A minha recente experiência
A minha recente experiência

zooplus.pt is an online pet store that specializes in providing a wide range of pet food and accessories for various animals, including dogs, cats, rodents, fish, and birds. The company offers products from well-known brands such as Hill's, Royal Canin, Bosch, and Josera, ensuring customers have access to high-quality options at competitive prices. Targeting pet owners seeking convenience and affordability, zooplus.pt provides a user-friendly shopping experience, complete with promotions and discounts. The platform is designed to meet the diverse needs of pets, offering everything from nutritious food to toys and safety accessories. With a focus on customer satisfaction, zooplus.pt aims to be a go-to resource for pet care products in Portugal.
Reviewers express a mixed experience with zooplus.pt, highlighting both positive aspects and significant concerns. Many customers appreciate the quality of products offered, noting that zooplus is an excellent platform for pet supplies and that they have had successful regular orders.
However, a substantial number of complaints focus on delivery issues, with several reviewers reporting delays and unsatisfactory service. The customer support is also criticized, with some stating that it is poor and unhelpful, despite a few acknowledging friendly assistance when they reached out. Overall, while the product selection and quality receive praise, the recurring problems with order fulfillment and customer service detract from the overall experience. The sentiment leans slightly positive, but the negative feedback on delivery and support is notable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
CrowdTrust Written on CrowdTrust | 3.5 | 66 | 100% | -1.0 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 4.8 | 4 |
| Aug 24 | 5.0 | 3 |
| Sep 24 | 4.0 | 3 |
| Oct 24 | 4.1 | 9 |
| Nov 24 | 3.5 | 4 |
| Dec 24 | 4.2 | 6 |
| Jan 25 | 3.3 | 6 |
| Feb 25 | 4.3 | 4 |
| Mar 25 | 3.3 | 9 |
| Apr 25 | 3.0 | 4 |
| May 25 | 1.0 | 2 |
| Jun 25 | 2.6 | 12 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 66 most recent reviews.
“Já fiz compras no site muitas vezes”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pet Food & Supplies.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 3.5 out of 5 (good) | 100 out of 100 | −28% | 66 | |
| 4.3 out of 5 (good) | 100 out of 100 | +2% | 458 | |
| 4.0 out of 5 (good) | 100 out of 100 | −23% | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,100 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 999 |
Bottom line: zooplus.pt is #5 of 5 on overall rating in this group.
100 reviews of zooplus.pt. Filter by what matters to you.
A minha recente experiência
Bring back the Zooplus Points Scheme
Positivo a rapidez na preparação da…
Tem preços/qualidade muito bons
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 32% are 1–2★.
zooplus.pt is an online pet store that specializes in providing a wide range of pet food and accessories for various animals, including dogs, cats, rodents, fish, and birds. The company offers products from well-known brands such as Hill's, Royal Canin, Bosch, and Josera, ensuring customers have access to high-quality options at competitive prices. Targeting pet owners seeking convenience and affordability, zooplus.pt provides a user-friendly shopping experience, complete with promotions and discounts. The platform is designed to meet the diverse needs of pets, offering everything from nutritious food to toys and safety accessories. With a focus on customer satisfaction, zooplus.pt aims to be a go-to resource for pet care products in Portugal.
This profile hasn't been claimed by the business owner.