some back and forth, they offered again, but ended up just moving me right back onto Xeon. That so-called “migration” even caused data loss on my VPS, and their response was basically just “oh, unfortunately that caused data loss.”
They kept going in circles, promising me EPYC and then saying they couldn’t. Eventually they offered me a refund, but only in Zap coins. I accepted and used it to buy another VPS, hoping this time it would finally be on the new hardware. Of course, it wasn’t. Still Xeon.
Honestly, it feels like straight up false advertising and a scam.
After more than half a year of not using my server, Zap-Hosting suddenly charged my card with an amount three times higher than my initial rental. I had even blocked auto-payments on my bank’s side, yet they still managed to withdraw the money.
UPD
Zap-Hosting can charge higher amounts even for an inactive server and refuses to refund. Refunds are only possible for the first payment within 14 days; all other payments are non-refundable.
Extrem enttäuschender Support. Mein Ticket wurde über einen Monat lang bearbeitet, obwohl es um ein simples Problem ging. Immer wieder die gleichen Standard-Antworten, keine echte Lösung, nur Hinweise auf Workarounds, die nichts bringen. Live-Support scheinbar nicht verfügbar, Antworten kommen nur schleppend über das Ticketsystem. Für einen Anbieter, der „schnellen Support“ verspricht, absolut inakzeptabel. Ich kann diesen Service niemandem empfehlen.
„Lifetime“ mit strengen Inaktivitätsregeln – Server trotz regelmäßiger Nutzung gelöscht
Ich nutze seit einiger Zeit einen „Lifetime“-Server von ZAP-Hosting und habe das Dashboard alle 2–3 Monate aufgerufen, um die Inaktivitätsvorgaben einzuhalten. Nach ca. zwei Monaten habe ich mich wieder eingeloggt und musste feststellen, dass der Server gelöscht wurde. Der Support erklärte, ich hätte zwar eingeloggt, aber das Dashboard nicht geöffnet. Diese Darstellung kann ich anhand meiner Nutzung nicht nachvollziehen.
Zusätzlich kam es zuvor mehrfach zu Sperrungen wegen angeblich „unseriöser/verdächtiger Aktivitäten“, obwohl nur ein Minecraft-Server lief.
Ich habe den Vorgang dokumentiert und lasse die Angelegenheit anwaltlich prüfen; meine Rechtsschutzversicherung ist informiert. Gegebenenfalls werde ich rechtliche Schritte einleiten.
Fazit: Aus meiner persönlichen Erfahrung: sehr strikte und aus Kundensicht schwer nachvollziehbare Regeln, unangenehme Überraschungen bis hin zur Löschung. Ich kann das Lifetime-Angebot daher nicht empfehlen.
Completely useless threatening scammers. "if you don't close the PayPal dispute....." disgusting! 🤢
Ordered a Linux root server and paid extra for 2gbps. Got 30-40mbps, wanted a refund because of this and support didn't even bother to check why their useless shit was shit but I could request a refund in my account.
However I didn't get a refund, I got "zap coin" which is useless monopoly money. Like I would order ANYTHING else from these!? Nope!
Opened a dispute on PayPal and then they sent a invoice for the server I already had got a"refund" for and not even been able to use at ALL and locked my account so I can't do anything else until they robbed me.these people don't serious and avoid them like the plague! 🤮🤢
Vorsicht mit Lifetime Produkten!!!!
Zap-Hosting vertreibt so genannte Lifetime Server und wirbt mit immer Verfügbarkeit auf Lebenszeit.
Das ist eine Dreiste Lüge!!!
Sie haben irgendwann was an ihrer AGB geändert.
§ 10 Lifetime Produkte
Dies hat zur folge, selbst wenn es gekauft ist, wenn man mal paar Monate (90 Tage) sich nicht einloggt, wird es unwiderruflich gelöscht!
Erfahrungsbericht:
- Februar 2020 Lifetime Gameserver
- AGB wurde geändert (vermutlich 2023)
- Dezember 2023 erste Mail zu "30 Tägiger Inaktivität" und bevorstehender Löschung bekommen.
- Februar 2024 wurde der Lifetime Server gelöscht
**DO NOT PURCHASE FROM ZAP**
Easily the worst company to host with, they use FREE services and expect you to pay additional for support via their ticket system. THEY DONT DO REFUNDS, against consumer law too. I have also reported them to UK trading standards. They should be banned in the UK from how they are operating.
ZAP-Hosting destroyed my account, my work, and my trust – NEVER AGAIN
ZAP Hosting is without a doubt the worst hosting company I’ve ever dealt with.
I’ve been using their platform since 2020. I ran real infrastructure: VPS, RDPs, bots, game servers — services that were online and used by real clients. My setup wasn’t a toy, it was a functional, working, growing environment. Until they killed it overnight.
Out of nowhere, they suspended my account — no warning, no email, no conversation, no proof, nothing. Just a message one day: "Your account has been suspended." No access to my data. No recovery. No explanation. And when I contacted support?
All I got was arrogance and copy-paste responses.
"We won’t tell you anything."
"The decision is final."
"No appeal possible."
Not even a basic explanation of what I supposedly did wrong.
They didn’t just shut down an account — they shut down live services used by paying clients. They caused me damage. They made me look like a scammer to my own customers.
Florian from “Level 2 Support” acted like a robot. Cold, dismissive, and completely useless. Even when I asked for escalation or a final review — they refused. They don’t care. They don’t listen. They don’t respect their own users.
What they did is not just bad service — it’s a violation of trust, of digital ownership, and potentially of GDPR. I wasn’t warned, I wasn’t heard, I was erased. Like garbage.
Avoid this company at all costs.
If they can destroy a loyal, multi-year user with no explanation, they can do it to anyone.
ZAP-Hosting is not professional. It’s a dangerous platform run by amateurs hiding behind automated replies.
**Never again. And I’ll make sure everyone I know in the dev, hosting, and gaming community hears this story.**
-----------------------------------
Reply To Rugilė / 08/20/2025
Your reply still fails to address the core issue. My account was permanently banned overnight without any prior warning, dialogue, or opportunity to correct anything. When I contacted support, I received no explanation—only “your account is permanently banned”—and the account was then removed. For a customer who has been with you since 2020, this is extremely unprofessional and damaging.
I am not the party who violated your rules. I operate as a reseller because, in Tunisia, the vast majority of customers (≈99%) do not have international payment methods. My role is to help local clients access hosting legitimately under my account. I do not engage in abusive activity, and I am fully willing to comply with your AUP/TOS.
Why was I directly banned instead of receiving a warning first or being given a chance to respond? Any fair and responsible platform provides users with a path to understand and fix issues before taking such drastic, irreversible action.
I am requesting a proper resolution:
- A clear explanation of the alleged violation, including the specific AUP/TOS clause.
- An explanation for the lack of any prior warning or appeal.
- Immediate restoration of my account and all associated services.
I am ready to cooperate with any verification (e.g., identity/KYC), usage adjustments, or compliance steps you require. Treating a long-term customer this way is not professional and has caused serious business harm. Please double-check this decision and restore my services without further delay.
ZAP-Hosting typically offers technical support to help with server configuration and setup issues. The level of support may vary depending on your service plan and specific requirements.
What server locations does ZAP-Hosting offer?
ZAP-Hosting operates data centers in multiple locations to serve different geographic regions. Check their website for current server location options and availability in your preferred region.
Is there a control panel included with hosting services?
Most hosting services include access to a control panel or management interface for server administration. The specific control panel type and features depend on your chosen hosting solution.
What happens if my server experiences downtime?
ZAP-Hosting typically monitors server performance and works to resolve technical issues promptly. They may offer uptime guarantees or service level agreements depending on your hosting plan.
Can I install custom software on my server?
The ability to install custom software depends on your hosting plan type and server access level. Dedicated servers and VPS solutions typically offer more customization options than shared hosting plans.
About ZAP-Hosting
ZAP-Hosting is a server hosting company that provides a diverse range of hosting solutions tailored to meet the needs of individual users, gamers, and businesses. The company specializes in offering high-quality, DDoS-protected servers with SSD performance, ensuring reliable and fast service for various applications. Their product lineup includes game servers, virtual private servers (VPS), root servers, and voice servers, all available for immediate online setup and prepaid options.
Targeting both casual gamers and professionals, ZAP-Hosting facilitates the creation and management of online environments, allowing customers to host games, websites, and applications seamlessly. With competitive pricing and a user-friendly web interface, ZAP-Hosting aims to make server hosting accessible and efficient for its clients, supporting a wide range of needs from gaming to web hosting.
